Dunedin Cashmere Reviews 

6,240
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their softness, vibrant colors, and overall aesthetic appeal. Many people appreciate the excellent value, noting that the items are well-priced, especially during sales, and offer good quality for the cost. Reviewers frequently commend the prompt and efficient delivery service, with orders often arriving faster than expected and well-packaged. However, some customers also noted issues with product sizing, finding items to be much smaller than expected or inconsistent with standard sizing. A few other people also felt that product descriptions were sometimes inaccurate, particularly regarding material composition, and experienced problems with delivery services or ignored return requests.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as well-made, soft,... See more

Quality

People report positive experiences with quality, often describing products as stylish, well-made, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the reasonable and great... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order was supplied promptly and I was pleased with the items which were as advertised. I rated this as 4 stars instead of 5 because there was no delivery note in the parcel and the website does... See more

Rated 4 out of 5 stars

Great quality product at a good price but using Parcelforce for delivery is a disaster.

Rated 5 out of 5 stars

Super soft lambswool, bright colour, this scarf makes me happy! Thank you Dunedin Cashmere! It arrived far faster than expected and I’m utterly delighted,


Company details

  1. Clothing Store

Information provided by various external sources

Dunedin Cashmere is a traditional Scottish clothes shop stocking cashmere clothing for men, women and kids. Buy online or by visiting our store in Edinburgh.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(6,240)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful garments

Beautiful garments sent by Royal Mail, not courier which is always an issue for me. I’m kept up to date at every stage of the order.
Very professional, I will always return to this company for cashmere.
My cashmere jumper was referred to as “ooh very soft”. I didn’t have to say a word, the garment spoke for itself.

May 26, 2025
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Rated 5 out of 5 stars

Soft beautiful shawl

Beautiful item. I bought for a relative’s birthday to keep her warm when sitting. I’m sure she will be really pleased with it.

May 19, 2025
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Rated 5 out of 5 stars

Lovely weight and quality

I had purchased from Dunedin Cashmere when we visited Edinburgh, so I knew the quality of knitwear.
I'm very pleased with my cashmere jumper and with the fit. It is a very good weight to wear under a jacket or coat when outdoors, It is very suitable for dressing up.

May 13, 2025
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Rated 1 out of 5 stars

Terrible terrible returns admin - and no refund!

I’ve had a couple of things I would rate as ok for the price. No more than ok.
However I ordered a cape and it was massive … drowned me.

I have never experienced such a complicated admin process for returns with any company. After spending ages working out all the complications involved… I returned through Royal Mail.

After receiving no refund I emailed them and they said they hadn’t received it at warehouse. They asked me to send tracking number/ proof. Unfortunately I lost the slip of paper. So I have no proof. But I’m sure that Royal Mail would have delivered it. I always doing returns this way.

I notice another review here which describes the same problem. Company have replied to the review with “ send proof of tracking”

I could probably find proof somewhere in one of my bags .. or via the post office .. but I really can’t waste any more of my life on one cheap item

Unless you are SURE you want the item - don’t bother.

The very worst, most complicated ( deliberately?) returns policy ever.!

This is the first ( and hopefully last) negative review I’ve ever written for anything.

I just don’t like being hoodwinked like this

February 12, 2025
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