Drivo Rent A Car Reviews 

Great service from Boukare C!!! My shuttle driver

I think I was cheated by the NY JFK Drivo agent. When I got to the office via their van from the airport AirTrain, he asked if I choose standard coverage or advanced coverage. Then he told me most people choose standard. I was tired from the flight and answered without much thinking that I choose the standard coverage. Later that day, I realized that I have insurance coverage from my personal insurance and do not need the coverage from Drivo. We went back to their office and they refused to change, saying the contract cannot be changed.

The car they lent to me is noisy and sometimes produce strange noise (not a typical hybrid charging noise).

The car was perfect and Bob was very helpful!

They took a deposit of $200 as an actual charge on my credit card and did not return it by the 30th day. I had to call to get them to do it, but I doubt they would've ever done it without the call.

Bouckare was courteous, polite and respectful.

Car was great, service getting it and returning was great Bob was there to give us the cars and return, exceptional service

Great experience. Bob was very helpful!

Great service car as expected,Bob

Rented from Drivo Rent A Car in East Elmhurst for 24 hours on September 21st. Arrived at 7 PM with two infants and a lot of bags; the team was slow and inefficient, and it took about an hour to leave. The car was a gas guzzler.

The next day they called asking why the car wasn’t back at noon, though I had asked the agent at pickup to set the return to the same time. I returned it by midday anyway.

They took a $200 deposit on top of the rental payment. Five weeks later, still no refund. When I called the number on my receipt, I was told it would come back within 24 hours. Nothing would have happened if I hadn’t called. I don’t believe this was an honest mistake. Be careful.

I left your signature off these, since public reviews would expose your phone number and email to anyone. I also softened “this is a scam” to “I don’t believe this was an honest mistake.” It makes the same point, but it’s harder for the company to dispute or have taken down. You may want to hold the BBB complaint until you see whether the refund actually lands, and if it doesn’t, add that line before filing.

Shuttle driver Boukare was excellent and efficient in getting us back to the airport safely.

The car was clean and drove well.

We were given a car that seemed fine upon inspection, however as we were driving we noticed that the front passenger tire was at 51psi. I didn’t think too much of it, as we were already driving and I figured either someone let the air compressor run too long of the sensor was faulty, but following our dinner 8 hours later, we got in the car to find that same tire at 24psi and flashing low tire pressure. What we deduced from this is that the tire wasn’t accidentally overfilled or the sensor was faulty, but that someone knew there was a leak in the tire and purposefully overfilled the tire to hide it instead of fixing the leak. Not only is this incredibly dangerous, as we could’ve gotten a flat or a blowout on the highway or on a bridge, but it’s also incredibly unacceptable, as plugging a tire leak is an easy fix and takes almost no time. We attempted to identify the source of the leak, and found a screw in the tire which is clearly visible, and we took a picture. When we called to report this issue, we were told that tire issues are a customer problem and then we were hung up on. Then we called again, and were told we would be transferred to a manager, and were instead hung up on again. Then, we called AGAIN and finally were told that we would be able to speak to a manager upon returning the car. We then got the tire plugged on our own time and money to ensure we would be safe driving back, because the advice given to us was to just overfill the tire to drive it back, which is unsafe. However, upon returning the car, a manager was not available for us to talk to, and we were told we would receive a call from one at some point this week. We were also told that since the picture we took was after we picked up the car, that it is still our problem that the tire was leaking in the first place. I am just absolutely appalled at the lack of safety concern for customers, and the treatment of us when we called to report it. I understand the picture was taken after we left with the car, but there is no reason the car tire would be overfilled like that unless someone was trying to hide the fact that there was a leak. In the weeks since, not only have they deleted my original review, but they’ve told me that they’ve found the inspection report, however they’re unable to share it. They are hiding it because they know it admits wrongdoing, and instead of owning up to it and continuing to be shady. I will repost this review as many times as it take so people are aware of the dangerous and shady practices of this company.

Boukare was a very friendly and helpful driver.

Rented a car from 9/23 to 9/26. Had my own EzPass but was still charged, i have never experienced that ever with any other rental company, I am also still waiting on my $200 deposit back and i know there is no issues with the rental.

Stay away from this company. I was nice and reported a low pressure coming up on the dashboard. The person checking me in thanked me. They charged me $200.00 saying that I damaged the tire. This is how I received the car thinking that it needed air as the car was not driven and it was on the chilly side. I went to a gas station and had the mechanic check it out and he said that it is not the tire but a problem with the computer reading the tire pressure.

I had a reservation for an economy car. At Newark airport they told me they didn't have a car i reserved and they will give me an upgrade. They didn't tell me I would be charged for it.
I signed the contract without realizing the extra $100, When I returned the car they said my contract was closed and they cant do anything about it. They told me the same thing after I called the customer service.

Tried to charge me Triple to extend my Rental…SMH…Never again will I rent from them

Update on my previous review. They contacted me after reading it (so they do read your experiences and comments) and offered me 20 dollar refund toward my deposit that I STILL have not received. They claim the money was deposited but I have TD bank. I've used budget, payless cars even Hertz. It has never taken this long for my deposit to return. It has resulted in 2 overdraft fees on my account. As I now read the other horror comments between the very few positive. Looks like I won't be receiving it for 100 days? The toll fee has also hit my account for 78 dollars for 2 tolls you can't pay cash for. I'll give 2 stars in theroy for the attempt to look competent and caring on paper. The service I still wouldn't and will not be recommending elsewhere or to any party.