Dr J and Colleagues Reviews 158

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and understanding, making the entire process feel less stressful and more supportive. Many highlight the exceptional customer service, noting the team's patience and ability to put them at ease. The service is frequently described as efficient and quick, with people appreciating the prompt responses and smooth user experience, especially during the diagnostic and treatment phases. However, some customers also noted issues with communication, mentioning missed appointments, late responses to inquiries, and delays in receiving reports. A few reviewers felt that their concerns were not taken seriously during assessments, and some expressed dissatisfaction with the length and inclusivity of the initial forms.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, understanding, and... See more

Service

Reviewers mention positive feedback about service. Many customers appreciate the fast care, including... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness, guidance, and support... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the process straightforward, smooth,... See more

Response time

Users describe positive interactions with response times, with many praising quick replies to emails and... See more

Based on these reviews

Rated 5 out of 5 stars

Dr Marylyn Nathan-Wilson helped me through the process of starting medication after being diagnosed with ADHD and she was extremely helpful in our monthly reviews and answered any questions I had. She... See more

Rated 5 out of 5 stars

I've been seeing Marylyn for approximately nine months, and I truly want to highlight how patient and attentive she is to her clients' needs. Throughout this journey, since beginning my treatme... See more

Rated 5 out of 5 stars

I just wanted to say a big thank you to Elaine at Dr SJ & Partners for going above and beyond in helping me today with my ADHD referral. She was incredibly kind, patient, and understanding, and made t... See more

Rated 5 out of 5 stars

I cannot thank the team enough for their services. The care and patience and support they offer is incredible. Thanks to DR J and Colleagues I was carefully assisted on my adhd diagnosis which has giv... See more

Company replied


Company details

  1. Psychiatrist
  2. Mental Health Clinic

Written by the company

We are a private psychiatrists in Lincolnshire, specializing in ADHD and ASD with over 100 years of collective experience. We handle 'right to choose' requests and offer both in-person and online consultations across the UK. Are you look for 'Psychiatry UK' ADHD treatment? We're a trusted choice for all mental health needs


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Assessment

Sandra was amazing with the assessment process using information i had provided, with what my advocate had said and also what she assessed herself. She was very professional and empathetic to the situation and was able to explain the process after being diagnoses

April 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Genuinely life changing

Genuinely, my life is so much better now. Fifty years too late, I now understand myself, thanks to the help, guidance and support I have received from my consultants. Myself, my family and friends are so grateful for my positive change xx

March 27, 2026
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Rated 5 out of 5 stars

Amazing services

Since starting my journey with Dr J and Colleagues, I have never felt more heard or understood. The waiting time was quick, and they have been so flexible with timings around my working hours.
Could not recommend any other clinic for the Right To Choose pathway. Now I am on medication and I have never felt better.
Amazing services!

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great!

Amanda is incredibly personable and kind. She listens and involves you in all decision making whilst explaining her thought processes clearly. They send multiple reminders of your appointments and also do their very best to accommodate you when it comes to appointment times or medication delivery etc. She also sees my daughter and I am very confident and happy about this as I think Amanda is great.

March 10, 2026
Rated 5 out of 5 stars

Fantastic Service

I had a wonderful experience with Hannah and would recommend it to my Family and Friends.

March 9, 2026
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Reply from Dr J and Colleagues

Dear Mr 3,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and so glad to hear that you would recommend us!

All the best!

Dr J & Colleagues

Rated 5 out of 5 stars

Peace and long may it last

Without the help of Dr J and Colleagues I would still be in a world where somebody or something was waiting for me around every corner. It's so much more peaceful in my head now something I have never experience before. I still have bad days' which I think is only normal.

March 11, 2026
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Reply from Dr J and Colleagues

Dear Philip,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

All the best!

Dr J & Colleagues

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Rated 5 out of 5 stars

I would recommend Dr J and colleagues

I submitted my forms in September 2025, I requested an ADHD and Autism assessment. I had my ADHD assessment and was diagnosed by November 2025, With every question I have they are helpful and reply quickly. I was told it would take 3 months for a medication clinician to be in touch, they set an appointment for that time scale. I have been medicated for two weeks now. The first part of my Autism assessment was done the week after my ADHD assessment, the second part was 3/4 weeks later. Quick, efficient with friendly and staff.

March 11, 2026
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Reply from Dr J and Colleagues

Dear Claire,

Thank you for your kind words.

We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one..

All the best!

Dr J & Colleagues

Rated 5 out of 5 stars

Brilliant and very professional

Really good service, if you have ADHD go engage with ADHD 360 and if your in the Lincoln area you will be directed to this service and they are brilliant. I am so much healthy mentally and physically. Thank you

March 11, 2026
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Reply from Dr J and Colleagues

Dear Connor,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one, and most importantly that you are feeling positive.

All the best!

Dr J & Colleagues

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful, always available

February 20, 2026
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Reply from Dr J and Colleagues

Dear Beth,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

Take care,

Dr J & Colleagues

Rated 1 out of 5 stars

i waited 11 months to sort it out before I reviewed them hence the 1 star I will also report them to the Quality and Care Commission. edit i just found out that this provider was rated inadequate

lack of empathy
rolling their eyes because your struggling to articulate yourself
also they don't record the appointments (so when they misstreat you) it is your word against their's.
Then had the medication appointment March 2025...there was lots of issues that led me to choose to leave this providers (i honestly can't call them Doctors)

March 30, 2025
Unprompted review
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Reply from Dr J and Colleagues

Dear Samra Ali,

Thank you for taking the time to share your feedback. We truly appreciate you bringing your concerns to our attention.

We are sorry to hear that you feel this way.

Please note that we have logged your complaint and will be investigating this further.

We will be in touch within 28 working days.

Thank you once again for your feedback.

Kind regards,
Dr J & Colleagues

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Rated 3 out of 5 stars

Diagnosis for adhd / ASD very straight…

Diagnosis for adhd / ASD very straight forward. Unfortunately had a bad experience with one of the pharmacists at the titration appt - very rude, not listening, not understanding or caring about the complexities of both conditions. 2nd appt did however go very well.

January 19, 2026
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Reply from Dr J and Colleagues

Dear Julie McKay,

Thank you for taking the time to share your feedback. We truly appreciate you bringing your concerns to our attention.

We sincerely apologise that you feel this way about your titration appointments.

We would be more than happy to arrange for your prescriber to be changed if this would help get you back on track.

Please email us at complaints@drsj.co.uk so we can assist you further.

Thank you once again for your feedback.

Kind regards,
Dr J & Colleagues

Rated 5 out of 5 stars

Superb service! Kind and compassionate.

My experience with Dr J & Colleagues has been superb! The clinicians have been extremely kind, compassionate, helpful and friendly. They explain everything very well in clear and concise terms.

February 18, 2026
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Reply from Dr J and Colleagues

Dear Cassandra,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one.

Take care,

Dr J & Colleagues

Rated 5 out of 5 stars

It was quick and efficient

It was quick and efficient. I felt that the interviewer was knowledgeable and was able to diagnose me fairly easily.

February 6, 2026
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Reply from Dr J and Colleagues

Dear Miles,

Thank you for your kind words. We really appreciate you taking the time to leave a review.

We’re so pleased to hear that your journey with us has been a positive one. We will be sure to pass this on to your assessor.

Take care,

Dr J & Colleagues

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