I really love the chair, but the quality in some parts seems to be not on par with the rest. One plastic part at the back of the chair seems to be making noise when I recline, which is not something I... See more
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Great experience, very friendly and competent seller! I had to return two bad Aeron chairs, but the third one was perfect. Very fast and professional! 5 stars to duFoyer, one star to Herman Mille... See more
Company replied
The product was great, I bought a sit stand desk, which was a bit tricky to construct but worth it. However, it was delivered on two pallets screwed together as well as cardboard and plastic wrap. Com... See more
Company replied
Ordered the Herman Miller Aeron chair from Germany. I was a bit hesitant at first due to Brexit shenanigans, but everything worked perfectly well! Fast order processing, and a couple of days later, th... See more
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Company details
Written by the company
A luxury home interiors online retailer for the UK and Germany. Shop our online range of seating, workspaces, lighting and accessories. Everything you need for your home office.
Contact info
24-32 Stephenson Way, NW1 2HD, London, United Kingdom
- +442071675633
- info@dufoyer.com
- dufoyer.com
Good service and Communication during…
Good service and Communication during the process.
December 9, 2020
Reply from Du Foyer
Thanks Michael, we really appreciate your feedback!
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The delivery took very long as the…
The delivery took very long as the homepage said that at the time of ordering it was in stock.
December 9, 2020
Reply from Du Foyer
Hi DM,
As you were part of one of our corporate schemes, unfortunately, we were unable to fulfill orders from our stock as the demand was so high from the corporate offers. I believe this was communicated by your colleague who shared the corporate offers that the lead times on the website aren’t accurate for the corporate scheme.
“The lead time is longer and the corporate Aerons are not in stock (as it shows on our website). Therefore, they can expect a lead time of 20-30 days. Covid is also impacting and so this lead time cannot be guaranteed.”
Nevertheless, we do apologise that you did have to wait a long time and for any confusion with this offer and hope you are happy with your chair now :)
WFH solution
Super easy ordering / delivery of much needed office chair for wfh. Would use again happily.
December 2, 2020
Reply from Du Foyer
Thanks Alex, we're so glad! We hope your back is happy too :)
SO much packaging
The product was great, I bought a sit stand desk, which was a bit tricky to construct but worth it. However, it was delivered on two pallets screwed together as well as cardboard and plastic wrap. Completely over packaged which was left at my property, it is going to cost me almost £100 to get it broken up and disposed of as I am not able to do this myself. Very disappointing environmental credentials.
December 1, 2020
Reply from Du Foyer
Hi Paula,
We hope you are happy with our solution to collect the crates from you and reuse them or recycle if they are damaged.
We have been in touch with our supplier again who delivered this product directly to you. They gave the following response:
“The products are packaged well so to minimise the risk of damage caused in transit.
Since this concern was raised, we have started to offer a pallet take away service as a premium service and is quoted for based on the postcode.
I will raise your comments with our warehouse manager to see if there is an improved way to go forward.”
We would like to thank you for your feedback as it has allowed us to improve the way we do things for future customers! Apologies for any inconvenience caused and we hope you are now happy with the solution and glad you are enjoying the product.
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