Drivenz Reviews 

It seems as though Stress free Car Hire is the booking agent for DriveNZ. Stress Free provided specific details on where to catch the airport shuttle to Drive NZ depot at Holiday Inn. These details were completely incorrect and I ended up waiting more than an hour before I was able to find the correct pick up point after talking to DriveNZ. So no complaints at DriveNZ but I told them their reputation is being trashed because of StressFree Car Rental’s inability to provide correct information and that they should look at changing their booking agent.

where to start:
- incorrect instructions on how to get to what was a different pickup point for the car
- when we arrived the collection point was unstaffed, with just a phone that didn't connect to the number shown so we had to use our mobile
- got through to be told we hadn't registered online before pickup (as we never received a request to do so) and so had to go through the whole process over the phone together with photographing out drivers licences and emailing them
- got to the car and it was 13 years old
- car broke down and we were without a vehicle for 3 days with no replacement provided so we couldn't do any of the things we planned for that part of our dream holiday
- whilst the representative, Ryan, who dealt with the breakdown was helpful, the promised refund and compensation for this period was not paid
- since returning to the UK our emails requesting the refund and compensation be paid have been ignored

An appalling company, avoid at all costs. They gave me the wrong pickup address and were completely disorganised. But much worse, they provided me with a vehicle that was unsafe to drive. Among numerous mechanical issues, they did not top up the coolant and the engine overheated. They have refused to provide a refund. The issue ruined our holiday and we incurred considerable additional cost getting back to Auckland.

I rented a manual car through EconomyBookings on October 5th, provided by Drive NZ. The car had issues that the staff did not inform me about in advance. I specifically chose a manual car because I enjoy driving, but I had to return it on the same day. On top of that, I had to pay an extra $45 parking fee, and the staff left me at JetPark Hotel for the night with no proper office or support.

Since then, I have contacted EconomyBookings multiple times regarding a refund, but I have received no response and no reimbursement. This experience was extremely frustrating and unacceptable. I would not recommend Drive NZ to anyone.