Droylsden Glass Limited Reviews 

Reply from Droylsden Glass Limited

Aug 4, 2026

Thank you for your fantastic review, Mark.

We're delighted to hear how pleased you have been with Dan's approach. Taking the time to understand a customer's requirements, explore different options and find the right solution for their budget is a key part of what we believe good customer service should be.

It's great to know that the information provided was clear and easy to understand, and that the sample materials helped bring the project to life. We always aim to give customers the confidence to make informed decisions, without any pressure, so your comments about the relaxed and informative experience are particularly appreciated.

Your new glazed veranda is going to create a stunning addition to your home, providing a stylish, sheltered outdoor living space that can be enjoyed throughout much of the year. We're excited to see the finished result and are delighted that you're looking forward to the project getting underway.

Thank you for choosing Droylsden Glass and for taking the time to share your experience.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Aug 4, 2026

Thank you for your excellent review, Ebrahim.

We're delighted to hear that Wayne was able to resolve the issues for you and that he went above and beyond to ensure everything was put right. Providing great aftercare and customer service is incredibly important to us, so it's wonderful to receive such positive feedback.

Your comment about Wayne being only 12 months into the role makes the feedback even more special. He's a valued member of our service team, and I'm sure he'll be delighted to know that his professionalism, dedication and willingness to go the extra mile have been recognised.

Thank you for taking the time to share your experience. We'll be sure to pass your kind words on to Wayne.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Aug 4, 2026

Thank you for your lovely review, Sarah.

We're delighted to hear that your first visit to Droylsden Glass was such a positive experience. Nigel has a wealth of knowledge and experience, so it's wonderful to know that he was able to help you with your project and provide the guidance you needed.

We believe that taking the time to understand our customers' requirements and offering clear, expert advice is an important part of the service we provide, so your feedback is greatly appreciated.

Thank you for taking the time to share your experience. We hope to be able to assist you further with your home improvement plans in the future.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Nick & Dag,
Thank you for taking the time to leave such a lovely review and for choosing Droylsden Glass for your home improvement project.

We're delighted to hear that Nigel was able to help you find the right solution without any pressure, taking the time to understand exactly what you were looking for and helping you achieve the best combination of Infinity Flush Casement Windows and Rockdoors within your budget. We know how important it is to find products that offer the right balance of style, performance and value, so it's great to hear that you felt well supported throughout the process.

We're also pleased that our 0% finance option helped make your project even more accessible.

Thank you once again for your recommendation. We look forward to guiding you through the next stages of the process and seeing your new windows and doors installed.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Pratiba,
Thank you for taking the time to leave us a review.

We're delighted to hear that Wayne arrived on time, was pleasant and completed the work to your satisfaction. Our service team takes great pride in delivering the same high standards of care and professionalism long after installation, and it's wonderful to know that Wayne provided such a positive experience.

Thank you for choosing Droylsden Glass, and please don't hesitate to get in touch if we can help with anything in the future.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Maria,
Thank you for taking the time to leave us a review.

We're delighted to hear that you received a prompt response from our team and that the problem with your door was resolved quickly. Providing excellent customer service and aftercare is extremely important to us, so it's great to know that your experience reflected this.

Thank you for choosing Droylsden Glass. Should you ever need any further assistance, our team will be happy to help.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Paul and Christine,
Thank you for taking the time to leave such a lovely review.

We're delighted to hear that Wayne once again provided an excellent service. Taking the time to explain the work being carried out is something that can make a real difference to our customers, so we're pleased that you found his approach helpful as well as professional.

We'll be sure to pass on your kind comments to Wayne, who will be delighted to receive them. Thank you for recognising his friendly manner and commitment to delivering a great customer experience.

Thank you for choosing Droylsden Glass, and please don't hesitate to get in touch if we can help you in the future.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Annabelle,
Thank you for taking the time to leave us a review.

We're delighted to hear that Nigel was so helpful and was able to find a door option that met both your requirements and your budget. We understand that choosing a new door is an important investment, so it's great to know that Nigel provided the guidance and support needed to help you make the right choice.

Thank you for your kind comments. We'll be sure to pass your feedback on to Nigel, who will be delighted to receive it.

We appreciate you considering Droylsden Glass and look forward to helping you with the next steps of your project.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Phil,
Thank you for taking the time to leave us such a positive review.

We're delighted to hear that your experience with Droylsden Glass was hassle-free from your initial visit to our showroom, through the ordering process and right up to the installation of your new uPVC sliding patio door.

It's great to know that Paul completed the installation efficiently, leaving everything clean and tidy, and that the work was carried out without any issues. We'll be sure to pass on your kind comments to him.

Thank you for choosing Droylsden Glass for your home in Stockport. We hope you enjoy your new patio door for many years to come, and we're always here if you need any further assistance in the future.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi David,
Thank you for taking the time to leave such a fantastic review.

We're delighted to hear that you received excellent service from your initial enquiry and showroom visit through to the installation of your new Rockdoor. Visiting the showroom is a great way to explore different styles, colours and glazing options, so it's wonderful to know that the whole process was straightforward and enjoyable for you.

We're pleased that you found our quotation competitive and that the discount and 12 months interest-free credit helped make your home improvement project even more accessible.

It's also great to hear that Paul delivered a professional installation. We'll be sure to pass on your kind comments to him and the rest of the team.

Your new Jacobean Rockdoor in Sapphire Blue with Crystal Bevel glass is a beautiful choice, and we hope it enhances your home in Ashton-under-Lyne for many years to come.

Thank you once again for choosing Droylsden Glass and for your recommendation.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Swindells Family,
Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Becky and Darren were able to assist when your key became stuck in the barrel of your Rockdoor. Providing outstanding aftercare is just as important to us as the initial installation, so it's fantastic to know that the team went above and beyond to help and that Darren was able to remove the key before it snapped.

We'll be sure to pass your kind comments on to both Becky and Darren, who will be delighted to receive your feedback. Taking ownership of a customer's problem and resolving it quickly is something we pride ourselves on, so it's especially rewarding to hear that you felt genuinely cared for and supported.

Thank you for following Darren's advice and arranging a replacement barrel, and thank you for your trust in Droylsden Glass.

It means a great deal to us that you would recommend us to your family and friends. We truly appreciate your support.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Karen,
Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that you were happy with your experience with Droylsden Glass. It's wonderful to know that our installer was friendly, professional and able to replace your glazing quickly and efficiently. We're also pleased that he was able to tighten the handle for you while on site, as it's often the little extra touches that can make a real difference.

Leaving everything clean and tidy is something we take great pride in, so it's fantastic to hear that this was reflected in your experience.

Thank you once again for choosing Droylsden Glass. We really appreciate your feedback and look forward to helping you again in the future should you ever need us.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Charlotte,
Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that Mel provided a friendly and knowledgeable experience while discussing the various window and door options for your home. Every property is different, so taking the time to understand each area and explain the most suitable solutions is an important part of helping our customers make informed decisions.

It's great to know that receiving your quotation during the appointment was helpful, and that the information leaflets gave you a useful reference to review afterwards. We understand that choosing new windows and doors is a significant investment, so we always aim to make the process as clear and straightforward as possible.

We'll be sure to pass your kind comments on to Mel, who will be delighted to receive your feedback.

Thank you for considering Droylsden Glass, and we hope to be of assistance as your project progresses.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 14, 2026

Dear KC,

Thank you for taking the time to leave your feedback. We're sorry to hear that your consultation wasn't the experience you were hoping for.

Our consultations are intentionally detailed because we provide a premium product and, as the saying goes, the devil is in the details. We ask homeowners to remain with us throughout the consultation so that important design and specification choices can be discussed as we go. Details such as transom heights, mullion widths, internal window boards, glazing options, security upgrades, and smart home features like Kubu all need to be agreed before we prepare a quotation. We believe this is the best way to ensure every customer receives the right products and designs for their home rather than a one-size-fits-all solution.

We're also sorry that you felt the consultation was a "hard sell". Introducing ourselves and taking the time to understand what a customer wants and needs forms part of the full service we provide. The vast majority of customers who choose Droylsden Glass appreciate this level of detail and leave us a 5-star review, which is what attracted you to us in the first place.

It's worth clarifying that our consultant leaving after presenting the quotation is, in fact, the opposite of a hard-sell approach. We don't believe in using pressure tactics to secure an order. If you had further questions, we would, of course, have expected our consultant to stay and answer them, but once a quotation has been presented and a customer indicates they do not wish to proceed, our consultants are trained to leave courteously and respect that decision.

Regarding finance, we'd also like to clarify that we do offer genuine 0% finance promotions. However, we do not have a standard 4.9% finance product, so there may have been some confusion with another company's quotation.

Finally, whilst you mention receiving quotations more than £15,000 lower for the "exact same design", at the premium end of the market it isn't unusual for lower-priced alternatives to be available. However, we are very confident that you will not find the same product specification, installation standards, and aftercare at a lower price from a company with an established showroom and a long trading history. Our Price Match Promise applies to genuine like-for-like quotations from companies that have traded continuously for at least 15 years and operate a showroom. Droylsden Glass is now proudly in its 44th year of continuous trading, and we believe our reputation has been built on delivering exceptional quality and value rather than simply being the cheapest.

As a premium installer, we will never compromise on specification simply to win work on price.

We're naturally disappointed that we weren't the right company for your project, but we do genuinely appreciate your feedback and wish you every success with your home improvements.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Katherine,
Thank you for taking the time to leave us a review.

We're delighted to hear that when your doors required adjustment, our team was easy to contact and able to resolve everything quickly and without any fuss. Providing reliable aftercare and support long after installation is something we take great pride in, so it's wonderful to know that your experience reflected this.

We'll be sure to pass your kind comments on to Wayne, who will be delighted to hear that his helpful approach and efficient service made such a positive impression.

Thank you for choosing Droylsden Glass. We really appreciate your feedback and are always here should you need any assistance in the future.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Sandra,
Thank you for taking the time to leave us a review.

We're delighted to hear that Mel made such a positive impression and that you found her knowledgeable, thorough and personable. Providing clear advice and taking the time to understand our customers' requirements is an important part of the service we strive to deliver.

We'll be sure to pass your kind comments on to Mel, who will be delighted to receive your feedback.

Thank you for considering Droylsden Glass.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Clare,
Thank you for taking the time to leave such a wonderful review.

We're delighted to hear that Wayne was able to resolve the issues with your French doors and restore your confidence in using them again. It's especially pleasing to know that you found him friendly, approachable and happy to explain everything along the way, even if you did keep him chatting!

Providing excellent after-sales service is something we take great pride in, so it's fantastic to hear that the support you received was prompt, professional and left you feeling completely reassured.

We'll be sure to pass your kind comments on to Wayne, who will be delighted to receive your feedback.

Thank you for choosing Droylsden Glass and for your recommendation. It means a great deal to the whole team.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Joanne,
Thank you for taking the time to leave us a review.

We're delighted to hear that Wayne provided such a positive experience. Friendly, polite and efficient service is exactly what we strive to deliver, so it's wonderful to know that his visit met your expectations.

We'll be sure to pass your kind comments on to Wayne, who will be delighted to receive your feedback.

Thank you for choosing Droylsden Glass, and please don't hesitate to get in touch if we can be of any assistance in the future.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Jacob,
Thank you for taking the time to leave us such a positive review.

We're delighted to hear that Nigel was able to help you achieve what you wanted while finding a door solution that suited both your requirements and your budget. Providing knowledgeable advice and taking the time to understand our customers' needs is an important part of the service we strive to deliver, so it's wonderful to know that your experience reflected this.

We'll be sure to pass your kind comments on to Nigel, who will be delighted to receive your feedback.

Thank you for considering Droylsden Glass and for your recommendation. We look forward to assisting you with the next stages of your project.

Kind regards,
The Droylsden Glass Team

Reply from Droylsden Glass Limited

Jul 19, 2026

Hi Nicola,
Thank you for taking the time to leave us a review.

We're delighted to hear that you were very happy with the installation carried out by Carl, Mike and Garry. Delivering a professional installation experience, along with a high standard of workmanship, is something we take great pride in, so it's wonderful to know the team met your expectations.

We'll be sure to pass your kind comments on to the three lads who will be delighted to receive your feedback.

Thank you for choosing Droylsden Glass for your home in Stockport. We hope you enjoy your new composite doors and windows for many years to come.

Kind regards,
The Droylsden Glass Team