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Drift Reviews 

1,689
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,567 reviews, most reviewers were somewhat happy with their experience overall. Many customers express satisfaction with the appealing fragrances, often describing them as luxurious and effective for both car and home use. Reviewers frequently highlight the excellent customer service, noting helpful and responsive interactions when needed. Consumers also appreciate the overall quality of the products. However, some customers also noted significant dissatisfaction with being unknowingly enrolled in monthly subscriptions. People report difficulties canceling these subscriptions and receiving unexpected charges or products. Additionally, some reviewers were not happy with the inconsistent longevity or strength of the scents, with products sometimes arriving dry or not lasting as expected.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing satisfaction with the scents and... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment regarding the... See more

Subscription

Reviewers express widespread dissatisfaction with the subscription process, frequently reporting that they... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing frustration over unauthorized... See more

Customer service

Consumers find customer service experiences to be ambiguous, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Very attractive site. Arrived quickly. We changed our subscription to every other month, because the first fragrance lasted 8 weeks and more. But, the second fragrance doesn't smell at all! We're givi... See more

Rated 3 out of 5 stars

Bought 2 of these and after 8 days they’re both done. For the price I’d expect at least the full 30 days so to say I’m disappointed is an understatement and I won’t be using again.

Rated 3 out of 5 stars

Initially I was thrilled, the scents are great. Subtle but refreshing. However, the refills are so inconsistent that I stopped ordering them. Some of them arrive dry and utterly scentless, some of the... See more

Rated 4 out of 5 stars

Monthly smells are hit and miss but when they are good they are good! Wish it was easier to change scents or even cancel if I wanted too, but they make you contact them to cancel.


Company details

  1. #30 of 32 best companies in Flavours, Fragrances and Aroma Supplier
  2. #8 of 8 best companies in Candle Store
  3. #80 of 89 best companies in Car Accessories Store
  4. #36 of 37 best companies in Cosmetics and Perfumes Supplier
  5. #53 of 57 best companies in Perfume Store

About Drift

Written by the company

What is Drift?

Written by the company

Drift is a premium car air freshener subscription service rethinking the way car fragrance lives in modern spaces. Those little travel companions dangling from your rearview mirror? They’ve gone untouched by time. While automotive design has evolved into sleek, refined interiors, traditional car air fresheners have remained dated — both in design and ingredients.
Fragrance is personal. It’s emotional. It should reflect who you are and create a joy-inducing experience, free from questionable chemicals. We believe the scents that fill your car deserve the same intention as the space itself.
Drift creates long-lasting car fresheners using high-quality essential oil blends that are safe for children and pets. Our signature designs pair sustainably sourced alder wood and organic stone with clean, elevated fragrance to complement — not clutter — your interior.
Beyond the road, Drift also offers home fragrance solutions including scent diffusers, candles, and room sprays, extending your signature scent from car to home.
From car scent subscriptions to modern home fragrance, Drift is on a journey to create immersive atmospheres that harmonize with the open road — and with the spaces you live in every day.

Contact info

Meet Scentbird

Our parent brand offering designer fragrance delivery.

3.4

Average

TrustScore 3.5 out of 5

2K reviews

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3.4

All reviews

(1,689)

1,588 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered from them never got any…

I ordered from them never got any confirmation acknowledgement and they will not answer emails. Terrible customer service service. Thought I would give them a try oh well. I have been using this knock off brand I get from Amazon never an issue and smell great. Drift all hype it seems

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company like the play they…

Avoid this company like the play they are nothing but a rip off you never get any good through trying to deal with them or their customer service. I got robbed for the original order never came, but I paid for it and subscribed oils came. I paid for them, but because I didn’t get the original order I couldn’t use the two oils that came so about $19 and some change for the order that didn’t come $28 and some change for the two oils I got that I couldn’t use because I didn’t get the diffuser and the original order. I have been emailing this company back-and-forth for months on end. I even did a claim through my bank which the company wouldn’t honor so yeah this company absolutely sucks in their products not that great either it smells like cheap bro. it’s no Pura for sure.

July 22, 2026
Unprompted review
Rated 2 out of 5 stars

Hit and miss on how long the scent…

Hit and miss on how long the scent lasts. And they get you on the subscription every time which not only forces you to contact them to cancel but you must contact them to change the delivery date. They also do that cute little thing where there is no notification that the subscription is being shipped. And of course there are no returns. Dirty all the way around

July 21, 2026
Unprompted review
Rated 2 out of 5 stars

Very poor customer service

Scent doesn’t last, a pain to cancel subscription. Caused damage to both sun visors costing over £300 to replace. Very poor customer service, almost a month waiting and still no refund on new visors, the scent leaked on to them causing a rippling effect. Stay clear.

July 21, 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Average scents, but what a bunch of scammers!! Please Aviod. automatically subscribe you then the website works perfectly until you try to unsubscribe. just errors out and i've tried multiple devices on multiple internet connections

July 20, 2026
Unprompted review
Rated 2 out of 5 stars

Faded in 8 days..

I saw drift on Instagram first and I also found this wood air fresheners at supermarket. I picked two pack of Amber scent and smell great on first time but it faded about 8 days. I saw their Instagram advertising again and left a comment it fades quickly then customer support contacted me and she told me that I got wrong one and she guaranteed one pack last 30 days and sent me replacements. I thought their customer support is great. But that replacements faded quickly again. I spent four packs in a month and all faded less than a month. They say cheaper prices on advertisement but their webpage has different prices. And scents faded quickly so that is why they want to sell off this product at a rock-bottom price. The Amber scent is wonderful, but it's a shame that it doesn't last long.

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

If I could not award any star

If I could not award any star, I would.
The product just ordinary, but once you ordered, you are automatically put on subscription without you realizing it.
This is BAD! and it is hard to cancel. So, do not buy from them.

July 19, 2026
Unprompted review
Rated 1 out of 5 stars

Hate that it is a subscription

Hate that it is a subscription! Got scents I never even ordered. Pain in the butt to try to cancel subscription. Web site is a joke. I tried numerous times to connect with the company never got a response.

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

The worst customer service I’ve ever…

The worst customer service I’ve ever dealt with! First, I was somehow set up in a subscription when I chose one time purchase. Then, I receive three orders within a month, when it was supposed to be once monthly. I have another one about to ship! I do not want any of these! The only way to contact them is through email, and that goes unanswered. One person answered and said they couldn’t find my subscription and never wrote back! They are taking my money without my permission. I started leaving reviews on Facebook, someone contacted me through messenger. Anastasia said she canceled my subscription but said I would still be charged for all the orders I’ve received against my will!!!!! This is the absolute worst customer service and the biggest scam!!!!

July 18, 2026
Unprompted review
Rated 1 out of 5 stars

Warning: Charged for unexpected monthly subscription

I bought a Drift air freshener, and the following month my card was charged for two more without my consent. It turns out purchasing from their site automatically enrolls you into an aggressive auto-ship subscription that is very difficult to track and cancel. Watch your bank statements closely. Unethical business practices!

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

Please do not order from Drift Goods

Please do not order from Drift Goods. I inadvertently was set up for a subscription after I purchased a BOGO $13 deal then received another Drift order for $20 about 2 weeks later. That’s how they make their money. And the worst part is the scent was overpowering and only lasted about 2 weeks in my car. This is such a ripoff! Please do not order from this company. They need to be shut down.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered the stone and the initial…

I ordered the stone and the initial scent straight out of the package was good but it didn't last long. I drove all weekend with my windows down and the stone dried out in those 2 days. So I decided to order another one to see how long it would last without the wind. The scent was faint after 9 days. I will NOT be ordering again.

June 20, 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed

Bought 2 of these and after 8 days they’re both done. For the price I’d expect at least the full 30 days so to say I’m disappointed is an understatement and I won’t be using again.

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered 2 wooden versions

I ordered 2 wooden versions. I did not sign up for a sub subscription nor agreed to a subscription. Next thing I know money is withdrawn from my account and they sent me two more that I did not ask for. I quickly went to the website and figured out how to cancel the subscription. I’ve never signed up for. Seems like when you order they automatically keep your payment information and subscribe you without permission. Meanwhile, though the sense smelled absolutely amazing after two days I could no longer smell it unless I put it to my nose. Extremely overrated definitely not worth it. Doesn’t last at all and they’re very sneaky with their subscriptions. There’s no way to contact Customer Service on their website. Definitely will never order again.

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

No returns, highly synthetic scents

Was hooked on the idea, as I love anything scented (candles, reed diffusers, oil diffusers etc) so I ordered two plug in diffusers and scents. The scents are horrendous, I have no idea how anyone can give them good reviews. The lavender smells like a men's perfume, pleasant enough but nothing like Lavender; the "Grove" scent is absolutely horrendous, fully synthetic and just gives me a headache. Also, they dont accept returns lol I asked (had to email customer service!) to return one of the diffusers since its unopened and I won't be using their product and they said they are okay to make an "exception" in accepting the return but shipping is on me. What a scam this whole company is, I do not recommend buying anything from them

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Sneaky Subscription / Short Scent Life

i’ve been seeing these everywhere and wanted to give them a try. i was so excited, the fragrances sounded amazing and would look so cute in my car. the order took FOREVER to arrive, i went to my order to see the status and realized, unbeknownst to me, i was automatically signed up for a subscription. luckily i was able to cancel it. FINALLY my order arrived and the scent lasted like two days.

July 8, 2026
Unprompted review
Rated 2 out of 5 stars

Kind of a Drift freshener nightmare.

I bought the Drift car freshener in wood, thank God because most people are complaining that when their stone one arrives its broken. Any how, I bought 3 of the drift fresheners, and a bunch of scents. I opened it, put it in the car, the smell was so nice, but honestly, it didnt even last a week. I was very disappointed, and NOT impressed. Second off, I put it on my visor, and again thank God I read others reviews. They had said that the clamp ruined their visors, so I ran to the car, and sure enough it started doing the exact same thing to my visor. I took it right off. Now it remains clipped to my plastic car mats. DO NOT clip it to your visor, DO NOT put it on any fabric in your car as the oils may leak of and stain your fabric. These are all things that I've read from others or experienced myself.
Thank you for taking the time to read my review.

July 12, 2026
Unprompted review
Rated 1 out of 5 stars

Bought two first open smell to stong…

Bought two first open smell to stong two weeks later you cant even smell maybe weather was to hot and it has dried up quickly not sure i dont think i would buy again
Update even i thought i paid through paypal and did not open an account monthly subscription was there lucky i did cancel it before be aware!

July 11, 2026
Unprompted review

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