Bought a Bettina suede jacket for my wife for Christmas after spending years looking for the "right one". Quality is superb, customer service fantastic but most importantly my wife is absolutely thril... See more
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Review summary
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Super stylish and high quality faux fur coat. Very different to what you see in other brands
I am very satisfied with all Ducie products. I have already ordered three times from this site. On average, the order arrived in three weeks. The products are of high quality, worth the price.
I bought the shearling bucket hat. I also messaged the business on WhatsApp about other items and they were very responsive and got back to me quickly. I love my new hat and can’t wait to wear it!
Company details
Written by the company
Luxury Outerwear
Contact info
United Kingdom
- customercare@ducie.co.uk
- ducie.co.uk
4.2
Great
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
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A fraud company their CEO should be…
A fraud company, their CEO should be investigated for bullying and harassment for the messages she sent me. They block any customer who is not an influencer from reporting any issues. They don’t deliver the orders and refuse to refund. They sent me the wrong tracking number twice and yet the CEO was yelling at me in the messages and telling me “she is sick to death of me” with a voice notes. This is ridiculous and the WORST COMPANY that should be shut down. I will make sure to report them on every platform.
March 3, 2025
Unprompted review
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Won't return my money
It is 28/02. I have ordered from Ducie on Black Friday (end of November) and have received the order in January. I immediately sent it back and now the order is stuck in UK customs, ducie won't answer my messages at all and owe me so much money. I am devastated!
February 28, 2025
Unprompted review
I’m not happy with my order
I’m not happy with my order.
I received order. The shipment was from China.
They are saying that taxes are there responsibility! But in fact now I have problems with customs and they don’t reply to my emails!
My problem was solved. Thank you
February 5, 2025
Unprompted review
Not really happy with the order…
Not really happy with the order process.
It says "Ducie London" but shipping is from China.
Disappointing are the reply time frmo 2-3 days! And the very long delivery time. They say 10-12 days, but this is the time they need to manufature the goods, or only process everything. Shipping then comes on top with 10-12 days.
Returns to China are of course expensive, and the customer service is way too slow for a premium brand.
Not sure how they will handle my return, as the customer service takes is time.
Will update.
December 11, 2024
Unprompted review
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