Driftandtide Reviews 

I ordered a cotton Xmas t-shirt. It has taken some time to arrive and the product is poor quality. I couldn’t say it is cotton it doesn’t feel like it and the transfer is cheap looking faded and the t-shirt was stuck together when it arrived due to the transfer. I would say there is no quality control. Save your money shop elsewhere.

I would strongly recommend avoiding Drift and Tide “Brisbane”.
They advertise themselves as a local Brisbane store, giving the impression you’re purchasing from an Australian business. However, the reality is that the products are shipped from China, take over two weeks to arrive, and are extremely poor quality considering the amount of money you pay.
The refund policy is absolutely atrocious. If you’re unhappy with your purchase, you’re expected to pay out of your own pocket to ship the items all the way back to China. Only once the items have arrived back in China will they consider issuing a partial refund. So not only are you left with poor-quality products, but you’re also expected to spend even more money just to try to get some of your money back.

The entire experience feels incredibly misleading. Advertising as a Brisbane-based local store when orders are fulfilled from China, combined with the poor product quality and unreasonable returns process, is completely unacceptable.

I feel completely misled and ripped off. Save your money and shop elsewhere. Do not recommend!

The Customer service team were great! I had ordered the same pair of shoes twice in error. I emailed straight away and had a response from them fairly quickly. They were able to check my order, do a refund of the extra amount I had paid in error and I received my refund into my bank, all in about 3 days. Very happy with the outcome and the prompt service of Drift and Tide's customer service department. Thank you!

Avoid Drift and Tide Brisbane – Very Disappointing Experience!

I would strongly advise people not to purchase from Drift and Tide Brisbane.

The customer service was extremely poor, and despite the business presenting itself as Australian-based, it appears the products are shipped from overseas.

My order took more than two weeks to arrive. When it finally arrived, the clothing was nothing like what was advertised on their website. The quality was extremely cheap and disappointing, and certainly not what I expected based on the product images.

To make matters worse, when I requested a refund, I was told that I would have to pay for the return courier to China.

This is completely unacceptable. Customers should not have to bear the expense and inconvenience of returning poor-quality items that do not match their online descriptions.

Overall, a very disappointing experience. I would not recommend this business. Save your money and shop elsewhere!

Shoes - very poor quality , not like in photo. Size too small. Only able to return by sending to China. Website indicates they are Brisbane based. Would never but from them again.

Misleading returns policy and disappointing customer service

Unfortunately, my experience with Drift & Tide was extremely disappointing.

The dresses I ordered were significantly smaller than expected and did not fit as advertised. One of the biggest concerns was the returns process. The website gives the impression of an Australian-based business in Brisbane and promotes easy returns. However, when I contacted customer service, I discovered the products were shipped from a warehouse in China and that returning them required me to pay international postage back to China.

Rather than offering a reasonable refund, I was repeatedly pushed towards accepting store credit or exchanging the dresses for two alternative items, neither of which I wanted. Despite explaining my concerns, I was ultimately only offered a 20% refund.

I find it incredibly disappointing that a business can advertise easy returns while making the actual process so impractical and expensive for Australian customers.

Customers deserve transparency about where products are shipped from and where returns need to be sent before making a purchase.

Quality was also seriously lacking. I would not have liked to have paid full price.

I would not purchase from Drift & Tide again and would encourage others to carefully consider the returns policy before ordering.

Ordered some overalls in small and medium to see which would fit. The small turned out to be so big that it would’ve been XXL on their size chart, the medium was similarly oversized. Asked to return and they refused, offering a 10% refund for me to keep the items, saying they didn’t want to give me the hassle of an international return (so much for AU store). When I insisted on a full refund a return since the items are unwearable, they just increased the offer to 20%.

Don’t waste your money. Would give zero stars if I could.

Do not buy from this website! They claim they are based in Brisbane however their return address is in China. Very poor quality and items do not look like the pictures. If you contact them to return an item they will take a week to provide you with the address.

⭐ 1 STAR – WHAT AN ABSOLUTE JOKE OF A BUSINESS.

Honestly, where the fluff do I even start?

Drift and Tide Clothing is one of the most disappointing and misleading businesses I’ve come across. The advertising is an absolute joke, and customers deserve a hell of a lot better than this.

The website makes everything look amazing, but the complaints from customers tell a very different story. People report receiving clothing that looks nothing like the advertised photos, cheap materials, poor quality and sizing that doesn’t match expectations.

And don’t even get me started on the reported return process. Customers shouldn’t have to jump through a million fluffing hoops just to get their money back for products they’re unhappy with.

For the prices being charged, you’d expect decent quality and honest advertising. Instead, customers are left frustrated, disappointed and feeling completely ripped off.

A business should be built on trust, not misleading advertising and unhappy customers.

Sort your fluffing business out. People work hard for their money, and they shouldn’t have to waste it on clothing that doesn’t live up to what you’ve advertised.

I would NOT recommend Drift and Tide Clothing. Save your money and shop somewhere that actually values its customers.

DO NOT buy anything from this website- very poor quality of products are nothing similar to what they are advertising. THERE so called refund policy is also a joke.

I thought they were a brisbane retailer but they dropship from China. It hasn't arrived yet, if its not true to listed size I will edit the review to be lower. They did give me a partial refund when I asked for a refund and order cancellation though. I do have pretty low expectations, if its on par with Shein quality it meets my expectations (still pretty expensive for Shein quality though. Next time, look on Shein.)

DO NOT BUY FROM THIS STORE.

After receiving a product that didn't meet expectations, I provided photographic evidence to demonstrate the issues. despite giving them every opportunity to resolve the matter they have refused to take responsibility for their error offering neither a satisfactory replacement nor a refund. Eventually told me that they can't provide return address as it is in China.

Von was very helpful re a wrong order which was refunded promptly and communication was timely and pleasant.

Scam brand, dress ridiculously oversized, poorly made, no tag, certainly not Brisbane Boutique, obviously sent from China

Extremely dissapointing. The quality is terrible, Temu standard at best. The prices for what you get are extortionate. Will never shop here again!

How can this company advertise 4.5 stars from Trustpilot on Pinterest, placed an order, cancelled it well within the 24hrs advertised, but no they are refusing to issue a refund, after doing more research they have many false and misleading information on their website

They are not based in Brisbane as they claim, but in China. All refunds must be made to China at buyers expense. Lots of emails offering a % off voucher, but no refund when unhappy with item.

What went wrong the set - up to fail and all areas fail purchasers. In that China will put any size of things, size & colour,
Thus your money is held by the Auststralian set up. As far as going entering your details they have through the Algorithms set up on there Web site.
You make a mistake and you try to log out the Algorithms take you back in.
Set up also to get back into your account to rip out money 💰 could be hundred of $$$$ beware and don't use them, Been ripped off let everyone know. There are 419 people who would be familiar with above. A class action is required to deal with these people's who hide behind their Algorithms and don't reply to do refunds other than send back to China you never see any goods again. Comment I got ripped off

Dropshipping. Clothing is totally different from picture. If you ask for return, they will give a China address instead of Brisbane as per their website and Australian contact number. They are scammers. Or they will give you option 20% back or 80% store credit which you don’t want since items are not true to pictures

Extremely disappointing purchase. The quality of these shorts is terrible. The material feels cheap, the sizing is incorrect, and the hemming is poorly done. For the price, I expected a much better product.

Unfortunately, the customer service has been just as disappointing. Trying to resolve the issues has been unnecessarily difficult, with very little consideration for the customer’s experience.

I would not recommend these shorts. Poor quality, incorrect sizing, terrible finishing, and frustrating customer service. Definitely would not purchase from this company again.