Dutchcouragelingerie Reviews 

77
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

I have been in dispute with this shocking company since December. Ordered mid December. Never received the order. Was promised a refund in January which wasn't honored. 10 emails later, no response... See more

Rated 1 out of 5 stars

Scam. Fake company. Do not use I wish I had reviewed this site before placing an order Numerous emails, direct messages on Facebook and instagram since late November One reply early December offe... See more

Company replied

Rated 4 out of 5 stars

Ordered a present on March 11th. Confirmation said delivery in April. This didn’t happen and no communication either. Has not responded to request for refund. UPDATE 09/05/24 Re-sent previous ema... See more

Company replied

Rated 5 out of 5 stars

This is beautiful lingerie, great quality and super fit. I’ve had several pieces and they don’t disappoint. Suspender clasps are good quality and the material is also very good. Not your average high... See more

2.4

Poor

TrustScore 2.5 out of 5

77 reviews

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2.4

All reviews

(77)

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Rated 5 out of 5 stars

Gorgeous bra and great service

I recently bought the Jonquil Bra with Swarovski crystals. It is absolutely gorgeous, delicate and super comfortable too. It makes you feel like a sex bomb! The company is a true find as Niki, the owner, understands both her customer and what service is all about. I highly recommend.

September 13, 2023
Unprompted review
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Rated 5 out of 5 stars

Beautifully made garments

Ordered few, beautiful garments, worth every penny for what you get.Always got compliments from my other half. Beautifully made with lovely material. Am always on the look out for new collections.

October 24, 2023
Unprompted review
Rated 1 out of 5 stars

Diabolical

Wrong item sent, emailed repeatedly with no response. Item returned with certificate of posting - again no response to email. Case opened with PayPal

Update
Correct goods now received. Request for review to be changed by the owner however the extremely poor customer service and the need to contact PayPal etc before it was sorted out still puts it at a 1 star service - shame as the products are excellent. Sort the customer service out and I would think about using again.

October 12, 2023
Unprompted review
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Reply from Dutchcouragelingerie

Hi Jane, I only requested that you changed your review so that it was honest. You have neglected to mention that this is your 3rd order with me and that you experienced no issues at all with the previous two. You also have not mentioned that with the above order you are complaining about, I contacted you from my own personal email account as you were not receiving the responses to your emails from my business account. I have never ignored any email communications, I have responded to every single one and I have not received any communication from PayPal regarding this purchase so it is not correct that you had to reach out to them for this to get sorted. Thank you for your kind words regarding my products it means a lot. Niki.

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Rated 1 out of 5 stars

No customer service

Ordered a set for my partner and it didn’t fit. I have emailed twice in the last week to arrange a refund and have had no reply despite the website stating that they reply within 24-48 hours. Very poor customer service

August 7, 2023
Unprompted review
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Rated 5 out of 5 stars

Fabulous customer service

After much searching I found the perfect item for my girlfriend's birthday on the Dutch Courage page and placed an order. Niki contacted me to explain that delivery of the product had been delayed and offered to refund or to wait. I chose to wait as, for once, I'd ordered in plenty of time. True to her word, once Niki received the garment from her supplier she despatched to me on a 24 tracked service and included some lovely gift wrapping. The item itself was exactly as advertised and proved to be a perfect present. The service and communication that I received from Niki was also top class. and I won't hesitate to purchase from Dutch Courage again in the future.

June 20, 2022
Unprompted review
Rated 5 out of 5 stars

My original item ordered from Dutch…

My original item ordered from Dutch didn't arrive for my anniversary, the tracking with royal mail didn't give much info so I explained the situation to Niki who works there (Business owner?). Niki organised for a replacement product to be sent that very hour as special recorded next day delivery and all for free. I got my items in time for my wife and I and we couldn't be happier with the stunning products and the service. Thank you Dutch Courage and especially Niki for all your help!

February 28, 2022
Unprompted review
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Rated 2 out of 5 stars

Avoid

This company have a good selection of lingerie. As a lingerie newbie, I saw their ads on facebook and went ahead and purchased some items as I had decided to start my lingerie journey.

I have learned a lot from the experience; mainly that there are lingerie sellers out there that purchase cheap lingerie from sites such as Shein (at last one of the bodysuits on the DC website is from here sold for 4 times the price) and then sell them with a large markup.

So, fool me fell for that, but it gets worse ...

They did not refund me for one of the items I sent back. I queried this and they did not respond to my message. They do state they may take up to 48 hours to respond but I go no response and it took multiple messages for them to get back to me.

I ended up opening a case with Paypal who refunded me. In all, it took me a month to get my money back.

So, avoid this company. I found the experience stressful and know that I got ripped off for what I did pay for.

February 11, 2022
Unprompted review
Rated 3 out of 5 stars

Refund received

I ordered an item from the website on 8th Jan and received an email on the 11th saying it had been dispatched. However, this item actually wasn’t in stock and wasn’t dispatched. I received a full refund on 2nd February so the matter is now resolved

January 31, 2022
Unprompted review

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