Duracell Energy Reviews 

Another frustrating experience - can’t login to the app tonight to setup ev charging so im sat in a remote location with 20% battery and because the app controls everything if it doesn't work nothing works. I’ll repeat my previous statement - if you are thinking Duracell eco system for pv and ev think again. No support over the weekend of course so now I have to wait until Monday and change any plans I may have had involving the car for tomorrow and Monday until it’s resolved. Bad bad bad!

Great hardware, let down by an increasingly restricted and unreliable app

The hardware itself — the inverter and battery — has been solid and I have no complaints there. It does what it should, reliably and without issue. Sadly, the same cannot be said for the software experience, which has made ownership increasingly frustrating.

The Dura i app is substantially better than the consumer-facing Duracell Energy app in almost every way — more detailed, more responsive, and critically, more reliable for managing charge schedules. However, with each update, functionality available to the end user is quietly eroded. The latest update has removed access to scheduled charging entirely through Dura i, despite the fact that its scheduling was far more dependable than the consumer app, which from my own experience and wider owner feedback regularly fails to execute charge and discharge instructions.

This feels like a deliberate decision to push users onto an inferior product rather than invest in improving it. The result is that I am now without a reliable way to manage the core function I purchased this system for.

Support has been lethargic. I first raised this issue in December following a previous update that caused similar problems. It routinely takes two or three emails before receiving any reply, and my current query has now gone unanswered across four separate emails. Months later, the same issues persist with little meaningful resolution. Promises are made, apologies offered, but the underlying problems remain.

I genuinely regret this purchase. The hardware deserved better software and better support. If you are considering a Duracell Energy system, I would strongly urge you to research the app reliability thoroughly before committing — it is the weak link that undermines an otherwise capable system.

I fully expect a prompt reply to this review suggesting I contact the support team — quite the contrast to the six emails currently sitting unanswered in their inbox

Communication was very good and dealt with my app login problem. Courteous and prompt.

Good effort by Charlie S.
It would have been 5 stars had the app worked before he left. App still not working.

Emailed customer support for help with my battery system. Maha was very quick to respond and my issue was resolved the same day!

Had a bit of an issue regarding commissioning spoke to Dan miller also video called me he was on point I’ve great tech support

Had 6kw inverter with combined 10kw of battery storage installed. Completely satisfied with performance and appearance, App very user friendly.
Product backup and support very important to me and Duracell provide this very efficiently and promptly. A big thank you to Harry M, he has been my point of contact, very knowledgeable and inspires confidence in the product

I had a few issues with my app access but Maja was very quick to resolve this for me. Great work thanks

I had an issue with my WiFi connection and although it took a couple of weeks to resolve when i linked up with Harry he couldn’t have been more helpful and my issue was speedily resolved with a couple of home visits on his way home. Thank you Harry

Maja was very helpful and professional and sorted problem straight away.

Great customer service from Maja at Duracell. After my app was not working due to my installer setting it up incorrectly. Maja was able to rectify the issue swiftly. Thank you very much🌟🌟

Great team, thanks to Charlie S for guiding me through a stressful process I had with my set up, the system works amazingly and Charlie was very patient with dealing with me.

I’ve just got off the phone to Maja from customer services and she was excellent in helping resolve my problem with an off line inverter. I had used the on line help guide from the Duracell website which didn’t give enough information to resolve the problem. Maja was able to provide the extra step needed to reconnect my inverter. Maja was very patient whilst I worked through the reset steps and she seemed like a very pleasant person.

Jack the engineer that came was polite (10/10) and replaced the faulty inverter. We have been extremely disappointed with Duracell as we have been ongoing problems since the system was installed in October 2024 and this is the first time they have sent an engineer out

Thanks to Maja for very quickly remedying my battery which suddenly stopped charging as programmed. Rang me back as promised within an hour to report success. Thanks again

I was assisted by Maja at PureDrive. From start to finish she communicated very well and promptly. I must say that my experience with PureDrive has always been positive and I have no hesitation in recommending this company to anyone who wants to purchase a Solar system battery.

Two installers (Ren and Charlie) super quick, friendly, very knowledgeable about what they were going to do. Explained it to me so I could understand. Would definitely use again and recommend. Great customer service - set me up on the Mobile App.

Great customer Service.
My elderly mother needed help with the Duracell Energy app, Maja was very patient and helpful. Thank you very much!

I had an issue with my setup following a change of home router and Will was able to sort the problem within minutes.
Not the first time I have had such great customer service from Duracell Energy.
Many thanks Will and the team.

Worse customer service experience possible.

Just hope you don't experience any issues with your inverter or batteries as their customer service is shockingly poor.

Firstly you need to get through. After 30 mins it terminates the call and asks you to leave a message. This happens repeatedly.

When you do get through, they are all very pleasant, and will go away and speak to the 'tech team' while you're on hold, they then apologise a lot and say all the right things, but then nothing happens.

Lost count of the number of times i was told i will be called back and i didnt happen. So you call them up again. And repeat the process.

It happens too many times with different staff for it to be someone simply 'forogetting'. It's a management / process issues. There is no accountablitily, so staff keep making promises and not dleivering. Poor in 2026.

Still waiting for my issue to be fixed. Engineer was supposed to come out to me but were ill. No issues there, people get ill, but then i have to follow up to get another appointment and was told on Friday they will call back after theirscheduling meeting on Monday with an appointment slot and my issue has been escalated.

Nothing.

Its now Wednesday and im back on the phone to them....currently on hold

There are other suppliers of solar kit who genuinely will try and resolve customer issues.

Not this lot. Choose carefully - Solar isn't about costs - it's about aftercare, warranties and support when things go wrong, as they will.

Would go with a different supplier if i could make the decision again.

...still on hold