Driver Guardian Reviews 

1,567
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely helpful and polite staff for providing fast, reliable support and going above and beyond during unexpected roadside emergencies and vehicle breakdowns. Many reviewers note that getting straight through quickly on the phone makes handling stressful situations much easier and reassuring. Consumers also greatly appreciate the prompt communication, efficient assistance, and follow-up check-ins when updating policy details or managing vehicle recovery. People note that the team consistently remains friendly, professional, and reliable in delivering top-tier service across multiple years of loyal membership.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting friendly staff and prompt... See more

Staff

Customers had positive experiences with staff, frequently highlighting friendly, polite, and very... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting quick phone responses and... See more

Response time

Reviewers express great appreciation regarding response time, highlighting quick phone answers and fast issue... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My motorhome broke down just after I arrived at a campsite in the New Forest. I contacted Driver Guardian who were very helpful and understanding. I arranged to speak to them again on Monday morning a... See more

Company replied

Rated 5 out of 5 stars

Rachel was extremely helpful. I first asked how I can reset my password, and she told me they were upgrading their website. I then asked If my vehicle information had been updated to my new registr... See more

Company replied

Rated 5 out of 5 stars

I have had to use Driver Guardian quite a few times over the years and every stage of the way I felt kept in touch and supported. One time I had a 94yr old passenger and when I called DG discover... See more

Company replied

Rated 5 out of 5 stars

I broke down on a duel carriage way, first time calling them out. Couldn’t fault them, Straight through on the phone, I was rescued within 35 minutes and taken to my local garage. Polite, friendly ser... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Car Repair and Maintenance
  4. Car Service
  5. Caravan and Motorhome Insurance Company
  6. Towing Service

About Driver Guardian

Written by the company

Driver Guardian offers excellent value Breakdown Cover and Motor Legal Protection. Our 5 Star Breakdown Cover is for any vehicle type Car Breakdown Cover, Motorhome Breakdown Cover, Motorbike Breakdown Cover, Camper van Breakdown Cover, Commercial Breakdown Cover, Taxi Breakdown Cover, Multi Vehicle Breakdown Cover Personal Breakdown Cover Driver Guardian Breakdown cover is highly rated by the most important people, Our Members. We Pride ourselves on transparent cover and our Members being able to easily speak to a human on the other end of the line when they need to call us. What is Motor Legal Protection? A Motor Legal Protection Plus policy from Driver Guardian covers legal expenses which result from a car accident that was not your fault. This type of policy is often included as an add on for your road risk insurance. Driver Guardian Motor Legal Protection covers the driver and not the vehicle, this means that if you have more than one vehicle you only need one policy, this can lead to big savings on your vehicle insurance overall. Driver Guardian also do family deals on Motor Legal Protection so you can save even more by getting a group or Family policy. You can see our Breakdown Cover here Breakdown Cover Driver Guardian is Authorised and Regulated by the FCA number 546256.

Written by the company

Discount for Existing Members

We give a 10% loyalty discount to existing members

We give a 10% loyalty discount to existing members
Driver Guardian Rewards Loyalty, we listen to what our members ask for. One of the main concerns with the breakdown cover industry is hidden costs and big price increases. Driver Guardian gives a 10% loyalty discount upon renewal.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,567)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. I once had a breakdown in Spain and they had a guy with me in under an hour. Great service.

September 5, 2024
Driver Guardian logo

Reply from Driver Guardian

Wonderful to thank you so much for your review.

Rated 5 out of 5 stars

Breakdown in France

Alternator packed up on the motorway in France last year. Apart from the fact it was holiday time for the french garages so took longer to repair Driver Guardian was easy to deal with. I was put up in a hotel and the next day a hire car was arranged. The hire car was paid for as was the hotel and motorway recovery so pleased I had this cover.

August 21, 2024
Driver Guardian logo

Reply from Driver Guardian

It's really pleasing to hear you were happy with the service you received during your breakdown in France.
Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Been with driver guardian a few years…

Been with driver guardian a few years now, never called them out but hope if I need to they are 5 star

September 3, 2024
Driver Guardian logo

Reply from Driver Guardian

Thank you for your review Terry.
We will do our utmost to deliver the best service we possibly can should you need us.

Rated 5 out of 5 stars

Recovered

Excellent service once the vehicle technician arrived ( as had a long wait on a dark road on my own ( woman) thank you to leon from hough green recovery 👍 keep up the fantastic work you need a pay rise

August 20, 2024
Driver Guardian logo

Reply from Driver Guardian

Thank you so much for your review Louise.
We appreciate it.

Rated 5 out of 5 stars

When we had a breakdown in France

When we had a breakdown in France, Driver guardian service could not have been more efficient. A breakdown recovery truck turned up in well under the hour and rather than just load our Motorhome and take it to a garage , the driver got it started and directed us to the nearest Iveco dealer.
Very efficient!

August 29, 2024
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Reply from Driver Guardian

It's pleasing to hear that everything went smoothly for you during your breakdown in France.
Thank you so much for sharing your experience with us.

Rated 5 out of 5 stars

A good company to be with.

This company is very good. They do what they say they will do. Their service when you need them is excellent. Their fees are extremely competitive and they try to do their best at all times which is all that you can ask of anyone.

August 28, 2024
Driver Guardian logo

Reply from Driver Guardian

Thanks so much Paul
We are delighted you are happy with us we appreciate your review.

Rated 5 out of 5 stars

Phone answered quickly

Phone answered quickly, and dealt with professionally and promptly. Recovery vehicle sent out and motorhome taken to my nominated garage.

August 28, 2024
Driver Guardian logo

Reply from Driver Guardian

Thanks so much for your review Debbie.
It's pleasing to hear you are happy with our services.

Rated 5 out of 5 stars

Easy to renew

Covers all my vehicles

August 22, 2024
Driver Guardian logo

Reply from Driver Guardian

Thank you very much for your review Gordon.
We are happy you found it easy to renew with us and we are grateful.

Rated 5 out of 5 stars

Smooth and easy renewal

Smooth and easy renewal, no problems at all

August 8, 2024
Driver Guardian logo

Reply from Driver Guardian

Thanks so much Keith it's great you find our renewal service easy we appreciate your review.

Rated 5 out of 5 stars

Very good service

Very good service

August 8, 2024
Driver Guardian logo

Reply from Driver Guardian

Hi Terence we are delighted you are happy with our service.
Thank you so much for your review.

Rated 5 out of 5 stars

Good service

All done with no problem

August 8, 2024
Driver Guardian logo

Reply from Driver Guardian

Thanks very much Brian.
We are happy you are pleased with our service.

Rated 5 out of 5 stars

Very helpful when my car broke down in…

Very helpful when my car broke down in the period between Christmas and New Year in France. Really good supportive service.

August 21, 2024
Driver Guardian logo

Reply from Driver Guardian

Thanks so much for sharing your experience with us Mr Wright we are happy your problem was dealt with in a supportive manner.

Rated 5 out of 5 stars

Very helpful

Very helpful, lovely to speak to a real person and get the job done efficiently.

August 22, 2024
Driver Guardian logo

Reply from Driver Guardian

Thank you very much Jonathan we appreciate your review.

Rated 5 out of 5 stars

Great 👍 ...I

Great 👍 ...I

August 7, 2024
Driver Guardian logo

Reply from Driver Guardian

Thank you so much for your review.
We are very grateful.

Rated 5 out of 5 stars

I've had to call them out twice quick…

I've had to call them out twice quick to answer and very quick to fix my problem highly recomended

August 21, 2024
Driver Guardian logo

Reply from Driver Guardian

Thank you very much for your review David.
We appreciate your feedback and are happy your problems were sorted out quickly.

Rated 5 out of 5 stars

Excellent value

Can’t comment on claims experience as thankfully not needed yet but the level of cover for the cost is excellent value. Premium not changed in about 5 years, they reward loyalty!

August 7, 2024
Driver Guardian logo

Reply from Driver Guardian

Thank you so much for your review and for being a loyal customer.

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