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Droylsden Glass Limited Reviews 

1,607
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 476 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, professional staff for delivering exceptional service, working efficiently, and always leaving homes completely clean and spotless. Consumers are also extremely happy with the high-quality windows and doors, highlighting the knowledgeable design consultants who provide comprehensive and helpful guidance. However, some customers also noted minor initial hiccups or occasional mix-ups regarding products and schedules that were promptly sorted out by the team. People truly appreciate the reliable after-sales support and friendly communication whenever quick adjustments or repairs are needed for their home installations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently polite,... See more

Service

Customers consistently note positive experiences with service, highlighting efficient installations and... See more

Product

People report positive experiences with product, expressing high satisfaction and delight with their new... See more

Customer service

Reviewers highlight positive aspects of customer service, emphasizing how staff members answer numerous... See more

Quality

Consumers find quality to be positive and consistently praise the exceptional standard of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The usual professional, courteous and friendly service from all departments at Droylsden Glass. From the first telephone contact through initial sales/ survey visits right through to the installation... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant installation from start to finish. Can't thank these two guys Mike and Jack enough they went above and beyond especially in this extreme heat.They were both friendly professiona... See more

Company replied

Rated 5 out of 5 stars

Mike and Jack replaced my front and back door, and the kitchen window. They’ve done an absolutely fantastic job. They were clean, tidy and respectful and always clear about what they were doing and h... See more

Company replied

Rated 5 out of 5 stars

Just been for our initial discussion with Dan and left feeling so much more confident. There’s so many window company websites that are either absent the info you need or limit what you can choose. Si... See more

Company replied


Company details

  1. Double Glazing Installer
  2. Aluminum Frames Supplier
  3. Conservatory Specialist
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Window Installation Service

About Droylsden Glass Limited

Written by the company

Composite Doors uPVC Windows Origin Windows Origin Doors Glazed Extensions Finance Options An award winning home improvement company. Established in 1982, local home improvement experience in Greater Manchester & beyond. For a FREE No obligation quotation call 0161-292-1122 or fill in an online contact form: https://www.droylsdenglass.co.uk/contact-us We insist on professionalism across every aspect of our work, from customers viewing the products in our showroom to the extreme care we take when performing installation work on people’s homes. We enrolled every single member of our Surveying and Supervisory team in an extensive training program, allowing them to attain NVQlvl2 and NVQlvl3 qualifications, together with the relevant CSCS card authorisation. Ensuring our team is well-trained means our customers receive a service of exceptional quality every time. Our product range has been carefully selected to provide homeowners with plenty of choices, ranging from: uPVC & Aluminium Windows to Composite Doors and glazed extensions such as Orangeries and Conservatories, without sacrificing any of the practical benefits. See our complete list of products below: - uPVC Casement Windows - uPVC Vertical Sliding Sash Windows - uPVC Tilt & Turn Windows - uPVC Timber Effect Residence 9 Windows - uPVC Infinity Flush Sash Windows - uPVC Custom-Shaped Windows - uPVC Replacement Windows - Aluminium Flush Sash Windows - Aluminium Slimline Windows - Aluminium Replacement Windows - Aluminium Custom-Shaped Windows - Double Glazing - Triple Glazing - Secondary Glazing - Acoustic Glass - Kubu Smart Locks - uPVC Front Doors - uPVC French Doors - uPVC Flush Sash Doors - uPVC Patio Doors - Aluminium Entrance Doors - Aluminium Bifold Doors - Aluminium Patio Doors - Premium Composite Doors - Composite Rockdoors - Traditional Conservatories - uPVC Conservatories - Aluminium Conservatories - Contemporary Conservatories - Orangeries - Kyube Garden Rooms - Structural Insulated Panel Extensions - Roof Lanterns - Tiled Roofs - Guardian Tiled Warm Roofs - Supalite Tiled Warm Roofs - Conservatory Roof Replacements - Porches - Bargeboards - Fascias - Guttering - Soffits - Glass Verandas - Garden Pergolas - Canopies - Carports

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,607)

444 reviews in the last 12 months

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Rated 5 out of 5 stars

We recently had our windows fitted by…

We recently had our windows fitted by Droylsden Glass, we were really happy with the quality and service. Especially Leon the fitter, who was amazing, very helpful and did a wonderful job.

April 24, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Anthony,
Thank you very much for taking the time to leave such a kind review and for choosing Droylsden Glass.

We’re delighted to hear how happy you are with the quality of your new windows and the service you received. Your comments about Leon are especially appreciated he takes great pride in his work, and it’s wonderful to know his helpful approach and attention to detail stood out.

The black on white uPVC windows you’ve chosen are an increasingly popular option and offer a smart, modern finish alongside excellent performance. We’re also pleased you benefited from the inclusion of KUBU Smart Security sensors as part of our high‑specification window offering, providing added reassurance in everyday use.

Thank you again for trusting us with your home, including the replacement double glazed units. We really appreciate your recommendation.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Droylsden Glass were fantastic!

Droylsden Glass were fantastic and did a great job of replacing our conservatory roof. All of their staff were so professional and knowledgeable and we are delighted with the result. The quality is faultless and I wouldn’t hesitate to recommend them to anyone.

April 25, 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Hi David,
Thank you very much for taking the time to leave such a positive review and for choosing Droylsden Glass for your conservatory roof replacement.

We’re delighted to hear how pleased you are with the finished result and the service you received from the team. Your comments about their professionalism and knowledge are greatly appreciated and reflect the standards we aim to uphold on every project.

Replacing the original polycarbonate roof with a fully insulated tiled warm roof is a superb upgrade. The black Tapco slate finish creates a smart, modern look, while the improved insulation delivers excellent thermal performance helping the space stay warm in winter and comfortably cooler during the summer months. The inclusion of roof windows also ensures the room remains bright and welcoming throughout the day.

Where required, projects like this are completed in full accordance with Building Regulations, providing reassurance that the work has been carried out correctly, safely and to the appropriate standard.

Thank you again for your recommendation. We’re really pleased we could help transform your conservatory into a space that can be enjoyed all year round.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Service was excellent

Mel was punctual, very knowledgeable and friendly. The process was simple. The price for the quality was very affordable.

April 27, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Ann,
Thank you for sharing your feedback it’s great to hear how positive your experience has been so far. We’re really pleased that Mel was punctual, friendly and able to guide you through the process clearly and simply.

Mel is one of our design consultants, and your comments about her knowledge and approach will mean a lot to her. We also appreciate you highlighting the balance of quality and affordability that’s something we work hard to achieve for every customer.

Thank you again for taking the time to leave a review.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Great service

Great service, really helpful and explained in full.

Talked me through all options, and Droysden Glass had come highly recommended from a relative. Dan was really helpful, and everything was booked and scheduled on time.

Cant wait for the new windows but extremely impressed so far. Thank you 🤩

April 2, 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Hi Hermes,
Thank you for such a fantastic review it’s lovely to read how impressed you’ve been with the service so far. We’re really pleased to hear that everything was clearly explained, all options were talked through, and that the whole process felt helpful and well organised.

Dan is one of our design consultants, and it’s great to know he was able to guide you through the choices and get everything booked and scheduled smoothly. We’re also grateful that you came to us on a relative’s recommendation that kind of trust means a great deal to a local business like ours.

We’re delighted you’re feeling excited about your new windows already and look forward to delivering the same level of quality and care through to installation.

Thank you again,
The Droylsden Glass Team

Rated 5 out of 5 stars

Went above and beyond

Went above and beyond, very friendly especially with the dog

April 27, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Adam,
Thank you for taking the time to leave a review.

We’re really pleased to hear you found the team friendly and that we went above and beyond and it’s always a bonus to be welcomed by a four‑legged friend too!

Thanks again for choosing Droylsden Glass. We really appreciate your feedback.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

No pressure quote

No pressure quote, very informative and efficient. Will probably go with this company....watch this space

April 25, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Paul,
Thank you for taking the time to leave your feedback. We’re really pleased to hear that you found the quote process informative, efficient and, most importantly, no pressure.

Our approach is always to provide clear, honest advice so you can take your time and decide what’s right for your home. If you do choose to explore things further, many customers find a visit to the showroom helpful it allows you to see the aesthetics, finishes, thermal performance and security features up close, and gain added confidence before making a decision. We also have a short video that explains the benefits of a showroom visit if that’s useful: https://www.youtube.com/watch?v=2G9FcAc2K90

Thanks again for considering us!

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Nigel came out to measure up for new…

Nigel came out to measure up for new windows and doors, wasn't trying to put the hard sale on me just gave his advice. Once everything was sorted he left and world m would email me quote 10/10.

April 23, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Paul,
Thank you for leaving such a great review. We’re really pleased to hear that Nigel provided clear advice and a no‑pressure experience while measuring up for your new windows and doors.

Nigel is one of our design consultants, and his focus is always on giving honest guidance so customers can understand their options and make decisions with confidence. We’re glad everything was straightforward on the day and that your quote followed promptly by email.

A 10/10 means a lot to the team thank you for taking the time to share your experience.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Just when you thought customer service…

Just when you thought customer service was a thing of the past Droylsden prove it is still alive and kicking. I had an issue from my own doing talked to Julie in accounts and with John this was solved in minutes. Great attitude and fantastic service. Thank you. Paul

April 23, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Paula,
Thank you so much for taking the time to leave such a kind and thoughtful review.

We’re absolutely delighted to read your comments about the service you received, and especially pleased to see Julie and John mentioned by name. They’ll be thrilled to know that their positive attitude and quick problem‑solving made such a difference great customer service happens at every stage, and it’s fantastic to see that recognised.

Thank you again for your feedback and for choosing Droylsden Glass. It really is appreciated.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

The experience was fantastic

The experience was fantastic, no pushy quotes and great service

April 22, 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Hi Lee,
Thank you for your kind feedback. We’re really pleased to hear that you had a fantastic experience and appreciated the no‑pushy approach alongside the level of service you received.

Our aim is always to make the process straightforward and comfortable, giving clear information so customers can feel confident in their decisions. For many people, visiting the showroom also helps bring everything together by seeing the quality, finishes and options up close.

Thanks again for taking the time to leave a review.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Huge thank you

Thank you for the continued tenacity of the repairs team - it may have only been a small part/fault - but any leak on the front door is major to us and Wayne and the team didn’t give up - found the correct part and fitted this. My doors perfect once more. Thank you.

April 20, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Mrs Fielding,
Thank you very much for taking the time to leave such a thoughtful review.

We understand completely that even a small issue can feel like a major concern especially when it involves a front door so we’re really pleased to hear that Wayne and the team were able to resolve this for you. Your comments about their tenacity are especially appreciated; ensuring everything is put right and working as it should is a vital part of the service we offer.

Wayne will be delighted to know his persistence made such a difference, and feedback like yours reflects the commitment of our wider customer service and aftercare team who support our customers throughout the warranty period.

Thank you again for your kind words and for trusting Droylsden Glass. We’re very pleased to hear your door is now perfect once more.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Wayne was Excellent

Wayne came to our house twice over the last few months to repair two unrelated jobs. Wayne was very good he was very efficient and knowledgeable. You would not have known he had been he was very quick, very polite and professional a credit to the company.

April 17, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Eddie,
Thank you very much for taking the time to leave such a positive review.

We’re really pleased to hear about your experience with Wayne and that both issues were dealt with efficiently and professionally. Your comments about his knowledge, politeness and attention to detail are greatly appreciated he’ll be delighted to know his work made such a strong impression.

Ensuring remedial and warranty work is resolved promptly and with minimal disruption is a key part of what our customer service team strives to deliver, so it’s fantastic to hear everything was handled so smoothly.

Thank you again for your kind words and for choosing Droylsden Glass.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Very thorough and product explained in…

Very thorough and product explained in great detail detail. Quote produced immediately too! Very impressive

April 16, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Monty,
Thank you for your great feedback. We’re really pleased to hear that everything was explained thoroughly and that you were impressed with how quickly the quote was produced.

Clear information and efficiency are both key parts of the service we aim to provide, so it’s lovely to know that came across. Many customers also find that seeing products up close in the showroom helps bring that level of detail to life when comparing options.

Thanks again for taking the time to leave a review.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Great experience

Very timely comeback. Explained everything well, very friendly and helpful. Was quick and didn’t bog with information either.

April 15, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Rachael,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that the response was timely, everything was explained clearly, and that the experience felt friendly and helpful without being overwhelming.

Our aim is always to strike that balance giving clear, useful information without bogging people down. If you do decide to look a little further, many customers find a visit to the showroom helpful for seeing the products, finishes and options in person. We also have a short video that explains the benefits of a showroom visit if that’s useful at any stage: https://www.youtube.com/watch?v=2G9FcAc2K90

Thanks again for your kind feedback.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Great Service

Prompt arrival at appointment time. Eugene was very friendly and professional. Measured the windows and gave a quote at the appointment which was very helpful leaving us then with time to think and visit the showroom to view the products. Not had the windows fitted yet but based on this experience I can imagine it will be a similar level of great service.

April 15, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Michelle,
Thank you for taking the time to leave such a detailed and thoughtful review. We’re really pleased to hear that Eugene arrived promptly, was friendly and professional, and that you found it helpful to receive your quote during the appointment.

Eugene is one of our design consultants, and his aim is always to make the process clear and straightforward, while giving customers the space and time to consider their options properly. It’s great to hear that being able to visit the showroom afterwards has been useful for viewing the products and finishes in person.

We’re delighted that your experience so far has given you confidence moving forward, and we look forward to delivering the same level of care and service through to installation.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Wyan was a very helpful work man

Wyan was a very helpful work man. And solved the problem.

April 15, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Christina,
Thank you for taking the time to leave a review.

We’re really pleased to hear that Wayne was helpful and able to resolve the issue for you. Your feedback is much appreciated and reflects the care our customer service team takes to ensure any problems are dealt with promptly and professionally.

Thank you again for choosing Droylsden Glass.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Problem efficiently dealt with

Problem efficiently dealt with. Pleasantly
done by Wayne.

April 15, 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Hi Roger,
Thank you for taking the time to leave a review.

We’re pleased to hear that the issue was dealt with efficiently and that Wayne provided a pleasant and professional service. Your feedback is greatly appreciated and reflects the commitment of our customer service team to resolving matters promptly.

Thank you again for choosing Droylsden Glass.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Amazing staff. Great experience

Straightaway got on with Mel, who was really friendly, knowledgeable and listened to what I wanted (even if I didn’t know that myself). She went out of her way throughout the process too. Would highly recommend Droylsden Glass to anyone

April 13, 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Hi Daniel,
Thank you for such a fantastic review. We’re really pleased to hear that you got on so well with Mel and that she was friendly, knowledgeable and took the time to really listen even helping to shape ideas along the way.

Mel is one of our design consultants, and she takes great pride in going the extra mile to make sure customers feel understood, supported and confident throughout the process. Your comments truly reflect the care and effort she puts into her role.

Thank you also for recommending Droylsden Glass that means a great deal to the whole team.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

New garage window fitted

This was my 4th time using Droylsden Glass. Droylsden Glass supply good quality products at competitive prices, without any pushy sales talk or pressure. Their aftersales service is reliable - they are a company that care about reputation customer experience.

April 10, 2026
Unprompted review
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Reply from Droylsden Glass Limited

Hi Colin,
Thank you very much for leaving such a thoughtful review and for choosing Droylsden Glass again.

We’re really pleased to hear that you continue to be happy with our products, pricing and approach. Knowing this is your fourth time using us means a great deal, and we truly appreciate the trust you’ve placed in us across multiple projects.

It’s especially good to hear your comments about our no‑pressure sales approach and reliable aftersales service looking after customers properly, both during and after installation, is something we place great importance on.

Thank you again for your continued support and recommendation.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

Paul Smith did an outstanding job of…

Paul Smith did an outstanding job of fitting my new front door. He was efficient and tidy. The finished job looks amazing. He even made sure I could lock the door properly. I would highly recommend Paul Smith at Droylsden Glass.

March 27, 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Hi Laura,
Thank you very much for taking the time to leave such a lovely review.

We’re delighted to hear how pleased you are with your new front door and the installation carried out by Paul. Your comments about his efficiency, tidiness and attention to detail are especially appreciated he takes great pride in his work, and it’s great to hear that care extended to making sure everything was properly explained and working exactly as it should.

It’s also good to know you’re benefiting from the inclusion of KUBU smart security, which forms part of our high‑specification door offering and provides additional reassurance in everyday use.

Thank you again for your recommendation and for choosing Droylsden Glass.

Kind regards,
The Droylsden Glass Team

Rated 5 out of 5 stars

The roof line team - Clint and the lads

Clint and the lads - the roof line team - have just completed replacing our fascia’s, soffits, drainpipes and gutters and I must say that they worked well as a team, we’re very skilled in what they do, and I am very happy with the end result. They were very professional and courteous and left absolutely no mess.
Would recommend.

April 13, 2026
Unprompted review
Droylsden Glass Limited logo

Reply from Droylsden Glass Limited

Hi Beverley,
Thank you very much for taking the time to leave such a kind review.

We’re delighted to hear how happy you are with the finished result and the service provided by Clint and the roofline team. Your comments about their professionalism, teamwork and attention to detail are greatly appreciated and it’s great to know the site was left tidy, just as it should be.

Thank you also for your recommendation. Should you ever wish to pass our details on to friends or family, we do operate a refer‑a‑friend scheme as a small thank‑you for your support:
https://www.droylsdenglass.co.uk/refer-a-friend/

Thanks again for choosing Droylsden Glass.

Kind regards,
The Droylsden Glass Team

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