Reasonably easy to go thrpugh orderimg system ex cept for being pushed ainto extra goods which i did not really require but have taken as wanted to complete transaction. Also 1st time i have used th... See more
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Bought 4 of these 2 for myself and 2 for gift for my grandchildren but both of them already have similar products,so sadly will return 2. I've not tried these yet but having looked at their ad feel t... See more
We had troubles ordering and mistakingly ordered 4 instead of 2 robot vacuums. We immediately emailed them to cancel 2. After a week, we were advised the order couldn't be stopped (sure). Then we only... See more
Company replied
I appreciate the ease of being able to order this product & get it checked out then shipped. I really hope this robot vacuum works as well as it was advertised. I’ll be sure to check back in with an... See more
3.8
Great
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Fast response and very satisfactory to…
Fast response and very satisfactory to my request
July 6, 2026
Unprompted review
Excellent service
I got a really quick reply they quickly found my order and quickly told me where it was and what was happening with it infact I was surprised and very happy with how dealt with my enquiry the whole experience exceptional thankyou support team
July 4, 2026
Unprompted review
Very easy and simple language.
July 3, 2026
Unprompted review
Beware of ordering from this website
I don't remember ordering three I was under the impression that I had ordered two. The website kept coming up with more 'offers' that I didn't want. I assume that it gave me the original order then when I was bombarded with all the offers I decided to take two, not two more as well as the original order. As the invoice didn't come up because I couldn't close out of all those endless unwanted other 'offers' I simply closed the site. So please I DON'T WANT THREE ; I WANT TWO so I would appreciate it if you change my order ASAP and simply bill me for the two advertised at $39 each ($78) not three at $144. Beware of this site it bombards you with so many more unwanted products and you CANNOT contact them they are pathetic and am going to complain to ACCC about them. I also tried emailing them but the emails kept being returned as undeliverable. It is extremely hard to even contact them.
July 1, 2026
Unprompted review
Reply from Dustapro
UPDATE:
Hello Sharonne,
Thank you for the information you provided.
We have located your account and assigned an agent to assist you with our return and refund process. Please visit your email at your earliest convenience.
UPDATE:
Hello,
Thank you for the details.
We found order and to make sure your case is being prioritized, we have assigned an agent for further support.
We hope to resolve this matter with you.
________________________________
Hello Sharonne,
Thank you for taking the time to share your experience with us.
We understand your comments regarding the quantity reflected in your order. For clarity, our checkout process is intended to display the order details, including selected quantities and any optional offers, before a purchase is finalized.
We'd like the opportunity to review the order you're referring to. We've sent you a another message through TrustPilot, requesting your order details.
Please respond to our message during your convenient time. We are hoping to provide you an appropriate resolution soon.
Kind regards,
Logan from DustaPro
Answering my enquiry quickly and…
Answering my enquiry quickly and satisfactorily
July 3, 2026
Unprompted review
There was a mix up with my order
There was a mix up with my order, but I dealt with a lady Victoria ho was extremely helpful and sorted my order out very quickly. She was very professional efficient and as I said helpful
June 28, 2026
Unprompted review
Reply from Dustapro
Hello Margaret,
Thank you for taking the time to share your experience with us.
We're delighted to hear that our agent was able to assist you promptly and that her professionalism and support helped resolve your order. Your kind words will be shared with our team.
If there's anything else we can help you with in the future, please don't hesitate to contact us at support@dustapro.com. We'll be happy to assist.
Kind regards,
Logan from DustaPro
"Tricked" into adding two more units…
"Tricked" into adding two more units before completing the order process. Only intended to buy and try two units, but the website put up another offer with "small print" of declining the offer which could easily missed.
June 30, 2026
Unprompted review
Reply from Dustapro
Hello Chong,
Thank you for sharing your feedback with us.
We understand your comments regarding the offers presented during checkout. For clarity, any optional offers are intended to be separate from the main purchase and are entirely optional.
If your feedback relates to a specific order or experience, we've sent you a private message requesting your order information. Once we receive your response, we'll be happy to review the details and assist you further.
Kind regards,
Logan from DustaPro
Ill wait unril product arrives
Ill wait unril product arrives. I hate items advertised in American $....why? This is Australia. Only discover at checkout.
June 30, 2026
Unprompted review
Showing too many extra things to purchase
I did not like trying to get to purchase more items.
June 28, 2026
Unprompted review
Customer service has been very…pleasantly dealt with.
Customer service has been very supportive. Prevented making my dilemma stressful. Im very grateful for this.
June 19, 2026
Unprompted review
I don't like how you keep trying to get…
I don't like how you keep trying to get me to buy other things!
June 28, 2026
Unprompted review
Reply from Dustapro
Hello Jurnee,
Thank you for sharing your comment.
While additional offers may be presented during the ordering process, they require an active choice before being included in an order. We would nevertheless like the opportunity to take a closer look at what happened in your case.
As we are unable to identify your order based on the review alone, we have sent you a separate email requesting a few additional details through TrustPilot.
We look forward to assisting you further.
Sincerely,
Logan from DustaPro
Many extras pushed
Many extras pushed. Found I'd purchased more than I needed. Guess they'll be Xmas gifts for friends & family. Just hope they're as good as promised. Other than that the process was very simple & somehow they even picked up my address- presumably from PayPal.
June 26, 2026
Unprompted review
It would be better if you could just be…
It would be better if you could just be able to order what you want without all those advertisements.
June 25, 2026
Unprompted review
Had a little trouble getting started…
Had a little trouble getting started but once sorted acted very fast
June 25, 2026
Unprompted review
Easy to order BUT also easy to order…
Easy to order BUT also easy to order more than you want. Be careful
June 24, 2026
Unprompted review
This company is a scam
This company is a scam! They take the money you authorise for their product then while they have access to your bank they take whatever other value they have access to so beware. I was lucky and had a daily limit on my account so they failed to get much but they have scammed me out of close to €200 but having read some of the reviews i have since found a lot of people have lost a lot more. They say they have a cancellation window but that a load of tosh. Once they have your money they claim there has been no order placed! STAY AWAY UNLESS YOU HAVE MONEY TO LOOSE,!
June 23, 2026
Unprompted review
Reply from Dustapro
Hello Susanna,
Thank you for taking the time to provide your review.
We understand the thoughts you've expressed regarding your order and the checkout process. For clarity, our checkout process is intended to present the order details before a purchase is finalized, including any selected quantities or optional add-ons.
We've reviewed your case and are pleased that a resolution has now been arranged. If there is anything else you need, please don't hesitate to message us again at support@dustapro.com.
Warm regards,
Logan from DustaPro
Too many added product options
Too many added product options - prefer all options to be upfront before starting my order
June 22, 2026
Unprompted review
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