Dune London Reviews 

Excellent customer service. Quick response via email and help offered

Emma at Dune’s customer service was a true star ⭐! Fantastic customer service- Emma was knowledgeable, efficient, polite and so helpful. I can’t thank her enough for all her help.

Emma in customer experience was fantastic to deal with over email about a stocking query.

The boots are so bad what ever the leather is in them so cheap and the price I paid for them well they are not worth the money as they are only coming from
China and costing two hundred 75 e and when you go back with them they say it’s the leather I said ye it’s dirt and cheap leather for the price and they don’t look after there customer s either I noticed the way the boots are being made now days in this shop and staff no help either very bad customer service no more buying lost a good
Customer That 3 pairs of boots from this store letting people no about the leather and the material in them boots 👌

Interacted with 2 of their online customer's service agents, Leah & Emma and they were very helpful. Got everything sorted quickly.

I had ordered 2 pairs of boots within minutes of each other and found the website was not very user friendly. The discount was applied to one pair but not to the second pair. I received a response very promptly from Emma and she very efficiently helped correct this matter for me and refunded the discount amount promptly. Thank you Emma.

Katie gave the best customer service when I needed help with a purchase. She was friendly and really helpful. Dune always give fantastic customer service and Katie amazing.

Thank you Robyn for sorting my payment so quickly.

Katie was excellent at resolving an issue I had with my order. Quickly replied to my email and kept me update with her actions. Thank you

I have had the best customer service I've ever had. I had a query about the availability of a pair of wedding shoes, as they didn't have my size. Katie from Dune went above and beyond and kept me updated. Although unfortunately my size wasn't available, Katie offered different options and checked the availability for me. I found a beautiful pair of shoes for my wedding. Thanks to Katie from Dune customer service.

I had a small problem with my order but the customer service was amazing. Emma got back to me in minutes and resolved the problem kindly and quickly . Will definitely shop here again

I had an issue with a stud that I lost off my body cross bag. I rang customer service and Katie, went over and above to try and source me some replacement studs. I can't thank her enough and solved my problem for me incredibly quickly.
5*. Many thanks.

What a joy to have your call answered straight away by a person who can help you!

A special thank you to Katie who assisted me today.

Marie was extremely helpful and provided excellent customer service.

I recently experienced an issue while placing an order due to a technical error on the website, which resulted in me accidentally purchasing three pairs of ankle boots.
I contacted customer services and spoke with Katie, who was incredibly helpful throughout the process.

She took the time to carefully go through all the details, promptly cancelled the two extra orders, and clearly explained what would happen next. Katie was friendly and professional. Excellent customer service- thank you for your support!

I contacted the customer service experience team regarding a replacement strap for my bag as it had broken. Marie dealt with my query responded to me really quickly and was able to get hold of a similar replacement strap. I really appreciate the quick and fantastic customer service.

Excellent customer service. Responded very quickly to queries. Very helpful and nothing too much trouble.

I was having a nightmare with my order. Ordered the wrong fitting. Silly me. Just been on a live chat with such a lovely helpful lady called Katie. She sorted my problem out straight away and reassured me. Sent an email right away. Thank you again for the fantastic service 🌸

I'd like to share positive feedback from Dune London.

I had ordered several pairs of boots from what was once, a huge highstreet store. There was an issue with them confirming the return and only issuing a partial return/refund despite being sent all the proof of returns.

I decided to contact Dune directly.

Suzanne replied very promptly, with not only an instant explanation but a resolution which enabled me to stop wasting precious time and concluded the problems I had faced.

Very impressed, I'll be ordering directly from Dune London in future. Thank you again

Had a lovely experience with the customer service team here. I had a small issue with an order, which was dealt with quickly and efficiently. Katie, who assisted me, was extremely helpful and a pleasure to deal with.

Emma was extremely helpful, my order had gone missing with Evri and she sorted out my refund and offered me free delivery and a discount to reorder! Really friendly and human! Thank you!