Dribbleup Reviews 

305
•
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

For starters the drills are amazing and I have noticed the change in my son's dribbling since purchasing this for him. They have different levels from beginner all the way to expert. The customer serv... See more

Rated 1 out of 5 stars

Total scam! They sneakily charge you every month although we never used their service. We contacted them about it. They said they cannot reimburse us and did not cancel our membership. It is impossibl... See more

Rated 5 out of 5 stars

What a great company! Incredibly responsive to all questions, and they provide quality products. My grandson already purchased their soccer ball, and asked for a Dribble Up basketball for his birthday... See more

Rated 1 out of 5 stars

While I'm sure the ball and services are great I would give their customer service a big fat 0. Due to a family tragedy the ball was not able to be used by its boy again. Family didn't realize the me... See more

Company replied

Company details

  1. Sporting Goods Store
  2. also in
  3. Fitness Equipment Store

Written by the company

Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!


Contact info

3.2

Average

TrustScore 3 out of 5

305 reviews

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Replied to 42% of negative reviews

Typically replies within 1 week

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3.2

All reviews

(305)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality product and good business practices!

When I purchased this for my grandsons Christmas present way back in November they allowed the membership to begin the day after Christmas. The customer service is so responsive. Our grandson loves the basketball and did use the training and drills. He just decided that for now he doesn’t want to continue the subscription. I emailed customer service and the cancellation was completed within minutes. I respect this company for their quality product and for their good business practices.

January 23, 2024
Unprompted review
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Rated 5 out of 5 stars

The best customer service I ever had

The best customer service I ever had, they responded so quickly and took care of my issue with refund. The customer service is awesome and I would definitely recommend them. Also, great price program for kids to learn and get better at skills.

January 23, 2024
Unprompted review
Rated 5 out of 5 stars

I bought a basketball for my…

I bought a basketball for my granddaughter who absolutely loves it. She is 12 years old and just joined the school basketball team. The coach really loved the dribble up ball and ordered three. The coaching apps are great!

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

The soccer ball was a Christmas gift…

The soccer ball was a Christmas gift for my Grandson. I was SO excited, I thought he'd love it. He's been playing club soccer since he was 6 or 7 (?), he's 13 now and sadly because he has frequent practices and tournaments a lot of weekends, he wasn't interested. I contacted customer service and it was returned and I had my money back right away! Their response to email was incredibly fast! BEST CUSTOMER SERVICE EVER!!! THANK YOU!!

December 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Dribble Up was very prompt with…

Dribble Up was very prompt with responding to my unique membership request. They solve the problem for which I thought would be a lost but the team step in step up and fix it without any issues.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

I think this is a great app for all…

I think this is a great app for all ages learning the game. I have been a coach for years and you only get a couple of practices a week with the players. Having a tool like this allows the girls to work on their game at home on one of the most important areas of the game dribbling.

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Very responsive customer service. Had to exchange my son’s stand after it was broken and they sent me a new one right away. So far my son is enjoying the dribbling practice.

January 18, 2024
Unprompted review
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Rated 5 out of 5 stars

I was returning one item for another

I was returning one item for another . I had to return a soccer ball. To get a baseball glove. My customer service rep. made the entire matter easy & fast. When I'm able to see my Grandson use the glove & app. I will write another review.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! My order got missed placed by the wrong address and they immediately sent me a new order to my correct address in minutes! Amazing

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great ! My grandson loves it. Customer service is great & helpful with quick response.

January 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Making a bad situation good

As far as the app, I think it’s a cool idea and my kids love it. Why I am giving them a 5 star review is because of how they handle a recent situation. I found out I had two accounts with them, so I was double paying for an extended period of time. They technically didn’t have to help me out, but they definitely did. Really happy with the outcome and am a big fan of them and how they run their company.

January 14, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent customer service

Excellent customer service! We bought fir Christmas and found out shortly after our daughter has decided basketball is for her. This is an excellent product and I can see the value for those that are looking for improvement in their playing! Highly recommend 👌

January 12, 2024
Unprompted review
Rated 4 out of 5 stars

Awesome product and superior customer service

My son was gifted the smart basketball for Christmas. He tried it out but found it wasn’t something he would utilize on a regular basis. I even downloaded the app for him to try. It is excellent for those that would find it useful. I requested a refund via email and the customer service was excellent with quick a response. They sent a return label as soon as requested and fully refunded my app membership fee. I am awaiting the product refund but have already received an e-mail that it was on the way. I would definitely recommend supporting this company. Amazing customer service and awesome product idea!

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service …

My grandkids were given the ball glove for Christmas. They tried it out but found it wasn’t something they would utilize on a regular basis. It seemed to be an excellent tool for those that would find it useful. The customer service was excellent with quick responses & sent a return label as soon as requested as well as fully refunded the membership fee. The refund was also received quickly. Would hourly recommend supporting this company.

January 1, 2024
Unprompted review
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