Lovely bed delivered on time. Slightly different to the colour I thought it would be but it’s ok (just a little repaint to match the bed better) great quality, lovely plush velvet & super comfy. I de... See more
Company replied
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Review summary
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I am the intermediary for an elderly person who does not buy online. We found the online system worked very well. The delivery updates were fine but the two drivers just dumped the box in the living... See more
Company replied
Good quality items for the price but overcharging and underdelivering with delivery fees...on two separate occasions when buying a bed and a mattress I paid £29.99 for 2 man delivery to room of choice... See more
Company replied
The bed we ordered is great, but we did have quite a few issues with the initial delivery which was quite frustrating! The team at Dusk were quick to answer emails on this, but communication between t... See more
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Company details
About DUSK.com
Written by the company
Fill your home with luxurious sofas, elegant dining furniture, sophisticated bed frames, and cosy mattresses and bed linen. Plus, discover the perfect finishing touches for your home, from premium curtains and fluffy cotton towels to soft cushions and textured throws.
Designed with high-quality materials hand-picked by the DUSK team, our dining room, bedroom and bathroom collections are the epitome of luxury for less, blending modern and timeless designs.
Designed with high-quality materials hand-picked by the DUSK team, our dining room, bedroom and bathroom collections are the epitome of luxury for less, blending modern and timeless designs.
Written by the company
- We're committed to our customers!
- We appreciate your feedback and would love to help. If you would like to speak to our Customer Service team, please call us on 0113 519 0311.
Contact info
Leeds, United Kingdom
- 0113 519 0311
- help@dusk.com
- dusk.com
3.5
Average
122K reviews
Asks customers to review
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Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Fast and efficient delivery.
fast and efficient delivery.
Ordered a few items from DUSK and the quality is very good at a reasonable price.
Had an issue with an order recently and Customer services were very efficient in sorting this out and sending out a replacement.
June 5, 2026
Unprompted review
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Delivery did not arrive
Ordered a bed which still has not arrived as they did not supply the delivery partner with the correct item.
No email or call from them after waiting in all day - still no resolution and no delivery date a week later after numerous email and chasers.
Unable to get through on the phone.
May 29, 2026
Unprompted review
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Will definitely use Dusk again
Easy to order and delivery on time and no fuss,
Really pleased with my Seattle click clack sofa bed!
Very good quality and very sturdy.
Will definitely use Dusk again.
May 25, 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
No problem with ordering the a great product cushion…
No problem with ordering the cushion covers and the delivery which was quick.
May 31, 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Great communication and items delivered…
Great communication and items delivered to the right room.
May 24, 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Excellent delivery, service and furniture
Excellent delivery. My chest of drawers was carefully packed, protected and delivered. Communication around delivery is excellent. The chest of drawers itself is lovely, true to online pictures and even smells delightfully woody ( similar to the waft of pine forests).
May 26, 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
I love dusk!
I love dusk, the quality, the prices and the choice of products is brilliant! Such a lush place to shop 🙌🫶
May 25, 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Product arrived without assembly…
Product arrived without assembly instructions or any screws, bolts etc.
Also appears that something had been spilled on the product.
The delivery was on 4/6/2026
May 25, 2026
Very happy with the sofa bed
Very happy with the sofa bed - well made and comfortable. Delivered in line with time expectations.
May 23, 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
I have nothing but extremely positive…
I have nothing but extremely positive things to say about Dusk. My experience with the company has been fantastic from start to finish, especially because of the exceptional customer service I received. I needed some help with an order, Arshad has been absolutely outstanding in handling my query and supporting me.
Arshad went above and beyond in every aspect of his assistance. He was patient, understanding, and genuinely caring, taking the time to make sure everything was fully resolved and that I felt supported throughout the process. Nothing ever felt like too much trouble for him, and he dealt with everything quickly, professionally, and with real kindness. His communication was clear and reassuring, and he made the whole process feel much easier to manage.
I would highly recommend Dusk to anyone. They offer brilliant value, high-quality products, and excellent service. Arshad in particular deserves special recognition for his exceptional support—he truly made a real difference to my experience and is a credit to the company. Thank you Arshad!
June 5, 2026
Unprompted review
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Delivered on time
Delivered on time. Bath mat is a little bigger than I thought but it is soft and good quality. I could swap it to a bigger bathroom so will keep it. Lovely products.
May 24, 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Very good
Very good, prompt service. Excellent packaging.. very swift! Beautiful products
June 1, 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Would rate as zero if possible
Would rate as zero if possible. Shocking customer service. Lost a full days salary awaiting an order for them to provide the wrong delivery address to the courier. Requested a Saturday delivery as compensation for a day of lost wages to be told this isn’t possible as they only operate Monday to Friday and I have to wait 3 working days for an update. Will never use again.
June 5, 2026
Unprompted review
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