Gave wrong information when collected re Canada entry. Misleading. Questionable charges incurred. Staff not helpful. Disappointed as wouldn’t have booked if saw reviews. Yet to drop off on Sept 12 so... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely the worst car rental experience I've ever had. DRIVO added hidden fees, charged me for an "upgrade" that I never requested or agreed to, and then added an extra $100 charge without g... See more
STAY AWAY from Drivo Rent A Car. They do not provide a written rental agreement, but ask you to sign on a digital pad WITHOUT seeing the terms and conditions. They claimed that they would email me the... See more
They requested proof of insurance which was not a problem but would not take a paper copy and did not let us know this until we were at the counter. They require us to log into our insurance company... See more
Company details
Written by the company
Drivo Rent-A-Car offers a wide range of cars available for rent in Newark EWR Airport NJ. We pride ourselves in our customer service, and hassle-free renting experience.
Contact info
408 Carnegie Ave, Newark, NJ, 07114, Newark, United States
- +1 855-550-0008
- info@Drivo.com
- www.drivo.com
2.8
Average
661 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Doni’s courteous and professional…
Doni’s courteous and professional demeanor. My husband and I also appreciated his upgrade suggestion for a more comfortable ride. We had absolutely no complaints. After a long sometimes arduous flight, it is refreshing to have a seamless experience with your car rental company.
We look forward to doing business with your company again in the near future.
Kind regards
Mrs. K. Marie
June 4, 2026
Unprompted review
Reply from Drivo Rent A Car
Dear Customer, thank you for taking the time to leave a review. I am glad to know that your car rental experience with DRIVO was excellent. If you are not a DRIVO member yet, I recommend signing up for free at https://drivo.com/loyalty to earn points on rentals that you can use toward future trips. Will be happy to see you in DRIVO again!
Advertisement
Do Not Use them!
Do Not Use them. Go with another reputable car company and save yourself a headache.
May 6, 2026
Unprompted review
Reply from Drivo Rent A Car
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at your convenience, and we’ll be happy to help resolve the matter.
DEPOSIT BANDIT
Take your chances with this place. You won’t get your deposit until a month later! NO WAY
May 20, 2026
Unprompted review
Reply from Drivo Rent A Car
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at your convenience, and we’ll be happy to help resolve the matter.
Reply from Drivo Rent A Car
Dear Customer, thank you for taking the time to leave a review. I am glad to know that your car rental experience with DRIVO was excellent. If you are not a DRIVO member yet, I recommend signing up for free at https://drivo.com/loyalty to earn points on rentals that you can use toward future trips. Will be happy to see you in DRIVO again!
Extras, Indifference, Pressure and Lack of Proper Maint.
Had to first wait for a shuttle to take us to an off-site location. At the counter, I/We were pressured to buy additional insurance and options the total of which would have more than doubled the cost of the prepaid amount
Got a car with damage and poor repair (no walk around offered).
Floor mat was so damaged that it caused a loss of control of the vehicle. I've opened a ticket with Drivo/ACE's customer support and the NJ BBB (of which they are not registered).
The only PRO was the shuttle bus driver who, upon seeing the trouble my wife was having getting into the shuttle, repositioned the shuttle closer to the curb so my wife could get in.
May 19, 2026
Unprompted review
Reply from Drivo Rent A Car
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at your convenience, and we’ll be happy to help resolve the matter.
Advertisement
Omar is a good kid made it as simple as…
Omar is a good kid made it as simple as 123
May 24, 2026
Unprompted review
Reply from Drivo Rent A Car
Thank you for the amazing review! If you’re not a DRIVO member already, I recommend signing up for free at https://drivo.com/loyalty and enrolling in our loyalty program to earn points on rentals that you can use toward future trips. Your support means a lot to us.
Omar was outstanding come look for him
May 24, 2026
Unprompted review
Reply from Drivo Rent A Car
Thank you for the amazing review! If you’re not a DRIVO member already, I recommend signing up for free at https://drivo.com/loyalty and enrolling in our loyalty program to earn points on rentals that you can use toward future trips. Your support means a lot to us.
The service on pickup was topnotch
The service on pickup was topnotch. The accommodation for the vehicle upgrade was so unexpected and appreciated from
Amir and Joe. The drive was smooth and comfortable. I would use Drivo again.
May 18, 2026
Unprompted review
Reply from Drivo Rent A Car
Thank you for the amazing review! If you’re not a DRIVO member already, I recommend signing up for free at https://drivo.com/loyalty and enrolling in our loyalty program to earn points on rentals that you can use toward future trips. Your support means a lot to us.
Reply from Drivo Rent A Car
Thank you for the amazing review! If you’re not a DRIVO member already, I recommend signing up for free at https://drivo.com/loyalty and enrolling in our loyalty program to earn points on rentals that you can use toward future trips. Your support means a lot to us.
Advertisement
Reply from Drivo Rent A Car
Dear Customer, thank you for taking the time to leave a review. I am glad to know that your car rental experience with DRIVO was excellent. If you are not a DRIVO member yet, I recommend signing up for free at https://drivo.com/loyalty to earn points on rentals that you can use toward future trips. Will be happy to see you in DRIVO again!
I had reservation with this company in…
I had reservation with this company in February and it is now May and I have not received my deposit back. I've been in contact with Steve for months about this matter and he told me there was an issue with the deposit being refunded back to my debit card. He proceeds to say they will have to mail a check. I stated I moved and gave him my current address, he reassured me that he got the correct information to management to mail the check. Weeks go by and still no check. So I reach back out, he then says it was sent to my old address and go collect my check! POOR CUSTOMER SERVICE to tell a client to go collect a check that was sent to the wrong address after saying he would send it to the correct address. I have the whole email thread to prove our interaction as well. I will NEVER use this company again and wouldn't recommend anyone to either.
May 5, 2026
Unprompted review
Reply from Drivo Rent A Car
We’re truly sorry to hear about your experience and want to sincerely apologize for the inconvenience you encountered. This is never the level of service we strive to provide, and we completely understand how frustrating this must have been for you. We’ll be checking with the location to review exactly what happened and will get back to you as soon as possible with an update. Thank you for bringing this to our attention — your feedback helps us improve and provide a better experience moving forward.
Prices great
Prices great! Car had 95 miles so brand new. Bring your car insurance paperwork to prove you are covered (that’s why not a 5 star). Boukare was my driver back to airport. Pleasant and helpful.
May 5, 2026
Unprompted review
Reply from Drivo Rent A Car
Thank you for sharing your feedback! We’re glad to hear you enjoyed the new vehicle and appreciated Boukare’s friendly service. We appreciate the note about insurance documentation—it’s helpful for future renters. If you’re not a Drivo member already, I recommend signing up for free at https://drivo.com/loyalty to earn points on rentals that you can use toward future trips.
10/10 exprience with Drivo thank you…
10/10 exprience with Drivo thank you guys
May 1, 2026
Unprompted review
Reply from Drivo Rent A Car
Dear Customer, thank you for taking the time to leave a review. I am glad to know that your car rental experience with DRIVO was excellent. If you are not a DRIVO member yet, I recommend signing up for free at https://drivo.com/loyalty to earn points on rentals that you can use toward future trips. Will be happy to see you in DRIVO again!
Advertisement
Stay away, deceptive and poor experience
I rented a vehicle through Expedia, it was low cost through Ace rent a car and somehow I ended up with Drivo. The vehicle was dirty and smelled like smoke, definetly not what normal rental car companies provide. They service was poor and the ended up not releasing my $200 deposit for weeks (for no reason). Also their tolls charges were shady as they charge the highest toll possible, even when the off-peak tolls applied. The staff is was also well below industry norm in terms of professionalism. I will avoid both Ace and Drivo in the future.
April 14, 2026
Unprompted review
Reply from Drivo Rent A Car
We’re sorry for any inconvenience you experienced while renting with us. Your feedback is important, and we would like to learn more about the issue so we can assist you. Please contact us directly at your convenience, and we’ll be happy to help resolve the matter.
I rented a car from Fez Airport in…
I rented a car from Fez Airport in Morocco for seven days. When I arrived, I was told that my credit card could not be accepted because my first name was not printed on it. I am from the Netherlands, where credit cards often do not include a first name.
The staff then told me I had to pay an additional €70 in cash, which I found unreasonable and unfair. I refused to pay this extra fee, as there was no way for me to know about this requirement in advance. The website only states that the cardholder’s name must be on the credit card, which was the case, it does not specify that both first and last names must be included.
I tried to resolve the situation, but in the end, they insisted that I could only take the car if I left a cash deposit and paid the additional €70 in cash. I found this unacceptable. They advised me to cancel the booking if I did not agree, so I canceled and rented a car from another company at the airport instead.
I will not use this service again.
April 24, 2026
Unprompted review
Reply from Drivo Rent A Car
Thank you for taking the time to share your experience. We’re sorry to hear about the situation you encountered, but we believe there may have been some confusion — Drivo Rent a Car operates exclusively in New Jersey and New York and does not have any branches or partners in Morocco. It sounds like you may have rented from a different company with a similar name. We recommend reaching out directly to the rental provider listed on your confirmation for the further assistance.
Horrible company
Horrible company. Waited hours for our car. Lied to us. Scammed us out of money. Told us it was a deposit we would get back. Also said we had to get insurance through their company and charged an insane amount. Do not trust them.
November 5, 2025
Unprompted review
Reply from Drivo Rent A Car
We’re very sorry to hear about your experience and understand your frustration. This is not the standard of service we strive to provide. We’d like to review what happened and make things right. Please reach out to our customer service team directly at customercare@drivo.com with your rental details so we can investigate the charges and address your concerns.
needed something small + cheap for a…
needed something small + cheap for a week in queens. got a chevy spark. perfect lolparking in manhattan was way easier than i thought. gas cost basically nothing. pickup was quick. guys at the counter were chill.lowkey felt like my tiny office on wheels for the week. ran everywhere. no issues after return.would def rent again.
April 7, 2026
Unprompted review
Reply from Drivo Rent A Car
Thanks for the awesome review! We’re happy the Chevy Spark was a perfect fit and made getting around the city easy and affordable. Great to hear everything went smoothly from pickup to return. We appreciate your kind words and look forward to seeing you again on your next trip! If you’re not a Drivo member already, I recommend signing up for free at https://drivo.com/loyalty to earn points on rentals that you can use toward future trips.
Advertisement
I was in New York for a series of…
I was in New York for a series of meetings and rented the Mercedes-Benz S580 4Matic. After frequent international flights, comfort and reliability are not luxuries - they are requirements. The vehicle met that standard.The cabin was exceptionally quiet, the ride smooth, and the seating genuinely comfortable for extended drives between Manhattan and New Jersey. It presents well without being ostentatious, which is important in business settings.Check-in was efficient and professional. The representative reviewed the agreement clearly, answered questions directly, and there were no surprises in pricing. The vehicle was prepared and ready at the agreed time.Return was equally straightforward. Billing matched the original quote and the deposit release was processed without issue.A refined, well-managed experience. I will use this service again for future visits.
April 6, 2026
Unprompted review
Reply from Drivo Rent A Car
Thank you for sharing such a thoughtful review. We’re delighted to hear that the S580 met your expectations for comfort and reliability during your business trip, and that our team provided clear, professional service from start to finish. It’s great to know the experience was seamless from check-in to return. We look forward to welcoming you back on your next visit. If you’re not an Drivo member already, I recommend signing up for free at https://drivo.com/loyalty to earn points on rentals that you can use toward future trips.
Drivo Dumbo is a surprisingly good…
Drivo Dumbo is a surprisingly good rental car agency. The agents are super friendly and actually very helpful. I find them to be very honest every time I rent a car and overall it’s just in a great location with a pleasant group of people.
April 12, 2026
Unprompted review
Reply from Drivo Rent A Car
Thank you for leaving a review for our Dumbo location. I'm glad to see your positive feedback on your experience with Drivo, and I will be more than happy to see you again at any of our locations. If you’re not a Drivo member already, I recommend signing up for free at https://drivo.com/loyalty to earn points on rentals that you can use toward future trips.
I have filed complaints with the BBB…
I have filed complaints with the BBB and NY Attorney General.
I experienced excessive delays (2½-hour shuttle wait and 45–60 minutes at the facility). Three days into the rental, the vehicle had a flat tire. I was told I was responsible for roadside assistance and paid $96, only to discover the vehicle had no spare tire. I then paid $15 to repair the tire. I also received a parking ticket because the car could not be moved. I am requesting reimbursement and compensation due to unsafe vehicle conditions and lack of support.
Resolution Requested:
Reimbursement of $111, coverage of parking ticket, and compensation for delays and poor service.
This rental vehicle was unsafe due to the absence of a spare tire.
March 28, 2026
Unprompted review
Reply from Drivo Rent A Car
We’re very sorry to hear about the difficulties you experienced and the inconvenience caused during your rental. This is not the level of service or safety standard we aim to provide. Your concerns regarding delays, the flat tire, and lack of a spare tire are serious, and we appreciate the opportunity to review them.
Please contact our customer service team directly at customercare@drivo.com with your rental agreement number. We’ll investigate the situation in detail and work toward a fair resolution, including any applicable reimbursements.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.