Drumshop Reviews 

Absolute con men. Had an email about a sale so decided I would part with the money. I rang up to enquire what time the flash sale would finish as I was working and wondered if I could finish work then shop for more items on top of the cymbals I had in the basket. The guy on the phone asked what it was I was looking at so I told him and within 30 seconds the original list price had risen £200 eliminating any savings. The item I had with the discount in the basket at 795 then rose to 995. I rang them back and asked why the price had just shop up and he told me he had no access to the internet (for a shop with a massive online website I find this extraordinary). I got a very patronising 'Aw bless you' and that was it. Knew exactly what they were doing, what a joke! This is the second time I have had dealings/orders with them which have ended in no sale/cancellation. AVOID!

Darren was great at handling a custom build request, fantastic service, super friendly. Will use again for sure!

Superb from start to finish! Darren and his team exemplify great customer service, superb product knowledge, super sound advice and absolutely did me the best deal I could hope for! Any Drum Gear I need, from now on, my business is yours!

You're all fantastic and I really could not be happier!

Lou

Helpful on the phone, and delivery was super quick. Top service!

These guys dispatched the products ordered quickly; however my son was excited about getting a drumshop mug with his drum pad, as advertised. The mug never turned up, and when I chased this up I never got a response either. My son was disappointed with this experience.

Thoroughly recommend. Great deals and great customer service.

Andy assisted me, i got a pearl export drums for my son, helped me get the right set explaining the difference quality, delivery came when stated, thank you

I recently bought a Sonor SQ1 kit from Drum Shop and it was one of the most fuss-free online purchase experiences I've had. The positive reviews here are all genuine because their service is second to none.

I had the privilege of dealing with Darren who took my order over the phone. Everything was plain sailing. The kit was placed on order for me and I got a call from Darren the day it arrived from Germany. I received the kit the next day via DPD. Talk about speedy.

If you're looking for anything drum related – even if you haven't a clue about drums – give them a call. They are super friendly, very helpful and really know their stuff. I believe they're all drummers themselves and that passion comes through. Highly recommended.

I spoke to Andy and he went above and beyond to find me the kit i wanted, the service was second to none and he even gave a follow up call to see if i was enjoying the kit! What a gent, I have previously used other online retailers but the personal touches from the shop made the whole experience feel more personal rather than just another number on a conveyor belt

Andy helped me buy the cymbals I wanted over the phone when my internet kept dropping out , they arrived promptly and well wrapped, many thanks
Jon Hall

My first purchase online from these guys and it arrived with an issue. Gave them a call and without any issue they sorted it out. Great customer service, will buy from them again.

Great service, friendly communication. Snare arrived next day. Excellent

They love you when you're spending the cash, but ignore you when you're not.

From bad to good. Though one particular order came with it's problems the drumshop was more than happy to acomodate and fix the problems as soon as possible and even threw in some free sticks to make up for it.

Good custom as always, thanks again

I have to give a star, dont bother it is the worst place to shop, please dont.

Wanted to purchase a Craviotto snare and was told they would contact me with prices they never did. Obviously they don’t need my custom, bad service I wouldn’t call them again.

Great service shopped here for ages wouldn’t shop anywhere else.
Always going the extra mile !

Handled my order professionally and quickly, cheers guys.

Terrible experience I had at this place after been regular customer I have spent thousands here, finally I came across to buy a Yamaha recording custom had shipped to me, the drum had dames to the bass drum and floor tom. Basically the warehouse where they do all delivery they have packed up the drum in very poor way not protection around at all.. the bass drum box basically had nothing which could protect the shell from getting hit during the way to destination.. so once I revived the drum I discovered that bass and floor tom have been damaged do to the poor packaging. So I call Deumshop and I talk to the man who sold me the kits his name Darren chell such fake person he told be that he things and satisfied with the packaging so the are not libel to damages.. where they know beret when you shipping drums they must be packed in accurate way accorino the courier company and insurance requirements... any so mr Darren he was happy no not respond of any responsibility.. I just want to recommend anyone if you buy a drum snare anything like this don’t because if anything happens the are not willing to cover for the dames...