Dune London Reviews 

Very helpful people when I needed to make a return of some shoes. The shoes were beautiful just the wrong size for me. Im had to phone back and spoke to Emma again 10/10 for service! Thank you.

I recently made a purchase from Dune and had a bit of problem with the invoicing. It was after closing time so I tried the Live Chat, but it really didn’t help.
I then found an email address and sent an email that night that said it could take a few days for response, but 1st thing in the morning, Leah replied asking about the problem, I explained and the whole thing was sorted straight away and very efficiently.
Leah is a great contribution to their customer service department, I always shudder when directed towards large companies customer support - but this was totally outstanding !
Robert

Marie was a pleasure to contact , very friendly and resolved my query very promptly .Very happy with service.

I have had the worst customer service experience from Suzanne and Katie both on Live Chat and on the telephone regarding a return issue. Regardless of what their return policy has been, they were both unsympathetic to delivery issues I voiced, repeatedly questioned/interrogated my story (even though they claimed guidelines would have not allowed them to change their policy anyway, in which case I am unclear why they had to do this), and overall took on a tone which was rude, unpleasant and incredibly unwelcoming to someone who has been a Dune customer for the last 10 years or so, and not had any issues.

After an unpleasant experience with Suzanne on LiveChat, I then called up the phone chat line, where Katie informed me that Suzanne was sat next to her, and hence she did not even bother to listen to what I had to say.

Very disappointing overall.

I forgot to add my discount code to my first online order. Emma at Dune was extremely helpful and refunded the discount to my card once she knew the item had been dispatched. She was very helpful and this was done swiftly.

Excellent service from Leah.
Very rapid response to emails
Superb customer experience
My buying experience was first class
Online purchase and returns dealt with promptly.
My new shoes are perfect. Just what I wanted.

Very quick response and immediate resolution of the issue from Katie - Customer Experience representative

Cannot thank Marie enough for all her help. She was so accommodating, kind and professional from start to finish. She genuinely cared and made everything so easy. Customer service like hers is hard to find!

Tina’s review
This customer service representative is an asset to the company .
As a long standing customer of Dune I was very unhappy with the delivery company’s service which ended in my purchase being returned despite confusion with their arranged dates of delivery . I wanted the item so contacted Dune customer services .Tina empathised and supported me to resolve the situation .I have now received and love my new purchase

Great help from Emma at Dune Customer Service after Hermes lost my order.
Happy with final resolution.

Nite to self, do not use Hermes

Emma, exceptional in her line of work and customer service. Always very friendly in her approach and resolved my queries very promptly and efficiently. An asset and true gem for your company. Companies customer services department need more caring and enthusiastic people like Emma. A pleasure.
Maria Butler

Really nice and responsive customer service (Emma), helped me solve my problems with the discount code and size issues.

Absolutely exceptional service from Tina at customer service.
Thank you so much for such a quick response. I had lost an order number which I needed to return my shoes within a couple of hours I received it .
I wish all companies were as efficient with their customer service.

When I contacted Dune about the loss of my parcel by Evri, the case was picked up immediately and the staff reached out to me via email assuring me of their concerns and supported me with my enquiries. I was refunded including postage costs. This really prompted me to make another purchase where I got an additional 10% off my order. Thanks to EMMA at the customer support service for her input.

Katie was more than helpful and quickly resolved my problem with the website.

My refund process was smooth. Emma did a great job. I am happy

Excellent customer service from Emma after I had received a defective pair of shoes and was offered an extra 10% off my next order for inconvenience caused

Fantastic customer service from start to finish. I made an error with my order and spoke with Leah via the online chat — she was absolutely brilliant! She followed up exactly as promised, and I honestly couldn’t fault the service I received.

Thank you so much, Leah, for your help and professionalism.

My shoes also arrived incredibly quickly, and I absolutely love them!

I was not able to return the parcel through the website, then I tried online chat, but it was late at night, and no one responded. The next morning, Leah contacted me and provided the InPost label quickly. Thanks for the quick turnaround.

Very easy and convenience to connect regarding miss place order customer service agent “Marie” was brilliant and helpful to resolve the issue.

In terms of the product it’s always been great 😊.