I made an order over 2 months ago now and there is no sign of it, I have made reports of this to the company’s support system but nothing has changed I haven’t received any information from them about... See more
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Delivery takes a bit of time to deliver to Aus but that's expected as it came from Europe. The clothes quality is excellent only giving it 4 starts due to delivery times other then that it's good stuf... See more
Company replied
Terrible service still haven’t received my sweater Edit(after companies reply) : it’s interesting that you guys are replying on here yet, my message on Instagram hasn’t been replied to in 6 days.... See more
Company replied
BEST service ever!! I ordered a really nice puffer jacket and it got delivered so fast and the quality is over the top it's really nice and i can't wait to order more clothes here in the future.
Company replied
2.7
Poor
77 reviews
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Order not received and no response from company
I made an order over 2 months ago now and there is no sign of it, I have made reports of this to the company’s support system but nothing has changed I haven’t received any information from them about why it’s taking so long
October 17, 2022
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Very very bad
Very bad. Never recieved my order, when I contacted them multiple times i never got a response. Never order from here!
June 13, 2022
They do not deliver their packages
They do not deliver their packages. I ordered in may, still did not get anything in August.
August 16, 2022
I never received my order
I never received my order. I ordered 3 months ago. My order still haven’t arrived my order number is SV6453199. I ordered on March 5 and now we’re on June 3 . It’s been almost 3 months. Thank you for scamming me. I would appreciate it if I received a refund at least. And if you don’t want to send me a refund it’s still ok, but at least be honest and stop scamming people . Thank you again for your amazing scam. You scammed me 200CAD . Congratulations
June 3, 2022
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Im waiting yet since like 6 months ago
Im waiting yet since like 6 months ago, two deliverys
April 23, 2022
I have sent an email to exchange it for…
I have sent an email to exchange it for a medium because it’s too big on me but no one has gotten back to me yet.
December 27, 2021
It is a very good quality and a warm…
It is a very good quality and a warm hoodie for the winter for example. They delivered fast.
December 8, 2021
Unprompted review
Reply from Drippyculture.com
Hii Rim,
Thank you for recommending us in your review! We're happy to hear that you love your new fresh garments! And we’re glad we made your experience with us a great one and we hope to see you again soon!
Kind regards,
Jasmin
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Great service and quality definitely…
Great service and quality definitely recommend
November 23, 2021
Unprompted review
Amazing quality
Amazing quality, took a couple of weeks but that’s probably due to covid. Thick, warm, awesome design. Love it
September 21, 2021
Reply from Drippyculture.com
Heyy Jessica,
We appreciate that you took the time to place this review! And great to hear that you love your fresh garments!
We are continuously working on improving our shipping times to provide our customers with the best service possible. So that all our customers can enjoy their fresh garments as fast as possible!
Kind regards,
Jasmin
Love the HOODIE
Love the HOODIE . Great quality and design. My only poi t for improvement is that it would be great to have more communications re the delivery.
September 11, 2021
Reply from Drippyculture.com
Hi Tammie,
Thank you for the valuable feedback! We are more than happy knowing you are happy with the quality of our products. With regard to improving the communication of the deliveries, we would like to indicate that we are already working very hard on this. Apart from communication, we are also working on an even faster shipping time, so keep an eye on our shop and social media for updates!
Thanks again for your valuable feedback. Thanks to you, we can make huge improvements.
Enjoy your new LAZY RABBIT hoodie and we look forward to seeing you in our shop soon!
Kind Regards,
Jasmin
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2 out of 7 items received a month later, from China
I ordered 7 items which were sent in different parcels coming from China. The tracking information is really confusing. It’s been a month since I ordered and I’ve only received 2 of the items. The others have been lost in transit so now I have to wait for the items to be re delivered. Was for a birthday present so really not happy.
September 7, 2021
order was never delivered
order was never delivered. Now I have to dispute with credit card to get money back.
August 22, 2021
Reply from Drippyculture.com
Hi Adit,
We have looked into your order and it appears that we have already mailed you after receiving your order to confirm your details. Our fraud detector cancels risky orders until we confirm the payment with our customers. We take this very serious to protect our customers from online scammers.
We hope you understand our actions that resulted into you not receiving the products. Please get in touch with us via email so we can resolve this issue for you.
You can email us at info@thesecondvision.com
we would love to hear from you!
Kind Regards,
Jasmin
SECOND VISION
It’s taking a minute for my stuff to…
It’s taking a minute for my stuff to get here and i don’t know what’s going on so if ya can help me out that would be nice
August 14, 2021
Unprompted review
Reply from Drippyculture.com
Hi Maurice,
Thank you for your review! Sorry to hear that your order is taking a bit longer. Please make sure to contact us at info@thesecondvision.com or sent us a message on Instagram. Our customer service team will be happy to help you and provide you with all the information you need regarding your order.
If you have any other questions or concerns, please don’t hesitate to contact us.
Kind regards,
Jasmin
I ordered medium size and it was sent XL
August 12, 2021
Reply from Drippyculture.com
Hi Ting Yang Lin,
Thank you for taking the time to place a review! Sorry to hear that your item is delivered in the wrong size. Please make sure to contact us at info@thesecondvision.com or sent us a message on Instagram. Our customer service team will be happy to help you and resolve the issue as quickly and effectively as they can.
We hope to hear from you soon!
Kind regards,
Jasmin
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Reply from Drippyculture.com
Hii Tobi,
Thanks for the awesome review, Tobi! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope to see you again soon!
Kind regards,
Jasmin
Delivery takes a bit of time to deliver…
Delivery takes a bit of time to deliver to Aus but that's expected as it came from Europe. The clothes quality is excellent only giving it 4 starts due to delivery times other then that it's good stuff
August 7, 2021
Reply from Drippyculture.com
Hey Hartej,
We appreciate it that you took the to write this valuable review! Lovely to hear that you like your items! We are continously improving our shipping times to make sure that you guys can enjoy your fresh garments as soon as possible!
Kind regards,
Jasmin
Takes way too long to ship.
August 5, 2021
Reply from Drippyculture.com
Hey Annon,
Thank you for taking the time to write this feedback!
We are very sorry that we were unable to ship the products to you faster. We are continuously working on improving our shipping times to provide our customers with the best service possible. So that all our customers can enjoy their fresh garments as fast as possible!
Kind regards,
Jasmin
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