Drivefly Reviews 

AVOID this company like the plague. We received a speeding fine at half past midnight 4 days into our holiday (when the car was in Blue Circle Parking care and meant to be in a car park under 24 hour CCTV) more than 30 miles away from the airport. Ergo someone took it for a ride (or for a few days) or using it for something illegal (we noticed that the inside of the car smelt of chlorine). We are currently taking the company to small claims court as the police are disinterested.

Still waiting for promised refund 6 months now, still crap

Yes, it was cheap and yes my car was waiting for me on arrival - no complaints there. However, the driver was so stupid that he left my car in sports plus mode, with the traction control turned off. What could that be used for. Additionally, due to their mistreatment it was returned with the engine management light on and my car was in limp mode. On top of this, they have stolen a nominal sum of money from my drinks holder. They are scum. (Note that this company is now called Blue Circle Parking)

As per other reviews my car was damaged at this cowboy firm based in a back street. Dark and rainy on collection I didn’t notice the rear bumper damage until the following morning. Totally uninterested so out of pocket. Blue circle are a cowboy outfit only employing cheap labour who don’t give a damn about your car as it seems to happen to so many customers. Avoid and pay a little more.

Stole my work phone. It was a rubbish old phone worth very little. But they still nicked it.

Drivefly Heathrow caused £2400 of damage to my BMW and my solicitors are still trying to get compensation.
Absolute cowboys, will do anything to avoid compensation.
Use them at your peril!

I agree with Tim. Birminghamparking.com seems to have gone into hiding rather than dealing with refunds and credits for cancelled parking due to COVID. They have an automatic message on all their published telephone numbers saying that they are working from home dealing with urgent requests, and then the call is cut off. It also says if you have any further questions please visit their website, yet there is nothing there about what they are doing in the current situation nor even an acknowledgement about COVID. Completing the "Contact Us" form on their website, and pressing send, just results in a broken page error notice. On "Manage My Booking" there is a sign saying that our booking is cancelled and an e.mail sent to us, yet we have received nothing. At this time they should be dealing with refunds, or at the least credits, or the possibility to transfer a booking to a date in the future.

I can’t believe birminghamparking.com are not wavering their terms and conditions of cancellation due to the corona virus. You would think these are exceptional circumstances.

Absolutely disgusting company to deal with! They are cheap for a reason! Will be taking them to small claims court as had a massive crack on windscreen when we returned. Their response was that I have no proof that it happened whilst in their ‘care’
Well yes as you noted all scratches before u took it and it wasn’t on any papers that you noted ( and yes I did have small scratches on door which you pointed out) when I was handed it back it was there! Plus the diameter where something has hit it was huge!! So no way done before.
They are a company who employ just about anyone and then let them drive our cars! Should be shut down!
Absolutely appalling company to deal with please beware

Avoid Blue Circle like the Plague unless you are prepared to wait ONE hour to Meet and Greet your car on your return from your holiday.
And you are comfortable with them taking the p!ss by making but not honouring a "too good to be true" offer of compensation.

Please DO NOT USE THIS COMPANY. Cheap parking always comes at a cost. You pay for what you get.

Our transfer from the point of the phone call made to Blue Circle Heathrow to the collection of our vehicle was 1h30m (45mins of which was spent waiting for a transfer to collect us from terminal 5) and the communication from Blue Circle was poor throughout. We also discovered that other customers on our transfer collected from T2 and T3 had waited even longer, one family with an 18 month baby waited for an hour for the transfer to arrive, having made several calls for updates from Blue Circle Parking). We feel that our experience and that of others today was completely unacceptable.

What was most disappointing with our experience was the poor communication throughout which meant that we were left standing in the cold waiting for a transfer to arrive after having been made several promises by the receptionist that were not kept.

We contacted customer services but they were very dismissive and never once offered an apology for the service that we received.

As we are waiting still as the driver is late, i am writing my review. Blue circle lied on 1st phone call said on way, rang second time blue circle said it on it way and as i am still waiting 40 minutes later blue circle said heavy traffic in the tunnel but blue circle forgets google maps dont lie ! There no heavy traffic... dont use this company esp if you have kids, there shocking. Might see home some point.

Car returned splattered in mud outside, drivers footwell door handle and gearstick also heavily muddied. Customer service immediately accepted responsibility (due to muddy conditions in the field) and reasonably offered a £15.00 refund as a contribution towards a valet as necessary. Told to wait 15 days for a credit - that was six weeks ago. no longer responding to e.mails, and they dont answer the phone. Mugged off. Avoid.

AVOID THIS COMPANY
WE left our car here for 10 days and videoed our car at the site before we left. When we arrived back, we saw a massive scratch on the bumper. We showed them the video from departure showing there wasn’t a scratch there before. They knew they had scratched it but just said we should apply to the company and they said they’d check cameras. However, I doubt I’ll get any response from them after they damaged my car even though I’ve got evidence.Its Indian company,they DONT care what’s happening with your car.
DO NOT GO HERE

SHOCKING COMPANY- Staff are rude, unhelpful & whole company is unorganised. Customers waiting over an hour for their cars. Phone up to find out where your car is and staff hang up on you.

They do not take you to terminal 4, yet on the website they say exclusively for terminal 4. I almost missed my flight because of that. They bloody drop me at terminal 3, I then have to run to Heathrow express to take me to terminal 4. The train takes 13 minutes and I finally arrive 30 mins later having to rush through departures. It was the most stressful experience. Worse of all on the way back I have to do it all again. Good value for money but not peace of mind. Hated it. Never again.

Booked with Drivefly Luton Meet and Greet. Service was ok to a point until we returned and picked up our car with a huge scratch down the side. Attendant apologetic and stated they videoed all their cars and hopefully the company will sort it out. Needless to say Drivefly Ltd not interested in any compensation for the £350 worth of damage stating it could have happened at any time. unfortunatly i did not take any pictures or video of the car before I handed over the keys otherwise I would have taken them to court !!!! AVOID at all costs and VIDEO or take pictures of your car BEFORE you give them the keys.

I have used many airport parking providers but never have I come across a company that has no respect for their customers
My allow on my new bmw 5 series chunk missing I can only assume some imbecile thought it would be good to give it some and lost control. Absolute shambles, upon pickup the person at the desk clearly denied anything had happened, and expected me to sign the pick up form, I did not sign and said show me up the pictures of when I dropped the car off as I showed him off my phone he didn’t know what to say, gave me complaint details. Emailed them received reply in December said they would refund monies within 14 working days then no emails in January received apart from one that said company has gone into liquidation why am I not surprised. All the bad reviews all the damage. If they actually ran the business properly it actually wouldn’t be that bad and good value for money vs airport parking. However they can’t manage the demand and growth of the market especially in Heathrow,. Good thing I paid on my credit card as I’m definitely asking for the money back

STAY WELL Away you have been warned

The review won’t let me swear which is the only way to describe this sham off a company who damage other people’s cars on a daily basis it seems. Have absolutely no care for what they’re doing.
They have scratched and scuffed my car and are refusing to reply. Furious!
STAY WELL CLEAR

BEWARE, terrible experience with this company. Arrived back at Heathrow and front wheel was covered in mud. On washing my car the next day I found that the alloy wheel had been badly damaged and it looks as if they covered with mud deliberately to hide this. Contacted Blue Circle parking and surprise, surprise, they deny liability because I did not report the damage at the time of collecting the car. Would not use this company again under any circumstances