dronegear.co.za Reviews 15

Staff member very efficient and knowledgable, thank you for the good service.

Was supposed to get my drone 2 days ago.

But they either didn't order enough or they just gave mine away to someone who didn't order a drone in time.

Either way, these guys have my money and are still refusing to refund me.

I paid for my drone more than 2 months ago and still haven't received a single call or email from them that isn't an automated response.

I seriously regret ever trying to buy a drone from this company.

Whoever orders the drones at your company sucks, I can buy this drone in Cape Town right now, but you won't give me my money back.

Also how were you going to send my drone? Never asked for my address, even once.

Very Well Packaged and item work and I'm a happy customer

Kind,helpful staff that were knowledgeable about the products being sold.

User friendly website,super fast delivery, excellent communication regarding my order

I orderd a few thing from them,that was basically delivered over night,and i can only say well done to you service and helpfullness. Will for sure do business with you guys again,rather than tis lot down here in Jo'burg. Blessings to you all

If I could give a zero I would. So all started very good and I was quite impressed with the effort Drone Gear was willing to do.

I wanted to order something from them for my Air 2S and specifically asked whether they do overnight shipping, as I would only be at the delivery address for another day. They said they will ask their courier partners and let me know. 5 minutes later they informed me it is indeed possible and I need to place my order and they will sort me out. Happy as one could be and very excited!

After keeping an eye on the tracking info I was very disappointed to see that the scheduled delivery was only 5 days after the order was placed! I decided to phone the courier company as to why this is the case. They informed me that they do not offer overnight shipping to my location (only 2 day if the parcel was handed to them in time), do not delivery over weekends or on public holidays and that they did inform Drone Gear of this before hand and when the courier picked up the parcel. Needless to say this made me livid. Not necessarily the fact that I will not get the required gear but rather that they blatantly lied to me to get a quick buck and completely wasted my time, I could've tried another company that could've made a plan for me. Despite this I continued to be nice with the staff and asked for a refund.

Now the refund. They firstly informed me that this will not be an issue and they will give me a full refund. Just for them to tell me afterwards that they can only give me a refund when the parcel is back in their care. Now in normal circumstances I can understand this policy, but surely someone with some common sense would realise that this policy is for sure as hell not applicable in this case. They made the error with regard to the shipping, and admitted as much. So even after all this the inconvenience is still on me. Now I need to either dig into my holiday fund to search for gear at another place, or wait for them and their courier partner to get the parcel back to them, which will be to late. The sales person did ask the "manager and boss" and they opted to stand behind their company policy.

So now the wait for my refund. I only expect it to come in early next year, with all the holidays coming up.

I would not recommend Drone Gear at all, it is quite obvious that they are after your money with zero business etiquette or common sense. There are numerous other businesses out there that would see past the senseless "policy" and simply do the right thing. Think twice before you spend your well earned money here!

From start to finish it was a breeze. Very efficient staff and super cool to deal with. I new at every stage where my delivery was.

I engaged with Jacques in relation to spare parts for a DJI Mavic Air 1, I found him to be both interested, responsive and willing to help despite the small commercial value of my requirement.

I ended purchasing a DJI Mini 2 from Dronegear and received it in short order.

All of this is in start contrast to other specialiist Drone sales outlets I contacted prior to making contact with Jacques. These companies, local to me for the most part , 4/5 could not be bothered to even reply to mail.

I will do business with Jacques again without hesitation.

The service was fantastic. I made an order today and the following day I received the order. The item came from Durban and I am based in Pretoria. I was so impressed.

I have found DroneGear to offer the best service from all the other Drone suppliers that I have done business with. They will go out of their way to help one.

I will definitely recommend DroneGear to anyone who needs help with their Drone requirements.