London Gatwick Airport (LGW) Reviews 32

Left short stay car park and due to poor lighting and poor signage did a loop through the south terminal drop off zone. Didn’t stop, why would I ? , having just left the short stay car park. Paid the £10 fine ( it’s not a fee, since I never stopped) because no guarantee that waiting for a fine and appealing would succeed. In this day and age the technology should differentiate between those stopping and those making an error. They should use some of the ill gotten gains to put up decent signs and lighting. Leaves a bad taste in my mouth and likelihood to advise people to use other locations.

Disgusting rip off!!!
after paying the £10 fee online j was somehow signed up to a complete savings buying group charging me £18 /month. When I enquired where this buying group had got my card details it was from the gatwick drop off charge payment. This is something I would never have wittingly signed up to. beware of these rip off merchants.

Thieves and vagabonds

What a scam charging someone to pick up family to the tune of £10 for 47 seconds......what is this charge for and yet another way to screw more money out of people

absolute shocking £10 for 2 minutes drop off .

Gatwick Drop Off Zone SCAM
Awful signage directs you from the long stay carpark into a road that ends in the drop off zone, and results in a £60 charge because you do not know that as you were not dropping someone off you will still be charged. In the zone for about 46 seconds - clearly not driopping ooff - but the robbing bastards charge anyway.

Scammers.
Tried to pay same day but their webpage was not working. Sent an email to which I got an automated reply. Went again the following day and paid with no problem.
Some time later I received a letter saying that I could pay a reduced fine of £15 for not paying on the day!
I replied to say that I had tried to pay but the problem was their webpage and that I was prepared to pay the £6 charge. They ignored that and today I have received a letter from a debt recovery company who have said that if I don't pay the now £170 They will take me to court and I will probably receive a CCJ.
This company is run by a group of criminals who are getting money by extortion.

Charged £7 for the privilege of 4 mins. Highway robbery, theft springs to mind

Awful airport, you are most likely to miss your flight if you are changing at this airport as you have to pick up your luggage and check it in again. Staff was ignorant too when I was lost in rush and trying to find departure gates.

Another disgruntled drop off customer... Brought in under the auspices of covid to shore up finances... now just a money flogging exercise. these types of things should be made illegal.

from now on, I will go out of my way to avoid using the drop off zones.

drop off £7 !!! this is a extreme charge for the service which is given. by the way can u explain what service is given at drop off ? flight ticket is 30 pound (sometimes) to Europe, 7 pounds just drop off. wow !!
ok, may be today we are struggling to pay but we are paying. there will be a day soon ,noone will pay.

Registered with the website before drop off along with the vehicle details just before dropping off. Despite this they failed to charge my car using autopay and there is no option to pay manually yourself.
Next thing I know 4 weeks later I get a demand for a £100 fine. This feels like a scam and would put me off using gatwick again.

Drop at the hotel.
Just like everything in this third world country it's all about making as much money from honest people as possible.

Googled pay drop off fee. The first site that came up was gatwickdropoffcharge co uk. It is NOT THE OFFICIAL SITE for paying the drop off fee and will charge you £10 instead of £6. I was rushed, stressed, scared of forgetting to pay and getting slapped with a £100 fine, so I just paid it. £10 for a few minutes spent at the drop off is a disgusting vile rip-off!

I recently received a £100 fine from NCP for using the Gatwick Airport South Terminal Drop-Off Zone without paying online. This was my first time visiting the airport, and I had no idea about their online payment system. There were no clear signs or payment instructions that I could easily see, and I only found out about this system when I received the fine weeks later.

I appealed, explaining that this was an honest mistake due to a lack of visible information, but NCP rejected my appeal without real consideration. They claim there is “adequate signage,” but if that were true, so many people wouldn’t be caught off guard like this. Instead of providing a fair resolution, they just extended the discounted fine deadline—still forcing me to pay for a charge I never knew about.

This feels like a deliberate money-making scheme rather than a fair parking policy. There should be clearer signs at entry points and exits, with clear instructions on how to pay, especially for first-time visitors.

Extremely disappointed with how they operate, and I would not recommend using NCP parking at Gatwick or anywhere else. Be extra cautious if you do!

An absolute scam. This is a cheap money grabbing exercise one would normally associate with a third world country. The sooner such scams are made illegal the better!!

I have been completely bullied and bludgeoned into submission by NCP. This massive company has exploited me by what basically amounts to extorsion. I didn't believe that this could really happen and a company could bulldoze someone into demanding money for nothing.. there seems to be no law to whom they have to answer to.
My friend dropped us off at Gatwick North Terminal on 14th Jan 2025. His vehicle was registered with autopay on MY account. He had dropped us off at least 4 times previously without a problem. Then a few days later he was issued with a PCN demanding £60.!
I did not want HIM to have to deal with this obviously, so I appealed stating that the vehicle WAS registered AND the payment method was also Valid. I got a response to say that the appeal was unsuccessful as there was NO payment method in place. I have checked several times on our account and the payment method is totally clear. There was my credit card AND all details up to date visible on my account!
I am so angry at this but I have little energy left to take this any further, especially as they threaten a further £40 on top of the existing £60 that must be payed if a further , higher appeal is unsuccessful. Also: this is NOT my car.it is my friends vehicle and I can't allow him to receive any threats about this as I was responsible for his car being registered and he did me a favor by dropping us off. I am so angry at NCP. Please, please do not use any service provided by these people as they are only interested in making as much money as possible. They do not give any appeal proper attention. They were wrong here and I have no fight left to get justice. Go on NCP you keep going like this and I hope to God you get what you deserve in the end. Criminals!!

larry from customer service was great on helping me with my query. very professional and well spoken.

scummers like everything in UK they squeeze everything out of you. i travel 8 times a year. i go to greece mainly no charges to drop anyone but here in the land of scummers they charge 6£ even if a car passes through without dropping off. this sunday the 24th we came back my ex picked us up i went to pay the charge and she was charged twice one for 20 seconds for just passing through and the second time when we arrived and she picked us up., this should be investigated as a scum and a fraud by the right channels and they should be all over media for charging people to just pass through. there is no point doing anything as they wont listen and keep doing it thats why everyone is leaving this country.

Tried to log in to pay for drop off charges and was set round in circles. Registered, or so I thought but not. Contacted Customer Care for help but now passed the 24hr time so they say that cant help. Now in contact with Gatwick to register a complaint. Feels like entrapment. IT failures being charged as PCN's.