Dumbo Moving Reviews 

1,402
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally professional, efficient, and careful with all personal belongings during the entire trip. People note that the moving teams arrive promptly, work remarkably quickly, and make the entire relocation process completely smooth and stress-free. Reviewers often mention the helpful attitude of the workers who handle delicate items with immense care and dedication. Some reviewers were not happy with the overall scheduling and management experiences. Customers noted that teams sometimes arrived significantly later than originally expected or that communication felt inconsistent throughout the booking.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly. Reviewers consistently mention... See more

Service

Reviewers mention positive feedback about service, highlighting the professional, helpful, and efficient... See more

User experience

Clients share positive opinions on user experience, highlighting smooth and seamless moves. Reviewers... See more

Delivery service

Users describe positive interactions with delivery_service, noting that teams are often punctual and... See more

Product

People report positive experiences with product, highlighting that items arrived safely without any damage.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chino and Miguel of Van #117 were outstanding. They were very professional, efficient, courteous and FAST. They came early, moved quickly and all my items, including the fragile ones, arrived in per... See more

Rated 5 out of 5 stars

Libano from Dumbo Moving did a great job running the team on truck 15 including Juan and Carlo. They were all fast, efficient and polite. The team all worked well together to get in and out quickly wh... See more

Rated 5 out of 5 stars

I used Dumbo Moving for the first time on April 28th. I had the best experience. Oscar & John were fantastic. They're Truck #26. Honestly, they were so nice and easy to work with. They moved me out... See more

Rated 5 out of 5 stars

I have moved like four times in the past five years - and the one time I didn’t use Dumbo I regretted it. This time though might have been the best of all. Ratia and Georga were on time, super consc... See more


Company details

  1. Moving and Storage Service
  2. Moving Company

Written by the company

We are located in Dumbo Brooklyn and strive to be the most affordable and trustworthy movers in NYC. We charge a flat rate for all of our local and long distance moves. Repeat business has shown us that this is the best process in pricing our customer's moves. Our flat rate gives you control of the inventory, and if you want to move some items on your own to cut down on expenses, that is fine with us. We can move just the beds, dressers and heavy items to help make your moving costs more affordable. Of course we do prefer to move everything for you since that is what we do. We like to move it, move it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,402)

475 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rati and the other mover was amazing

Rati and the other mover was amazing! I confirmed even my fragile boxes were taken care of and okay at the end of the move. They were fast and kind and great to work with too. 👏🏾 Been a client of dumbo moving for over a decade!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Just use Dumbo

We have used dumbo for multiple moves, and just used them again to move 3 large items from BK to Long Island.

The two gentlemen arrived 10 minutes early, they were extremely polite and professional, took their shoes off when requested, and were very quick and efficient.

I would give them more stars if I could!

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Chino y Miguel kicked ass. Super quick, and perfect!

Chino y Miguel kicked ass! Super helpful and quick, nice to work with, and did such a great job. Didn’t break a single thing at all and were very communicative through the whole process.

I would suggest anyone in NYC to book with Dumbo Moving just to get these guys.

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

Awful experience. 5 hours late with minimal communication.

Awful experience. Had my move booked May 1st from 1-3. I did not receive any communication once 1pm came so I called. They said it will arrive in-between 1-4. Once 3 came they said they could not get in contact with the movers and were not sure when they were coming. Um sorry? I booked this from 1-3 and the only communication about being late was because I called. I kept calling back trying to get an update and finally around 4 they said they will be arriving around 4:30/4:45. That time past and the time just kept getting pushed farther and farther back and FINALLY they arrived at 6pm. This was NOT due to traffic, they booked too many people in one day and just wanted to get my money. The lack of communication given to me was insane. I started to move half my stuff down because I booked my elevator with my building 1-4. To top it off as I am trying to get a partial refund for this, they said industry standard is $50-$125 for a 24-hour delay. Imagine them being a day late and the only refund you get is $50? Overall awful experience.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Right from the start

Right from the start, Hank provided me with a quick call and through quite with the best price in all of Dutchess County when I met with the moving men they were polite and sweet and so helpful and also complementary to my new home it was very special and meant a lot to me. I will continue to recommend Dumbo to family and friends and I thank them with all my heart. It was a difficult day and they made it so wonderful.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend DUMBO moving enough


I can’t recommend DUMBO moving enough. They came highly recommended from a friend and I understand why. First, they were so easy to get ahold of. The quote provided online was reasonable and matched the quote given by a live person. The quote was also exactly what we ended up being charged. They accommodated our tight moving timeline two days before it happened (and on the first of the month no less.) There was a slight hiccup with scheduling, but Hank moved mountains and worked late into the night to make sure it happened as planned. He really went above and beyond.

The movers (Johan, truck #46) worked diligently and efficiently to get everything done and managed to handle all of our belongings with extreme care.

Everyone we encountered or interacted with was pleasant and helpful. It really made the whole process easy and took a lot of stress out of a stressful situation! Without a doubt we would use DUMBO again, and recommend them to everyone!!!

May 1, 2026
Unprompted review
Rated 1 out of 5 stars

This was the worst and most stressful…

This was the worst and most stressful moving experience I’ve ever had. I’ve lived in NY for 10 years and have moved 5 times now. Every other company (piece of cake, rvs, 2 men and truck etc) I worked with was great and very communicative. Dumbo said they would arrive between 1-4pm on move out day and they did not arrive until 7pm. They were unresponsive and unable to provide accurate etas after repeated calls. My storage unit closes at 7pm so I needed to be moved out by then. I had to get my own last minute U-Haul and started moving the items myself. Dumbo moving then arrived at 7pm (3 hrs after my quoted time). I’ve asked for a partial refund on the U-Haul I paid for and have not heard anything back. The movers were nice but management is terrible and rude. Highly DO NOT RECOMMEND if you’re looking for a smooth, stress free move. Literally choose any other company!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with this…

I had a great experience with this crew! They made what could have been a really stressful furniture move feel like a breeze. The guys were super friendly, arrived with a positive attitude, and took amazing care of my belongings.

TRUCK #149 🚛
It was clear they knew exactly what they were doing—they were quick, careful, and honestly just a pleasure to work with. Everything arrived in perfect shape, and they even helped make sure things were set up just right before they left. I’m so happy with the service and will definitely call them again for the next one!

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Great Movers

I used Dumbo Moving for the first time on April 28th. I had the best experience. Oscar & John were fantastic. They're Truck #26. Honestly, they were so nice and easy to work with. They moved me out of one storage unit to a new storage location in under 2 hours.

I highly recommend using this company for any of your moving needs.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

The team was super responsive, they made it all happen seamlessly and last minute. Everything was amazing!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Paul and David did an outstanding job…

Paul and David did an outstanding job on my 170 truck. From start to finish, he was professional, knowledgeable, and clearly took pride in his work. He communicated clearly throughout the process, stuck to the timeline, and the quality of the work speaks for itself. It’s rare to find someone who genuinely cares about doing the job right! Highly recommend, and I’ll absolutely be back for any future work.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth & Efficient

Want to thanks Luis and Eugenio for a quick and efficient move. They too good care of my furniture and other items….everything made it safe and secure.

April 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look