Dryyve Reviews 

Unfortunately, this was an extremely poor and, in my view, very questionable experience.

We rented the car at Catania Airport on 30 July 2026 at around 9:30 p.m. and returned it before noon on 31 July. We therefore had the vehicle for less than 15 hours, drove almost exclusively on the motorway, had no accident, and the car was parked overnight in a garage.

When we returned the vehicle, an employee inspected it and explicitly told us that everything was fine and there was no damage. I was then simply asked to sign on a small device, without any damage being shown or explained to me.

A few days later, we received a report listing several alleged damages.

I immediately disputed the report. After that, we tried repeatedly to contact the company via WhatsApp — which was the communication channel the Catania office itself had asked us to use — as well as by phone and email. We received no meaningful response, other than being told to contact the office in Rome.

Only around six weeks later, and after countless emails, did we finally receive a response informing us that a large part of our deposit would be withheld.

To me, this feels systematic and highly unprofessional.

I have completely lost trust in this company. I will definitely never rent a car from them again, and I would not recommend them to anyone.

STAY AWAY!We booked a car from the 'Palermo Airport'branch of Dryyve, but it was in the middle of nowhere in Cinisi. No signs to let us know we had to drive into a desolate industrial estate.We picked up the car without a hitch. Unfortunately we got a couple of extremely small scatches on one panel of the car. They were minor, so we weren't worried. However, when we brought the car back, the rental desk assistant started to get heavy. He kept us waiting for ages ( we were with 2 young boys) He finally came back and said 2000 Euros!! This was completely unreasonable and he just said, I told you to take the insurance, you should have taken the insurance. We asked for a breakdown of the cost and were told, you can't have it unless you pay now. We refused and said we would be contesting it. By the time we got the airport, they had already taked the full 2000! We make a claim back though our credit card who intervened and asked for documentation which they failed to provide, so we got all our money back. They didn't even get the money for the damage we did so (and were prepared to pay for) It was such a relief! Stay away from these cowboys!!! We've been renting in Palermo for 15 years and have never come across such an unpleasant and unscrupolous bunch! What a bitter taste it left after a wonderful holiday - shame on you!

Avoid Dryyve. Their prices may look incredibly cheap at first, but they make up for it by charging extra fees afterwards. They use GPS data to monitor your driving behaviour, including speed, fatigue score, and smooth score. If you do not meet their criteria, they can issue fines or additional charges. The amounts charged seemed random and lacked transparency.

Booking process was completed fast and without any issues. Key were handed over without any delay and the return process was completed instantly. The personel were pleasant. The car was comfortable and neat. All in all, it was a positive experience

The location is easy to find, very close to the train station. However, it took a while to pick up the car. We arrived at the reservation time and waited for around one hour. Car return is self-service, very fast.
The car is good and clean as expected.
The staff is friendly.

Easy and efficient pick up/drop off. Nice staff. Got an even nicer car than i had ordered.

I had a great experience with this rental company at the airport in Vienna. The staff were very friendly, professional, and helpful throughout the entire process. I received quick assistance, which made both pickup and drop-off smooth and efficient.I was also pleasantly surprised to receive a complimentary vehicle upgrade, which made my trip even more enjoyable.

I highly recommend this company and would definitely rent from them again in the future.

A special thank you to Jazmin for good customer service.

It was a good experience! I recomand!

⭐⭐ 2/5 — Great staff, but watch out for hidden cross-border fees
Credit where it's due: the employee who handled my pickup was friendly and professional — genuinely good service.
The problem came weeks later. I got a €99 "cross-border fee" from the supplier AUSTRAUTO, based on GPS. My whole trip was within Austria (Vienna–Tyrol–Vienna), and as the attached GPS map shows, the only possible "crossing" was a short, unavoidable stretch of motorway near Salzburg where the road briefly dips into Germany — normal Schengen driving, no border, no way to notice.
What frustrates me isn't just the charge, it's that nobody warned me. Not at booking, not at pickup, not in the paperwork. A fee like this should be flagged upfront so customers can plan — not billed silently once it's too late.
I'd happily update this review if the team reaches out and sorts it fairly

I will be lodging a complaint with the AGCM in Italia
Bergamo airport - Pick up was fine and the agent helpful and friendly. Drop off was the problem. The station does not have an out of hours service or transfer at 6 am yet charged me for the privilege even when I left the car back a day early so I did not have to trek the roads of an industrial park between 5 and 6 in the morning when there are no footpaths and oncoming articulated lorries. That was the least of my problems. The agent was hostile from the off (I had interrupted her doom scrolling) despite me trying my best to engage in conversation. There was a scratch, smear something faint on the trim of the wheel arch and I understand I have to pay for damage. But let me be clear this was slight and I later discovered that I was charged for damage to a bumper, not the wheel trim and have photos to prove it and, a grossly disproportionate charge of nearly €1000. This for a part that costs under €100 and probably can be changed in under an hour of labour. So a huge lesson here learned by me, don't try to cut corners with these cowboy car rentals it will cost in the long run. I am well travelled and understand how the excess works you break it you pay for it. But you expect to pay a price that is proportionate to the damage. Also a thing to note which I only found out after. Dryyve is owned by Wheego and my excess insurance will not cover damage caused in rentals from this car rental company - so to add insult to injury I can't even claim against my own insurance and there must be a strong reason for that which is probably excessive and unreasonable damage charges. Never again. Avoid avoid avoid.

Great experience. Easy check in and check out. Excellent car

I have rent a car in February. When I returned it, they found a dent which is only possible to notice if you have special direction of a light. But ok, I have insuarance.
They have taken 199 Euro as a depost for possible fines and in the contract it is written that they return it in 6 months. after 6 months run out + 10 banking days i did NOT get them back, I have now written to them several times, but they neither claim I have a fine, which reduces the amount, nor return me my money. And now it is 7 months. Their reply is - the relevant department is looking into it.
Return me my money! This is now illigal.

I was very well attended by the Sir working at Dryyve Vienna Airport. Very friendly and client-oriented service, thank you!

The service was good and the car was very suitable.
The only thing that could be better is to have an answer to my question by email in less than two days...
regards, Benjamin

It was a lovely and excellent experience. The staff were helpful, the car was clean, and everything was done quickly.

That was a great experience. I was skeptical because of the bad reviews, but honestly, it was some of the best customer service I've had. They upgraded me to an automatic for free, there were no hidden costs, and they weren't picky when I dropped the car off.

They were very helpful. They upgraded our reservation with no extra cost!

I had a fantastic experience renting a car through Dryyve. I rent the car in Austria vienna airport from August 14th to the 22nd. The Citroen C5 I received was brand new and fully equipped with the highest possible features, easily exceeding my expectations.
Beyond the excellent vehicle, the customer service was truly outstanding. After a flight delay meant I needed the car for an additional three or four hours, the team was incredibly accommodating and didn't charge any extra fees for the extension. I highly recommend for their professionalism and top-quality service.

The car was great, pretty new and in very good condition. The checkin was not as smooth as with other companies I rented in the past. There was only one employee attending at the time, and he was busy with other client, the process took around 1/2 hour. The worst part of the experience came after I returned the car, I got the final contract with the summary of the kilometers and the status of the car, everything was right, but 2 days later I started to get harassed by whatsapp, the company started to ask for photos I could have taken to compare with their records, and not providing any information about the purpose of it. At some point it finally stop.