Dummyticket Reviews 358

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and proactive approach, often highlighting their 24/7 availability and quick assistance. Many people found the service to be excellent, efficient, and reliable, making their processes, such as visa applications, much easier. Consumers frequently mentioned the reasonable prices and the overall positive experience, with many planning to use the service again. However, some customers also noted occasional delays in response times or ticket delivery, taking a few hours longer than expected. A few other people also felt that the customer service, particularly via WhatsApp, could be improved, citing issues with communication clarity and professionalism. Conversely, a small portion of people expressed significant dissatisfaction, describing their experience as frustrating and feeling that the company did not deliver on its promises, leading to concerns about the website's reliability.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and reliability.... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's helpfulness,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers praised the quick and timely... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the solid, timely, and... See more

Website

Users describe ambiguous interactions with the website. Some customers praise it as the "best website out... See more

Based on these reviews

Rated 5 out of 5 stars

It's been while dealing with them and placing a lot of orders. Overall they have been wonderful and doing a wonderful job. Really appreciate their work and cooperation. And highly appreciate Mr.Is... See more

Rated 5 out of 5 stars

Mr issac is the man to go to as he is super polite & always available to guide & assist!!! Even when we are nervous/ shaky he is confident & always gives his best to resolve all our concern/ queries/... See more

Rated 5 out of 5 stars

DUMMY TICKET is a lifesaver for bookings! Got proper customer service from Issac, timely responses, and reasonable prices. Didn't hassle me once, got exactly what I needed for visa purposes. Highly r... See more

Rated 5 out of 5 stars

After dealing with a few scamming websites i landed on them and they were super helpful even when i asked about a million questions. Chatted with the team on Whatsapp to explain more in detail what i... See more


Company details

  1. Travel Agency

Written by the company

Dummyticket.com provides flight reservations and hotel bookings for visa applications. We are the original dummy ticket booking engine founded in the year 1990. Serving customers from all over the world with multi lingual staff and multiple payment and currency options.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

358 reviews

5-star
4-star
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1-star

Replied to 61% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Useless company | Highly dont recommend to anyone

I booked one ticket and it became invisible in less than 24 hours. I emailed customer care but no one responded. Initially, they said it will long lasted for 3-4 days.

Please don't waste your money. Highly don't recommend to anyone.
----------------------------------------------
Date - 7 Aug 2023

You guys are making fool to people who trusted upon you. Yesterday I escalated on @Trustpilot at around 10pm and all of sudden I received an email from you guys at 1.30 am 8 August 2023 so that you can reply on this platform.

Respected Sir, when I emailed you on Saturday 5 August 2023 at 10.24pm you never replied. On top of that, you stated that you sent tickets 2 days before the departure but how come you send me updated ticket with in 30 mins on Friday when initially I booked and no body sorted out my queries.

YOU ARE MAKING FOOL TO YOUR OWN CUSTOMERS. When I highlighted on this platform then all of sudden you sent me updated ticket with all my personal details mentioned inside ticket (earlier it was not there).

You must understand the pain which we have to face when no one is replying to our queries. I contacted your India customer care as well on whats app but he also not answered me properly. I mentioned that can I call you but he didn't bothered to reply.

Because of you guys I have to booked new, actual ticket and bear the cost of cancellation. In online business, you cannot make fool to your customers.

@Trustpolot - thanks for this platform but please make this platform more useful so that we can start a thread for discussion so that we can discuss our concern transparently

August 4, 2023
Unprompted review
Dummyticket logo

Reply from Dummyticket

Dear sir,

The tickets are valid as per time limit and that's why we send the ticket 2 days before the departure flight, so that it dont expire.

In your case we have already sent you an updated ticket

Thanks

Dummy Ticket team

Rated 1 out of 5 stars

Horrible service, mostly a bogus website

I had read good reviews and was hopeful it would be good. However, I had a terrible experience. Let me start from the start:
1. The website is terrible to use. There is "dummy ticket for visa" and "dummy return ticket". Dont know the difference. The cost is difference and the function is the same.
2. The website had bad UX
3. After you make the payment, there is no communication about when you will receive the ticket.
4. On inquiring with customer support, they then inform you that it will come on the said date (2 days before the appointment
5. Requires constant follow up
6. I received two separate tickets for my parents from different airlines on the same date. I had specifically asked for one PNR. How stupid is this? An old couple will travel to the same destination on different airlines?
7. Both the PNRs were not working
8. Horrible customer support. I tried contacting them on all platform but there was no response as soon as they realized there is an issue.
9. Their phone number is not working
10. It is very expensive as compared to other sites offering similar services. Trust me it is double the cost
11. I do not have anything against them personally but want to warn other users.
12. Yes, I have heard good reviews as well. But I had a bad experience.
13. They photoshopped my tickets.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

This is a legit service

This is a legit service. Coming from a real customer.
I was skeptical in the beginning but they provided the right tickets for Schengen visa and it was approved.
Their email replies might be slower hut whatsapp is quick and they help you on time. Company is based in India but definitely are Not scammers and totally legit and work for customer satisfaction.
Thanks again for sorting the dummy tickets guys, cheers.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I was sceptical at first but went through with it in hopes that it will work. The first hour, I've not received anything due to my silly mistake due to a typo.

After few obnoxious emails by my side, the issue has been solved and the ticket got delivered as promised. The customer support is top notch.

Can only recommend.

July 12, 2023
Unprompted review
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Rated 1 out of 5 stars

Not Reliable for Visa

On the website they tell they you pay extra for visa tickets and they would be valid for 2-3 weeks but they cancel it within in few days not even completing 2 weeks, which could cost you visa money. Would be better to book some refundable business class ticket than using this service.

June 30, 2023
Unprompted review
Dummyticket logo

Reply from Dummyticket

Dear Shahid,

I apologize for your experience

In case you are applying Greece visa from the UK they ask for tickets with etkt number and receipt. Please note that the ticket that you ordered is the flight reservation ticket.

These is another service called the Schengen plus tickets. This is the one you need to choose in case the embassy is asking for paid receipts.

Thanks

The DummyTicket team

Rated 5 out of 5 stars

Recommended 100%

Recommended 100%! I had to get return flight for visa and this guys just make what they say! Got the ticket's fast! I had to change dates two times and they did it quickly and without no charge! Very good service and real! Excellent, saving you money !

June 1, 2023
Unprompted review
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Rated 1 out of 5 stars

Stay Away

When I placed the order for a ticket, I provided clear information regarding the destination, port of entry, and transit requirement. Unfortunately, while the destination and transit requirement were correct, the port of entry was incorrect. I immediately requested a redo, but the customer service representative, Dev proved to be unhelpful and, to be exact, rude in their interactions. Over the course of 20-odd hours, I sent multiple polite texts (which can be provided upon request) inquiring about a replacement ticket, only to receive half-hearted, mostly one or two-word responses such as "ok," "it will take a few hours," "we will see" (?!), "will check," "oh sorry," and "wait," from Dev. My last message, inquiring about the time I would receive the replacement ticket, was completely ignored.

The service provider claims to be the "oldest" and the "original" in the industry, yet it appears that they have failed to learn from their rich experience. Not only did they demonstrate a lack of professionalism by inaccurately issuing the ticket, but their customer service also fell far below the expected standard.

Stay away from them.

May 24, 2023
Unprompted review
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Rated 3 out of 5 stars

Update on Customer Service

Update: Since I received a good service from Dummyticket, i recommended them to our company. However, the dummy flights that I am receiving recently are not in the same format and the service I am receiving is no longer the same as before. George J tells me it is okay to use the 4 pages ticket / dummy flight from Emirates which I know will not be accepted and just ignore my messages and email. I would appreciate if this can be treated in the same urgency as your services used to be greater than this.

May 10, 2023
Unprompted review
Rated 5 out of 5 stars

They are trust worthy with excellent services

I feel grateful to have this company to sort out the ticket. This is the first time that my little kid travels abroad alone, and they helped us for our last second request (a few hours before the flight departed). The customer service staff were bravo. They stayed awake until midnight in my time zone and wait for my kid got into the gate successfully to make sure things went smoothly and successfully. Really appreciated.

April 18, 2023
Unprompted review
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Rated 5 out of 5 stars

Authentic

I have been using their service for a couple of years now and they always deliver. Kudos

April 11, 2023
Unprompted review

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