Scam! Paid my order 14.10.2020, no feedback from them, no link to any communication are working.
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ordered(10/2) a waterproof smart connect V $24.94 and over a month later(11/8) i got a intelligence health bracelet that is not waterproof and only tracks steps but is also suppose to track sleep,... See more
Ordered something almost 3 weeks ago (8/3/18) - PayPal was charged immediately.... i have NOT received my item, nor have I been provided tracking info/ shipping details... despite having sent FOUR em... See more
Product never arrived. They said it was “stuck in customs, several other customers have had similar problems, but should be on its way soon.” That was about a month ago and after requesting a refund t... See more
Company replied
Company details
Information provided by various external sources
For the past months, we have been dealing with unhappy customers who purchased from competitor stores. Please note that we are Dude Gadgets. Kindly AVOID these COPYCAT websites as we are NOT affiliated with them. 1.DudeS Gadget - www.DudeSgadget.com 2.DudeS GadgetS - www.DudeSgadgetS.com THE DIFFERENCE IS IN THE LETTER "S". We are 100% legit and we've already made thousands of customers satisfied with our topnotch products and excellent customer service. Visit our store now at www.DudeGadgets.com If you need any assistance, feel free to submit a ticket to our customer support: https://dudegadgets.ladesk.com/submit_ticket
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1.4
Bad
77 reviews
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Worst ever service
Worst ever
Placed and paid order in mid October 2017 still no goods, sent various emails and received no response, please never use these fraudsters they take your money and don't deliver
April 19, 2018
Unprompted review
Reply from Dude Gadgets
Hi Grandi,
Thank you for your review and sorry to hear about what happened with your order. I have reviewed the history of your email and saw that there was only one email we received from you, and our customer service rep was able to respond to the status inquiry of your order. The email must have been marked as spam for not being able to read it as you mentioned. Once again, we apologize for any inconvenience that this matter has caused you.
Upon checking, we saw that your order successfully shipped out from our warehouse. Our products usually get delivered within 2 weeks up to 21 business days depending on the logistics and customs clearings process which may further the delays in receiving the products.
For more details and further assistance with your concern, please contact our customer support by creating a ticket to this link:
https://dudegadgets.ladesk.com/submit_ticket
Rest assured that someone from the customer support team will respond to you at the soonest possible time. Kindly make sure to check your email spam folder if no response is received within 48 hours. Thank you.
Best Regards,
R. Stevenson
Dude Gadgets - Customer Advocacy Team
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Terrible Experience
Terrible experience! I bought a product on February 4 and Dude Gadgets shipped it until March 11. Now I have to wait over 21 days (or more). Terrible! Buy on Amazon or EBay, worth the extra bucks.
---
UPDATE
The answer that I received from Customer Support was that the delay was caused by the Chinese New Year... Well, the new year must last around 40 days, because that’s how long they took to ship my package.
Now, they keep saying that I need to call my post office or customs office because the package must be there, left alone, scared with other packages, but NO... My package is in China:
[Guangzhou] left [] cross Guangzhou Branch of Air China air mail
2018-03-20 09:31:53
More than 48 days after I placed the order, and the package hasn’t left China...
March 21, 2018
Unprompted review
Reply from Dude Gadgets
Hi David,
Thank you for your review. We understand how frustrating it is to deal with shipment delays. We wanted to apologize for what happened as there had been a delay in shipping out your product due to the Chinese New Year celebration where almost all the businesses operations in China would go on a holiday. Normally, products are delivered within 2 weeks up to 21 business days once shipped. It was our fault for not being able to inform you of this event before you made your purchase.
We kindly request to continue communicating with our customer support by responding to the email. We thank you for your patience and understanding in this matter.
Sincerely,
R. Stevenson
Dude Gadgets - Customer Advocacy
This company is sooooooo very bad!!
This company is sooooooo very bad!!
I ordered a product January 2 and it was never delivered!!!!!!
I went on Paypal to report it, Dudegadgets obviously didn’t like it and responded and said if I took the report off Paypal then they could resend it
Stupidly I did!
I had noticed they had my address with a missing unit # which I know I put in the first time!
So when the new shipping address came., they once again they had my unit number missing!!!!
Now I can’t reopen my Paypal case!!
I think it’s their way of keeping my money!!!!!!
DONT EVER BUY ANYTHING FROM THEM!!!!!!!!!
February 7, 2018
Unprompted review
Reply from Dude Gadgets
Hi Cheryl,
Thanks for the review. We understand how frustrating it is to go through this process. We apologize for any inconvenience this has caused you.
Upon checking the tracking information, your order shows it was shipped and delivered. Kindly see the screenshot of your tracking information: http://prntscr.com/ibilab
Your tracking link is: https://t.17track.net/en#nums=LK152304019HK
We kindly request for you to contact your post office to make an arrangement to receive the product.
Remember that we have our customer support 24/7 to help you with any concerns or questions you may have. We hope that you can reconsider the feedback provided on this platform. You may also directly submit your concern by filling out this form:
https://dudegadgets.ladesk.com/submit_ticket
Thank you.
Dude Gadget
I had ordered my product from Dudes Gadget and not Dude Gadget. Dude Gadget got in touch with me and told me to watch out for fakes. They also explained potentially how I could get my money back from this company.
Thank you for helping me.
January 25, 2018
Unprompted review
Horrible customer service and they lied …
Horrible customer service and they lied about delivery. My experience was exactly the same as other reviewers. Do not do business with this unethical company. Shame on them. Still waiting for the product. I only hope PayPal will provide a refund.
Reply refers to another product. Nice try and another lie.
December 31, 2017
Unprompted review
Reply from Dude Gadgets
Hi,
We're very sorry to hear that you're unhappy with your buying experience. As we have checked, your order has been delivered: http://www.17track.net/en/track?nums=LK147762952HK
https://goo.gl/DGB2bu
Please contact USPS regarding the package as it shows delivered.
If you need any further assistance, you may contact our customer support by submitting a ticket to this link: https://dudegadgets.ladesk.com/submit_ticket
Thank you.
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Dude GadgetS took the time to WARN me to avoid DudeS Gadget - unfortunately too late
I did not purchase from this company, it was actually a copycat company DudeS Gadget. This company kindly advised me to contact my bank if I used Paypal to purchase from the dodgy sound-alike company - hopefully I can get my money back!
December 18, 2017
Unprompted review
the product is as expected
December 13, 2017
Unprompted review
Correction to my earlier remarks.
I did describe dude gadgets as Fraud gadgets. I must revise this. After protracted correspondence with them,they agreed and refunded my entire amount.
I was pleasantly surprised to get my order in the Post Box this morning.
I now owe them the refunded amount. I shall be glad to pay and request the company to tell me the method of payment.
I again stress that the advertised products are attractive and innovative. But the shipping method and follow up is sloppy. I wish they follow up on my suggestions. I apologise for any loss of reputation I may have caused.
December 12, 2017
Unprompted review
Reply from Dude Gadgets
Hi Suresh,
Thanks again for the review. Once again, we're so sorry for the shipment delay. We could only wish that the customs and local post improve the delivery of our products. Normally, our products are delivered within the timeframe promised. Kindly note that factors such as delayed local logistics and customs clearings may have an impact on the delivery time.
We wanted to thank you as well for being honest with us that you received the product at a later date. Please expect that our customer support will communicate again with you regarding the re-payment request.
If you need any further assistance, please do not hesitate to respond to our customer support. We will always be happy to assist you.
Thank you and have a great day!
Regards,
Dude Gadgets - Customer Advocacy Team
My experience
My experience: Excuses and deception. I would not order from this company. Do not order Christmas presents from here - they can take up to 21 days to deliver, so it is already too late.
In case anyone is confused over company names, the following is who I am dealing with.
"Andrew Allen - Customer Support - Dude Gadgets"
Probably not Andrew's fault, but I feel conned
December 7, 2017
Unprompted review
Reply from Dude Gadgets
Hi Steve,
Thanks for the review. I can understand where you are coming from as a customer myself. I apologize for any inconvenience this has caused you. Upon checking, I see that your order is within the timeframe of delivery. Kindly note that our shipments usually arrive within 2 weeks or less. But, we are only able to file it as lost with the courier once it has reached 21 business days and the product hasn't been delivered yet. While it rarely happens that a product gets delivered within 21 business days, it may still happen due to factors such as delayed logistics and customs clearings.
I also understand you wanted to cancel the order, but we were not able to do so as the package was shipped out already.
Our guarantee is that if the product has gone missing in transit and past the timeframe, we should be able to process an immediate reshipment, store credit or refund. We appreciate your understanding in this matter.
If you need any further assistance, you may contact our customer support by submitting a ticket to this link: https://dudegadgets.ladesk.com/submit_ticket
Sincerely,
R. Stevenson
Dude Gadgets - Customer Advocacy Team
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PLEASE READ BEFORE YOU WRITE YOUR REVIEW!!!
This is not the same company as DUDESGAGETS (notice the S inbetween). I wrote a bad review after losing my money and the only gifts (2 tracks 2 cars and a flying pixie) I could afford to DudeSGagets not Dude Gagets. Now I have no Christmas for my Grandkids 😔 I apologize to Dude Gagets as I have no review neither positive or negative as I have never used your company.
December 7, 2017
Unprompted review
Reply from Dude Gadgets
Hi Kara,
We're sorry to hear about this. I can understand how frustrating it is to go through this. Kindly note that we are Dude Gadgets and not DudeS gadgets. We are not associated with the copycat websites: www.dudeSgadgets.com and www.dudeSgadget.com (The placement of the letter 'S' in between Dude and Gadgets is the indication you're on the copycat website.)
To ensure you will receive your products and get the best possible customer service, kindly consider our store. Our website address is: www.dudegadgets.com
If you need any further assistance, you may contact our customer support by submitting a ticket to this link: https://dudegadgets.ladesk.com/submit_ticket
Thank you and have a great day!
DO NOT BUY FROM THIS COMPANY!!
DO NOT BUY FROM THIS COMPANY or any variation in name i.e. Dudegadgets / dudes gadgets etc - they claim on their Facebook page that they are different companies and dudesgadgets is a copycat but it seems they are both deceitful, they don't even deserve 1 star! Ordered from "legit" company dudegadgets and although we received the item (2 x glowing race car tracks) they arrived thrown loosely in a shipping box i. e. No packaging/no instructions etc, missing track pieces and the best part it doesn't even glow in the dark. We paid over $70 Australian dollars for what looks like a $2 car track from China!
After a couple of weeks of shocking customer service and arguments we finally got a refund but only after separately tricking them into providing their actual address and doing our own research and continually calling anyone affiliated with the address who all denied any knowledge of the company. Very odd set up to say the least and raises all sorts of questions about them. They also admitted the contact number noted on the website isn't a valid number (every time you call it day/night an answering service says that you have just missed them) and we personally believe we were only given a refund to get rid of us after we threatened to post all the information we have publicly.
Save yourself a lot of hassle and buy elsewhere, products are sub standard at the very best and the customer service is a complete joke...
December 5, 2017
Unprompted review
Reply from Dude Gadgets
Hi Melissa,
Thank you for your feedback. I can understand your frustration with this concern. We're very sorry we failed to make a good impression on you with your order. This is not the kind of experience we wanted you to have and not the norm here at Dude Gadgets.
I see that you had a communication with our customer support. Also, a full refund has been issued. We will also not ask you to return the product to us. Here's the screenshot of your refund: https://image.prntscr.com/image/yV_tYyJ3STqnWlG0cXIt1Q.png
Kindly note that depending on your bank, it may take 5 to 10 business days for it to show on your account. Please contact your bank to check the status.
In addition, we wanted to reassure you that we're not associated with the copycat websites (DudeS Gadgets).
We are Dude Gadgets--without the letter 'S' between Dude and Gadgets.
We have already made thousands of loyal customers and are keep coming back for more. Once again, we're sorry for letting you down.
Should you need any further assistance, please do not hesitate to write to our customer support. We are always happy to assist you.
Sincerely,
R. Stevenson
Dude Gadgets-Customer Advocacy Team
I order the scraping travel map in JUNI …
I order the scraping travel map in JUNI and its never arrives! All times I make a compalin they told me to have more patience. They didn´t return me my money. PLEASE DON´T BY ANYTHING TO THEM.
November 27, 2017
Unprompted review
Reply from Dude Gadgets
Hi Fede,
We're sorry to hear about that experience. We certainly understand where you are coming from as a customer. We checked on our record but we couldn't find any order linked to the e-mail address: federicoclavijo@hotmail.com
We also didn't find an order that matches your name.
Kindly provide us the order ID or other e-mail addresses you may have used when you placed the order.
Also, note that we are Dude Gadgets, NOT DudeS Gadgets (The copycat websites has the letter 'S' between Dude and Gadgets).
Please check the order confirmation sent to your email. Below is the checklist if you, unfortunately, ordered from the copycat website.
1. You placed your order on any of these websites. Please know we're not associated with them:
a.) www.dudesgadgets.com
b.) www.dudesgadget.com
2. Order confirmation sent to your e-mail address looks the same as this:
https://goo.gl/tvuKj3
If you have mistakenly ordered from the copycat websites, we encourage to speak with your bank/PayPal and file a dispute to get a refund.
In the meantime, we'll wait for your response regarding the information we need from you if in case you used a different e-mail address when you placed the order.
Thank you.
Zero Stars
I write dude gadgets as zero Stars. They are not a reputable company, they sell you products that are falsely advertised and then they refused to give you your money back. Do not waste your money on this company who is so disreputable.
November 14, 2017
Unprompted review
Reply from Dude Gadgets
Hi Sharon,
We appreciate your feedback. We would like to apologize for any trouble that this matter has caused you and for not being able to meet your expectations on the product you ordered. We take your satisfaction seriously, as such we processed your refund. Although, we were notified of the review you left us saying you didn't get your refund. I can understand how worried you must be if you haven't received the refund yet.
Let me assure you though that upon checking we were able to process your full refund of $41.71 USD. Kindly check the e-mail we sent you as we have attached a document for your reference. Normally, once a refund is made, it can take up to 5 to 10 business days before it reflects on your bank account. May I know if you already checked with your bank?
We hope to get this matter resolved for you. We'd really appreciate it if you could give us some update once the refund has reflected on your account. Again, we request you to contact your bank. Thank you for your patience.
Sincerely,
Rodel Stevenson
Dude Gadgets Supervisor
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Beware
Beware, they do not honor their return policy.
Item arrived and didn't work.
They asked me to send a 1 min video of the broken item.
What?
Their return policy says I can return the item anytime within 30 days if dissatisfied, it says nothing about making and emailing movies and photos about the item first. BS. They really don;t deserve 1 star.
November 9, 2017
Unprompted review
Reply from Dude Gadgets
Hi Gerald Kelley,
We have reviewed your communication with our customer support. We saw that you reported the product not working. Once again, we apologize for any inconvenience this has caused you. I can understand how frustrating it is for you to go through all these.
We ask for your understanding that we'd also need a video or any proof of the described issues with the product before we are able to provide you a replacement or refund.
Please reply to our customer support with the requested information so that this can be resolved for you in a timely manner. If you have any other concerns, don't hesitate to contact our customer support. We are happy to help. Thank you.
Sincerely,
Dude Gadgets
FRAUDULENT WEBSITE!
FRAUDULENT WEBSITE!
Stay clear of this website! They steal money through PayPal from you, once you discover to they’ve send you fake tracking links.
Just a bunch of thieves! I have reported them to the police for theft and fraud!
November 8, 2017
Unprompted review
Reply from Dude Gadgets
Hi Ruben,
We have received your review and investigated the issue. We are terribly sorry that you never received your package. All of our records indicate the correct address, but the courier delivered to an incorrect address. We will go ahead and manually send you your refund to your PayPal account since that you didn't want the store credit.
Once again, we are sorry for any miscommunication and misunderstanding about this issue.
If you have any concerns or questions, please let us know. We are always happy to help.
Sincerely,
Dude Gadgets
OMG. Be Careful
Be careful you are using Dude Gadget and not Dudes Gadget like I did. Dudes gadget is awful. I have no experience with Dude gadget
November 3, 2017
Unprompted review
There is not option for zero stars I'm …
There is not option for zero stars I'm afraid!! Worst company EVER! I was lucky to get my order, however one item was missing. This was 2 months ago and all they say when I email is that its already been shipped and give me the same tracking number to chase!.... Yes you idiots, I know that parcel arrived, I was here when it did! The problem is one item was missing!! I'm still having no joy even now and they wont refund either so far. AVOID AVOID AVOID!!
October 27, 2017
Unprompted review
Reply from Dude Gadgets
Hi Rachel,
We're sorry to hear about that experience. We certainly understand where you are coming from as a customer. We checked on our record but we couldn't find any order linked to the e-mail address: Rachel.gaunt2015@gmail.com
We also didn't find an order that matches your name.
Kindly provide us the order ID or other e-mail addresses you may have used when you placed the order.
Also, note that we are Dude Gadgets, NOT DudeS Gadgets (The copycat websites has the letter 'S' between Dude and Gadgets).
Please check the order confirmation sent to your email. Below is the checklist if you, unfortunately, ordered from the copycat website.
1. You placed your order on any of these websites. Please know we're not associated with them:
a.) www.dudesgadgets.com
b.) www.dudesgadget.com
2. Order confirmation sent to your e-mail address looks the same as this:
https://goo.gl/tvuKj3
If you have mistakenly ordered from the copycat websites, we encourage to speak with your bank/PayPal and file a dispute to get a refund.
In the meantime, we'll wait for your response regarding the information we need from you if in case you used a different e-mail address when you placed the order.
Thank you.
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Order #DG337122
Order #DG337122 - Water Floss for Teeth
"Powerful water jet to clean your teeth" - COMPLETE AND TOTAL GARBAGE!!!! Paid $36.00 for what amounts to a plastic squirt gun!
Honestly, a $0.25 plastic squirt gun would do as good or better job than the piece of crap Dude Gadgets sent me! DO NOT DO BUSINESS WITH THIS COMPANY - THEY ARE A BIG SCAMMER !!!!!
Regarding service - Dude Gadgets is also HORRIBLE! I have emailed them directly and through PayPal and they never respond! This company hypes up a product using deceptive and misleading advertising then takes your money and disappears! MY ADVICE IS NEVER BUY ANYTHING FROM THIS COMPANY! THEY ARE NOT A U.S. COMPANY SO YOU WILL NEVER SEE YOUR MONEY AGAIN!!!
October 19, 2017
Unprompted review
Reply from Dude Gadgets
Hi R. Greene!
We're sorry to know you're not happy with the product received. We responded to your e-mail on the same day that you wrote an e-mail to us. Although, we're yet to know what you decide on. Here's the screenshot: https://goo.gl/z3chSy
We take your satisfaction very seriously that's why we provided resolution to you that you can request a product return as stated in our return policy. Once again, we're sorry for any inconvenience caused.
Please check your spam folder since it was mentioned that you were not able to receive a response. Thank you.
Scamming? Not rly
I was afraid paying money for just scamming but hey actually it's not scamming. I ordered my backpack and it took a very veery long time to arrive. First I went to my bank to bring back the money and so I wrote the support about my issue. I got a friendly answer fast with the tracking number of the China post. It took more then a month but in the end it arrived. So pls be serious about the website you are at and don't blame innocents for your own fault...
Greetings from Austria
October 19, 2017
Unprompted review
Not the same company
I also ordered this mysterious scam backpack that everyone is concerned about. I am foolish for the scam but dudegadgets cleared it up with information about the copy cat website. It's important that people realize this company is not at fault, although I would recommend some sort of legal action against dudesgadget (copycat website). I will be resolving this with my bank and will hopefully pay more attention in the future. Good luck dudegadgets in getting this resolved.
October 15, 2017
Unprompted review
Reply from Dude Gadgets
Hi, Brent!
We thank you for the kind words.
For any future purchases and to avoid any inconvenience, kindly make sure to only order from the original website: www.dudegadgets.com
If you need further assistance, you may contact our customer support by submitting a ticket to this link: https://dudegadgets.ladesk.com/submit_ticket
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