Drowsy Sleep Co Reviews 183

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their luxurious quality and how comfortable they are to wear. Many people report significant improvements in their sleep quality and find the products to be essential for their nightly routine. The user experience is frequently described as positive, with consumers appreciating the ease of use and the overall effectiveness of the items. However, some customers have expressed dissatisfaction with their orders and the delivery service. A few people reported issues with incomplete or incorrect orders, and some experienced delays in receiving their items. There were also mentions of concerns regarding delivery charges and perceived misleading discounts.

What people talk about most

Product

Reviewers express high satisfaction with the product, particularly the sleep masks. Many customers describe... See more

Quality

Consumers find quality to be positive, with many praising the luxurious silk, comfortable fit, and effective... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express frustration with unfulfilled or... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers praise quick shipping and... See more

User experience

People report positive experiences with the user experience. Many customers praise the comfort and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered the mask in black. Arrived super quick and in a beautiful box. Exactly as described, padded and feels very luxurious and provides complete blackout. The only negative thing I have to say,... See more

Rated 5 out of 5 stars

I've purchased multiple sleep masks from Drowsy for myself and family members. Everyone loves them and now can't sleep without them or with anything else. They are so comfortable and block out so much... See more

Rated 5 out of 5 stars

Have purchased two Drowsy Sleep Masks and wouldn't use any other brand. The silk is luxurious. The mask is the perfect size, so comfortable you wouldn't know you are wearing it. I have just ordered... See more

Rated 5 out of 5 stars

I was gifted this by my husband, I hadn’t heard of them before and now I cannot recommend it enough! In the 4 weeks I’ve been using my eye mask, I’ve noticed an in incredible change in my skin, especi... See more


Company details

  1. Home & Garden

About Drowsy Sleep Co

Written by the company

We're obsessed with sleep because we've experienced firsthand what happens when you don't get enough of it.

We prioritise quality to create unmatched sleep products that make a real difference to our own rest, which is why we’re proud to share them with the world.

Since its launch, our flagship product, the award-winning Drowsy Sleep Mask, has earned praise from beauty editors and become a go-to for those seeking restorative rest.

Our mission is to make bedtime an irresistibly luxurious experience, helping you melt away the day's tensions and embrace the sleep you deserve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

183 reviews

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Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

I purchased the Drowsysleepco Sleep…

I purchased the Drowsysleepco Sleep Mask (midnight blue). The mask initially included a carry pouch but that changed last year according to Drowsy, but the price remains $79 prior to tax, and shipping cost. Overpriced yes! Moreover, customer service did not respond to any inquiries. Later I tried to purchase the carry pouch separately another $28 along with the overpriced shipping requirement. Nothing special about this mask in my opinion. I do like that my eyes are well covered but I do not like that it snags my hair with each use. I was under the impression the mask still came with the pouch (removed in 2023). Maybe then it'd be worth what Drowsy charges!

Update: July 10, 2024. Per request I did email Drowsy again, and Olly offered me a carrying pouch for my Drowsy sleep mask free of charge. He was very nice throughout our correspondence, and I truly appreciate the gift. I left off one star because of my initial experience but I'm very grateful for the resolve. Thank you Olly of Drowsy Sleep.

May 31, 2024
Unprompted review
Drowsy Sleep Co logo

Reply from Drowsy Sleep Co

Hi Abbi, Thanks for getting in touch. For some reason we have not received any emails from you. Could you please get in touch again at support@drowsysleepco.com and we will do our best to help you.

Rated 5 out of 5 stars

Wowzers what a find

Wow!
My husband wasn’t a great sleeper. He used my drowsy mask and was hooked! So he had to have his own! So have bought again. And bought on e for a friend too!

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Drowsy masks are the best and a…

Drowsy masks are the best and a complete game changer for travelling. They are so comfortable as they are adjustable and come in gorgeous colours! Just buy one - you will never use another sleep mask again!

June 8, 2024
Unprompted review
Rated 5 out of 5 stars

Best mask ever

Best mask ever. Blocks all light and feels so good. I Use it on planes and for meditation and can't imagine being without one

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Well done Drowsy you sent me to sleep

Could not be without my Drowsy sleep masks now or the sleep spray. Have tried many brands of both and Drowsy is far superior. Super soft, super comfortable and the sleep spray is super effective. Have just ordered the new style too with the lash protection padding. Well done Drowsy 👏🏻❤️

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love my sleep mask

Absolutely love my sleep mask, it is true that when you put it on you feel an immediate calm and comfort and it does help to get me off to sleep and more importantly , stay asleep even when the sun is rising.
Unfortunately I left mine at a holiday let and it wasn’t returned to me and so I’m buying another one as I now cannot be without it.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

I love the Drowsy eyemasks

I love the Drowsy eyemasks! Every member of my family now own one inc husband and dad, all my friends now have one too as they are the perfect present. I can not recommend these eye masks enough.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Love the sleep mask

Love the sleep mask! The travel bag with the pocket it useful for carrying the amazing pillow spray! I have just ordered a second set!

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

A lifesaver!

Nothing works to help me sleep like the Drowsy pillow spray. I have been using it every night for about two years and it still works. It’s such a beautiful scent that lasts long enough to help me get to sleep. I love it so much I now take a bottle when I go on holiday too. I also have a sleep mask which I use regularly. I have bought both as gifts for friends and family and always get positive feedback.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

A beautiful sleep mask

A beautiful sleep mask — very soft and does not dig into my ears like elastic bands do. Also completely blocks out the light so I’m sleeping much better! Could not recommend it enough!:)

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

This is the best ever sleep SOS spray…

This is the best ever sleep SOS spray ever and the smell is fantastic. I had difficulties with sleep but this spray solved that. My sleep is not only fantastic but I am refreshed and full of energy for the next day.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

I've used eye masks to sleep for years

I've used eye masks to sleep for years, I buy Drowsy now only and buy as gifts to people. They are the ONLY sleep masks you should buy. Simple as that. Nothing matches or comes close. I was so happy when I finally found these I can get to sleep!!!

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality

These are amazing. My husband left his on a plane accidentally a week after buying them but we’re going to buy another one because they are worth it. They actually stay on your face the whole night, and are so gentle on your skin!

January 14, 2024
Unprompted review

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