Dutch Health Store Reviews 15

I have been a loyal customer of the Dutch Health Store for over three years, spending thousands of euros. While the store offers beautiful brands and careful packaging, my recent experience regarding Tidelands House has revealed a deeply disappointing lack of professional ethics and customer care.
1. The "Success Tax" on Pricing
I noticed a concerning pattern: immediately after a newsletter celebrating the "overwhelming success" and sell-out of the Tidelands House collection, prices were hiked by nearly 15%. When I reached out with sincere feedback, the owner didn't offer a professional explanation, but a rude dismissal, suggesting I was "lucky" to have paid the previous fair prices. It appears that once a brand becomes a favorite, a "success tax" is added.
2. Reactionary Policy Changes
My experience with the "Second Chance" section was equally telling. Minutes after I called to point out a pricing error on the website, the shop policy was immediately changed to restrict customers to "one item per order." This felt like a reactionary, punitive shift rather than a customer-focused improvement.
3. Hypocrisy and Lifestyle Funding
It is particularly hypocritical given the owner’s past emails criticizing Living Libations' pricing as "paying for their nice warehouse." for which i have a chat transcript with her own words as proof...Now, it seems customers are being asked to fund the owner's own lifestyle shifts and the French cottage she frequently mentions in her newsletters.
4. Unprofessional Public Venting
Most shockingly, after I shared my private feedback, the owner used her public newsletter to "vent." She compared my 3-year professional relationship unfavorably to a 5-minute encounter with a stranger in France who gave her free gym access. Using a business platform to mock a long-standing customer is the height of unprofessionalism.
Conclusion
The owner handles all communication personally, resulting in a defensive, cold, and "ego-driven" tone. When I finally shared my decision to leave, her response was a one-sentence dismissal without a single word of apology.
To this business, loyalty is disposable. If you value transparency, professional accountability, and a shopping experience free from the owner's personal drama, I strongly suggest taking your business directly to the brands themselves.

I bought a bottle of KIWABI color shampoo (58 euro for 1 bottle!!!!). This shampoo is not covering 1 grey hair. It only irritates my scalp, gives a brown-yellow shine and makes my hair super dry. When I contacted the company for a refund they just ignored my complaints. It's a pure scam.

The GOAT of natural products! A lot of niche brand. Always great service!

More than great service! My order came the day after I ordered, and I received a super kind handwritten note and a cute little chocolate with my order. This is just so thoughtful and it really makes a huge difference. I will definitely order here again :)!

What should i say about this lovely business??? Quality of products, excellent communication with customer, perfection on parcels and delivery times. I am a returning customer and will always be since i want to support small businesses with hard working people behind them.

Thank you for wonderful excellent service, especially the handwritten note.