Dubarry of Ireland Reviews 401

Had my Dubarry Galway boots about four years and they’ve only been worn on several occasions, due to illness. Have worn them twice recently and they have perished under the sole. Which has become detached from the actual boot.
My cobbler shook his head, tutted and said ‘not another pair’ ? He showed me a box with 4 pairs of identical boots in the same state!!! Apparently one lady was offered a 10% discount on another pair!
Why would you buy any more?? I’m not surprised the Dubarry specialist repairers are flat out busy! Such a terrible indictment for what is claimed to be a ‘quality’ product at £350. Hardly a glowing recommendation is it Dubarry?

Just to make people aware don't care for your boots. Wear them all the time and god forbid you have a problem anything over year old they say out of warranty, excuse after excuse. You send them photos with the sole hanging off I was told as i kept in in a box and only worm them in the winter, they were not used enough. Can't win not matter. The last time I buy from Dubarry.com

Had the priviledge to deal with Amber on the Dubarry Customer Service Team. She dealt with my query and it was handled professionally and resolved to my complete satisfaction. Other companies should take a course from Dubarry on how provide a service that matches the quality of the products that they sell.

Amazing customer service. It’s a new location for the store but the team was amazing and very accommodating. I had an issue with a coat I purchased and they went above and beyond to help me resolve the issue. A truly high quality store and experience! Love their stuff. Highly recommend.

Recent visit to the new Sloane Square store was delightful. Highly recommended. They even helped me with a minor repair on a jacket I’d brought previously from them. Highly recommend Dubarry for all your outdoor pursuits and the best slippers ever.

Excellent customer service, I had a problem with the soles on my Dubarry Ultima sailing boots, Amber in the customer services team was very helpful and they eventually replaced them with a brand new pair of boots for me. Thank you.

My first pair of Wexford boots are now over ten years old and still going strong. I bought a second pair for less rough use and after two outings the soles separated. I paid £125 for Dubarry repairs. Last weekend the soles separated again so they’re in the bin. The quality of construction has deteriorated significantly and I will never buy Dubarry again.

Great customer service! No qualm replacement of my coat due to faulty zip. Easy return. Thank you so much, I love my Alderford and happy to get many rainy days back with it

What fabulous customer service. I own several Dubarry items of clothing and boots. Find them practical and stylish. I have the most amazing coat for special events and occasions, unfortunately I had lost a button and contacted Dubarry. They replied immediately and after verifying what style posted replacement buttons. Many thanks Dubarry.

I am amazed at the poor quality of the boots. I have a pair of Galway boots which I have looked after as they were so expensive. I was going to wear them recently and the midsole has disintegrated and the sole just flaps around on both boots. I hear from other reviews on the internet that this is a common fault. Shame on you Dubarry, there is a 'Dubarry authorised repair partner' charging £125 - £155 to repair them. That's a good scam - sell a pair of inferior very expensive boots (£379 in John Lewis) knowing that the midsole is going to disintegrate, then set up an expensive repair facility. I have 30 year old £20 boots that haven't disintegrated. Don't waste your money on theses, there are cheaper equivalent looking boots that will last longer. So, do I waste my £379 and throw them away, or Pay £125+ to have them repaired for the same to happen again in a couple of years. Appalling.

1st class customer service.
I had to send back the boots that I bought to be replaced, they received them back on Monday 25th. November on Tuesday 26th November my replacement boots arrived, incredible turnaround time, you can’t get better than that!!
The boots are wonderful so comfortable and the size is spot on so you can buy with complete confidence from Dubarry of Ireland and so nice to be able to phone and get to talk to a kind understanding person!

Due to the London store being closed for a while I wasn't able to try a different size in store. However, Amber from their customer service team was very helpful in organising a prepaid return then sending out the different size to try and reassuring me if it wasn't right they'd send the original size. Very accommodating and friendly customer service.

My Dubarry experience has been exceptional. An initial fault that was not straightforward was sorted super quickly and to such a high standard. I am thrilled with the result.
In particular the customer service operator I dealt with was amazing.

Amber at Customer Services was excellent, friendly and personable. Nothing was too much bother. A 1st class after sales service.

Best customer service experience. I have contacted costumer service as my boots had a problem and frankly I was expecting a “sort it yourself” kind of reply however I have received a fantastic service from Penny. Great, fast communication and problem solving. Thank you all!

Dubarry Fastnet boots. Leaked like a sieve so can't use. Did contact them but they couldn't fix as bought s/h. Get that but they shouldn't leak, they'd clearly not been worn.

The customer service at Dubarry is exemplary. I had a broken zip on my handbag, I contacted Dubarry and immediately had a reply together with a free return label and promise of a replacement. Unfortunately the item was discontinued, Dubarry gave me a full refund immediately. I tried to find a stockist that still had one, with no luck. My particular thanks go to Amber who helped me find a retailer that had one in stock. My emails were always answered straight away by her. This I felt was above and beyond good service. Well done.

Very good customer service when replacing a faulty product.

Having been an avid customer of Dubarry Chelsea Boots for many years, I have recently experienced worsening quality and think I will need to find a new manufacturer. In the latest purchase the rear boot pull split, even though the boot was only just out of the 12-month warranty, no repair was offered. To charge £280 for a pair of boots and not stand behind the quality is disappointing.

After years of having several pairs of there boot I have found the quality shocking of late . I wore a pair that I keep for best to Burghley horses trails this weekend and both soles came away from the boots leading me to purchase boots from another company . I took the boots to the trade stand to be told it will cost me way over £100 to get the fixed when these boots have be worn less than 20 times . But they did offer me a glass of champagne to ease the blow 😤 never again will I be wasting my money on a company that have this type of customer service