Driverinrome Tours and Transportation Reviews 

1,233
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, professional staff and highly knowledgeable local guides who share fascinating historical facts and ensure exceptionally safe, relaxing journeys across the region. Travelers also highlight the exceptional customer service, noting that the online booking process is remarkably easy and responses to all inquiries are consistently prompt. However, some people mentioned facing specific issues regarding punctuality, vehicle maintenance, and unexpected travel delays during their scheduled excursions. A few consumers also experienced significant challenges concerning tour guidance quality, language barriers, and overall communication from the operating team.

What people talk about most

Service

Customers expressed great satisfaction with the service, highlighting professional, timely, and informative... See more

Staff

People report positive experiences with staff, frequently highlighting friendly drivers, prompt email... See more

Response time

Clients share positive opinions on response time, frequently highlighting prompt email replies and instant... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting that it is very quick and easy to... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Driver in Rome was terrific to work with! We have several trips planned for a first time to Italy group of 6 and they answered all our questions in a timely manner and the cost was better or similar t... See more

Company replied

Rated 5 out of 5 stars

We were on Viking cruises but none of their excursions let you go INTO the Coleseum. Drivers in Rome did and bought the skip the line passes for us before we got to Italy. We were in a Mercedes van wh... See more

Company replied

Rated 5 out of 5 stars

Ricardo with DriverinRome was such a remarkable driver for our transfer from the ship to our Airbnb! We wanted a tour on our way into Rome and we can’t say enough about our first sightseeing in Rome!... See more

Company replied

Rated 5 out of 5 stars

it was absolutely stunning. Our driver Matt gave us some great information while driving to our destinations. The wonders of the ancient world were so magnificent as Matt described each one as we went... See more

Company replied


Company details

  1. Limousine Service
  2. also in
  3. Port Operating Company
  4. Sightseeing Tour Agency
  5. Tour Operator
  6. Transportation Service
  7. Travel Agency

Information provided by various external sources

Italy's exquisite art treasures, historical sites, natural beauties, and charm... all made easy for you in the luxurious comfort of a private car, van, or bus. Driverinrome.com is a family-owned and operated company based in Rome. You will enjoy first-class Italian hospitality from founder Remo and wife Angela, and son Daniele. Our love of our native land inspires us to offer you access to all parts of Italy, using a high-quality limousine and deluxe bus fleet and our well-trained, experienced drivers.We are prepared to meet all of your travel requirements and budget. Our staff is able to satisfy every request with professionalism and courtesy. As a family passionate about delivering quality services, customer satisfaction, and an acute eye to detail, we are proud of our 15-year success story. When asked, we can provide large coaches for educational tours, business conventions, and employee incentives. We are a tour operator capable of delivering tailored services throughout Italy. Sightseeing with one of our vehicles is an unforgettable experience. The end of a day can be complimented with a fine evening meal at an elegant ristorante or a rustic trattoria. Our driver-guides know the scenic and fastest routes, and the finest restaurants. Please tell us what your interests are for a visit to Italy. We look forward to welcoming you and assure you that you will remember forever your trip to this magnificent country. Sincerely, Remo & Daniele Melaragno


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,233)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

You gave me the ability to customize my…

You gave me the ability to customize my trip, I gave you my favorite spots and you built a perfect itinerary including specific pick up and drop off locations.

Looking forward to my most anticipated adventure.

June 16, 2026
Driverinrome Tours and Transportation logo

Reply from Driverinrome Tours and Transportation

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed customizing your trip with us and that we were able to create an itinerary tailored to your favorite places and preferred pickup and drop-off locations.

It means a lot to know you're looking forward to your adventure. We can't wait to be part of your journey and hope you have an unforgettable experience in Italy. See you soon!

Rated 5 out of 5 stars

Good for recommend!

Service is good and reliable. Driver is polite, professional, responsible with safely driving. I really appreciate Driver Costinel's gentleman manner. We have a great day tour to Bagnoregio and Orvieto.

June 15, 2026
Unprompted review
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Reply from Driverinrome Tours and Transportation

Thank you very much for taking the time to share your wonderful feedback.

We are delighted to hear that you had a great experience with Driver Costinel and enjoyed your day tour to Bagnoregio and Orvieto. We truly appreciate your kind words about his professionalism, safe driving, and gentlemanly manner.

We will be sure to share your compliments with Costinel, as feedback like yours means a lot to our team.

Thank you again for recommending DriverInRome. We hope to have the pleasure of welcoming you again on another journey in the future.

Rated 5 out of 5 stars

We booked the Exclusive Best of Rome…

We booked the Exclusive Best of Rome Shore Excursion (Private Tour from Civitavecchia Port) with the 3-hour Colosseum private guide add-on, and it was absolutely fantastic!
Our driver, Riccardo, was outstanding—extremely knowledgeable, friendly, and professional. Thanks to his help and the private nature of the tour, we were able to see and experience far more than we ever could have on our own, especially given my mobility issues. This tour truly made the day possible for us.
The 3-hour Colosseum guided tour with Matteo was an excellent upgrade and well worth it. He was incredibly knowledgeable and brought the history to life. We learned so much and would have been completely lost without his expertise.
It was a wonderful day from start to finish. We highly recommend this company and would definitely book with them again on our next trip to Rome. 5 stars!

June 16, 2026
Unprompted review
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Reply from Driverinrome Tours and Transportation

Thank you so much for your wonderful review and for choosing DriverInRome for your visit to Rome!

We are delighted to hear that you had such a fantastic experience on our Exclusive Best of Rome Shore Excursion. Riccardo will be thrilled to know that his knowledge, professionalism, and assistance helped make your day both enjoyable and comfortable. We always strive to provide a personalized experience, and we're especially pleased that the tour allowed you to see and experience so much despite the mobility challenges.

We're also happy to hear that the Colosseum guided tour with Matteo exceeded your expectations. His passion for Rome's history and ability to bring the ancient world to life truly make the experience special.

Thank you for your kind words and recommendation. It was our pleasure to be part of your Roman adventure, and we look forward to welcoming you back on your next trip to Rome!

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service. Responding to our requests immediately.

June 11, 2026
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Reply from Driverinrome Tours and Transportation

Thank you for your kind feedback! We are delighted to hear that you found our service excellent and professional. Providing prompt responses and assisting our guests efficiently is always our goal. We truly appreciate your support and look forward to serving you again on your next visit to Italy.

Rated 5 out of 5 stars
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Reply from Driverinrome Tours and Transportation

Thank you for your kind words! We’re delighted to hear that Sharon made such a positive impression. We truly appreciate your feedback and will be sure to share your compliments with her. We look forward to welcoming you again on your next trip to Rome!

Rated 1 out of 5 stars

Driver does not speak English, is just Driver NOT Tour Guide

Simply Terrible - guide did not speak inteligable English, as in not understandable at most times. Despite providing an itenerary, which we where told was doable, our driver insisted on his own pre planned tour with many, many churches ( my father did not wish to revisit the churches he has visited with my late mother) the guide wandered off leaving us 'stranded' at several times - and demanded a hefty tip. AVOID THIS TOUR COMPANY!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt and professional

Very pleased with the customer service and a transparent booking process. Vanessa has been very responsive, courteous and helpful the entire time.

June 9, 2026
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Reply from Driverinrome Tours and Transportation

Thank you for your kind words and for choosing DriverInRome!

We are delighted to hear that you were pleased with our customer service and found the booking process transparent and straightforward. Your recognition of Vanessa's responsiveness, courtesy, and dedication means a great deal to us, and we will be sure to share your compliments with her.

We truly appreciate your feedback and look forward to assisting you again on your next visit to Italy.

Warm regards,

The DriverInRome Team

Rated 5 out of 5 stars

We had an incredible experience with…

We had an incredible experience with this full-day transfer service. the driver was very professional, efficient, and accommodating throughout the whole day. he complied with all our wishes, adapted perfectly to our schedule, and made everything smooth and stress-free. his friendly demeanor and excellent service truly made the day unforgettable. we felt comfortable, well taken care of, and able to fully enjoy every moment. highly recommended for anyone seeking a reliable and exceptional transfer experience!

June 2, 2026
Unprompted review
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Reply from Driverinrome Tours and Transportation

Thank you so much for your wonderful review!

We are delighted to hear that you had such an incredible experience with our full-day transfer service. Providing professional, reliable, and flexible service is always our goal, and we are thrilled that your driver was able to accommodate your wishes and make your day smooth, comfortable, and stress-free.

Your kind words about the driver's professionalism, friendliness, and dedication mean a great deal to us. We will be sure to share your compliments with him.

Thank you for choosing DriverInRome. We truly appreciate your recommendation and hope to have the pleasure of assisting you again on a future visit to Italy.

Rated 5 out of 5 stars

Awesome booking experience

Quick response with great customer service attitude. Received quote and booking confirmation within a day. I expect service upon our arrival in Rome to be on the same level.

May 28, 2026
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Reply from Driverinrome Tours and Transportation

Thank you very much for your kind feedback.

We truly appreciate your recognition of our quick response and customer service. It’s always our goal to provide a smooth and efficient booking experience from the very first contact.

We look forward to welcoming you in Rome and ensuring that your transfer service is delivered with the same level of care and professionalism upon your arrival.

Safe travels, and see you soon!

Rated 5 out of 5 stars

Communication was extremely helpful via…

Communication was extremely helpful via email. driverInRome customer service replied to my inquiries very quickly and made it easy to book a tourm

April 17, 2026
Unprompted review
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Reply from Driverinrome Tours and Transportation

Thank you so much for your kind feedback.

We’re really glad to hear that our email communication and customer service were helpful and made your booking process easy. Our team always aims to respond quickly and provide clear support to ensure a smooth experience from start to finish.

We truly appreciate you choosing DriverInRome and hope to welcome you again on another tour in the future.

Rated 5 out of 5 stars

Very professional and answered all my…

Very professional and answered all my questions promptly.

April 3, 2026
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Reply from Driverinrome Tours and Transportation

Thank you for your kind feedback! We’re very happy to hear that you found our service professional and that all your questions were answered promptly. We truly appreciate your support and hope to assist you again on your next trip to Rome!

Rated 5 out of 5 stars

Driver

Driver, Riccardo, was fantastic. On time. Helpful with all luggage. Great communicator.

May 19, 2026
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Reply from Driverinrome Tours and Transportation

Thank you so much for your kind feedback! We’re delighted to hear that Riccardo provided a fantastic experience with his punctuality, communication, and assistance with your luggage. We truly appreciate your support and hope to welcome you again on your next trip to Rome!

Rated 5 out of 5 stars

Easy and quick to book

It was so quick and easy to go through the booking process with Driver in Rome. They were more than willing to accommodate extra requests.

May 18, 2026
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Reply from Driverinrome Tours and Transportation

Thank you for your kind feedback! We’re so happy to hear that the booking process was quick and easy for you. Providing flexible and accommodating service is always our goal, and we truly appreciate your trust in DriverInRome. We look forward to assisting you again on your next trip to Italy!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I wanted to book a Golf cart tour of Rome. And, had some questions with regards to the booking. Sent an email to them, got the response pretty quickly, with all my questions answered, which helped me book the tour in advance. Looking forward to our Golf Cart Tour with Driver In Rome Tours.

May 16, 2026
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Reply from Driverinrome Tours and Transportation

Thank you so much for your kind review! We’re delighted to hear that our team was able to answer all your questions quickly and help make your booking process smooth and easy. We truly appreciate your trust in Driver In Rome Tours and can’t wait to welcome you for your Golf Cart Tour of Rome. We’re sure you’ll have a wonderful experience exploring the Eternal City with us. See you soon!

Rated 5 out of 5 stars

Easy to use and set up

Easy to use and quick response in setting up engagement.

May 6, 2026
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Reply from Driverinrome Tours and Transportation

Thank you for your kind feedback! We’re so glad to hear the booking process was easy and that our team responded quickly. We truly appreciate your support and hope to welcome you again on your next trip to Italy!

Rated 5 out of 5 stars

Unforgettable day with outstanding service

We had an amazing experience with this whole-day transfer service. The driver was extremely professional, efficient, and accommodating throughout the entire day. He complied with all our wishes, adapted perfectly to our schedule, and made everything smooth and stress-free. His friendly attitude and excellent service truly made the day unforgettable. We felt comfortable, well taken care of, and able to fully enjoy every moment. Highly recommended for anyone looking for a reliable and exceptional transfer experience!

May 8, 2026
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Reply from Driverinrome Tours and Transportation

Thank you so much for your wonderful feedback! We are truly delighted to hear that you had such an amazing experience with our whole-day transfer service. It means a lot to know that our driver’s professionalism, flexibility, and friendly attitude helped make your day smooth, comfortable, and memorable.

Your kind words and recommendation are greatly appreciated, and we will be sure to share your compliments with the driver. We hope to welcome you again on your next trip to Italy!

Rated 5 out of 5 stars

The car was clean and the driver was…

The car was clean and the driver was careful and drove safely and he was very helpful and we reached out to all places on time

April 28, 2026
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Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words! We’re delighted to hear that you had a safe and comfortable experience with us. It’s great to know the car was clean, the driver was careful and helpful, and that you reached all your destinations on time. We truly appreciate your feedback and hope to welcome you again on another DriveInRome journey!

Rated 5 out of 5 stars

Very helpful tour group! Very helpful and accommodating

Very helpful and accommodating. Questions answered in a timely manner. Would recommend them!!!

April 30, 2026
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Reply from Driverinrome Tours and Transportation

Thank you so much for your kind words! We’re glad to hear you found our team helpful and accommodating, and that your questions were answered promptly. Your recommendation truly means a lot to us—we hope to assist you again on your next trip!

Rated 5 out of 5 stars

Satisfied Traveler

Allen was excellent full of information and went out of his way to make sure we had a great day. I highly recommend him and this service to future travelers.

April 10, 2026
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Reply from Driverinrome Tours and Transportation

Thank you for your kind words! We’re delighted to hear that you had such a great experience with Allen. His passion and dedication to creating memorable tours truly make a difference. We appreciate your recommendation and hope to welcome you again on another journey in the future!

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