DVS Home Ventilation Reviews 165

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, noting that interactions were pleasant from initial contact to installation. Many people highlight the excellent service, describing it as prompt, organized, and effective, leading to a smooth overall experience. Consumers are very happy with the product, often calling it a "game changer" for reducing condensation and improving home comfort. However, some customers also noted issues with the product's effectiveness, particularly regarding humidity control, with a few experiencing increased moisture or coldness in their homes. A small number of people reported problems with leaks appearing after installation, and some felt that the product did not fully deliver on promises made by sales representatives.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Product

Users describe positive interactions with the product. Many customers praise its effectiveness in reducing... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the product as quiet and effective,... See more

Technology

Reviewers highlight positive aspects of technology. Customers are very happy with their new DVS systems,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First phone call to DVS easy. The team we’re onto our request and job undertaken as soon as equipment arrived from courier. Technician was friendly and efficient and took old system away and lef... See more

Company replied

Rated 5 out of 5 stars

Highly recommend DVS systems. Phil Auckland Manager Auckland Central was absolutely brilliant to deal with. Positive and informative advice to what would work best. Pricing excellent compared to other... See more

Rated 5 out of 5 stars

The DVS people! They are so nice and professional -always pleasant and easy to deal with and focused on a great customer experience. It is a brilliant so quiet product and every house should have one!... See more

Company replied

Rated 5 out of 5 stars

Emma & Russell from the Auckland branch were incredible to deal with, so prompt, professional and friendly. We weren’t able to be home the day our DVS was installed but we trusted them to be there a... See more


Company details

  1. Furniture Store

About DVS Home Ventilation

Written by the company

The Heart of a Healthy Home. For more than two decades we have been making New Zealand homes healthier and more comfortable.

Ventilate your home with fresher, drier air and vastly improve the quality of the air you and your family breathe, as well as reducing moisture, condensation and odours.


Free Consultation


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Don't think about it....just do it!!!!

Having a DVS installed in my house has been a game changer and the best money I've spent this year. I have a new home and the difference it's made has been amazing. Besides no more condensation, we no longer need to run the heat pump during the night and there's been no need to set the timer for it to come on in the afternoon as the house quickly heats up once the heating is turned on after work. Also, we've hardly used the gas fire at all. The house feels so much drier and is a lot easier to heat. Right form the first contact I made the DVS, the service has been exceptional, and I have since referred friends and family to DVS.

September 2, 2025
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

No feeling quite like a dry and cozy home! Thanks for the feedback Sarah!

Rated 5 out of 5 stars

DVS Annual Filter Update

I received an email from DVS to advise my annual date to buy and install a new filter for the DVS system was due. This was my first time needing this since the system was installed. I was advised the price and the two types of filters were recommended to choose from. I placed the order by returned email. I was offered credit card or internet banking payment. I appreciated the options and picked internet banking. I received an email advising it had been despatched the same day of my order and payment. Everything went smoothly and the courier delivered it to my door within the 2 day period. I had the option to connect to recommended installers in my area but I chose to arrange that separately as we have an electrician in the family. I would add an electrician is not needed to install the filter as you can view the step by step video guide provided by DVS on how to do this installation yourself ( or for another person you know who can climb up into the roof). I am very happy with the friendly professional service I received. I will be buying the filter again from DVS next year.
The DVS system I purchased has proven very effective to stop the condensation issue on my windows and has given me fresh air in the home year round.

August 25, 2025
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

Thanks for the feedback Helen, we appreciate the kind words!

Rated 5 out of 5 stars

Great service and amazing product

Great service and amazing product, after getting double glazing its worth spending a little more and investing in DVS to keep your home warm and dry!!

August 9, 2025
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

Thank you, Toni! Glad DVS is making a difference in your home.

Rated 2 out of 5 stars

Poor after sales experience

I have had a DVS system since I moved into my home in 2012. In 2025 one of the ventilation covers was damaged and fell off after renovations. I got in contact with DVS who said an installer would come out. To this day approximately 6 weeks later I have not had any contact. DVS you were great when you wanted my money but your after sales customer service is appaling.

August 18, 2025
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

Hi Leigh-Anne, we’re really sorry to hear about your experience. Thanks for your patience and for bringing it to our attention. Our customer care team would love the chance to make things right. We're unable to locate you in our system from your name alone, but we have requested more information via the platform in order to contact you. Thanks, team DVS.

Rated 5 out of 5 stars

First phone call to DVS easy.

First phone call to DVS easy.
The team we’re onto our request and job undertaken as soon as equipment arrived from courier.
Technician was friendly and efficient and took old system away and left everything tidy.
DVS system is amazing no more crying windows like advertised.
We even received generous discount for being Pensioners.
Thanks to the wonderful team at DVS.

June 12, 2025
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

Thanks for the feedback Jane!

Rated 5 out of 5 stars

Great service

Phil and the team at DVS were responsive and helped ensure the design we put together, met our needs. He was prompt with responding to our queries and took the time to explain the system's function and ensure we understood. We appreciated the flexibility of the installation crew as well.

August 5, 2025
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

Thanks for the feedback Chris!

Rated 5 out of 5 stars

DVS installation

We had very fast and efficient service from our first point of contact through to the installation. We now have a dry and condensation free home. Every home should have a DVS system installed. Lara was very knowledgeable in assessing our needs and advising on the correct system for our home and Sam installed it a couple of weeks later within a couple of hours and with no inconvenience whatsoever

July 22, 2025
Unprompted review
Rated 1 out of 5 stars

Dont use dvs

very poor after installation service I would NOT recommend this company to anyone

July 31, 2025
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

Hi Wayne, we’re really sorry to hear about your experience. Our customer care team would love the chance to make things right. We're unable to locate you in our system from your name alone, but we have requested more information via the platform in order to contact you. Thanks, team DVS.

Rated 5 out of 5 stars

Excellent Service from DVS

Very happy with the service from DVS thank you to Phil & The electrician Steve from SM Electrical was efficient, professional, and incredibly friendly—made the whole process easy and stress-free. Great experience from start to finish. Highly recommend!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend DVS systems

Highly recommend DVS systems. Phil Auckland Manager Auckland Central was absolutely brilliant to deal with. Positive and informative advice to what would work best. Pricing excellent compared to others and no hard selling. Upgraded an old system from another brand to DVS EC Climate Controlled. Within 1 week was installed, took 1 1/2 hrs first thing in morning. Overnight the air was so much dryer. AAA++ Service

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and friendly team. Great product.

We have had a DVS system for over 10 years in our house and have had no issues. We decided to add an outlet in the garage recently and we were very happy with the service from booking to installation. Russell who did the installation was fantastic, efficient and friendly. Also, he arrived right on time which was very much appreciated! Thank you.

June 24, 2025
Unprompted review
Rated 3 out of 5 stars

Still on the fence

We moved from a very old HRV system to a modern DVS system. To keep it simple we were looking at power saving because the HRV system was runnng two old AC electric motors which use more power.
The new DVS system runs one DC electric motor to our five ceiling vents.
Results after 5 months with power saving is looking positive as power bills increase.
Pros for DVS: it is very quiet when running compared to the old HRV system.
The control panel is easy to use.
You can replace the fan filter yourself to reduce costs.
Cons: our only issue to date is getting more warm air from the roof into the house during the day, it seems really slow to warm up the house.

June 21, 2025
Unprompted review
DVS Home Ventilation logo

Reply from DVS Home Ventilation

Thanks for your feedback Phil, we are glad DVS is making a difference in your home. Our customer care team would love the chance to have a chat with your about options for transferring warm air. We're unable to locate you in our system from your name alone, but we have requested more information via the platform in order to contact you. Thanks, team DVS.

Rated 5 out of 5 stars

Extremely efficient

Extremely efficient, from initial home visit to installation. Absolutely impressed with everyone at DVS. Highly recommend them.

June 6, 2025
Unprompted review
Rated 5 out of 5 stars

We love our DVS

We love our DVS! One week in and no wet windows, whoohooo!
Sales: Wayne was knowledgable and answered all my questions. Thank you!
Installation: Steve from SM Elictrical was a treat - super efficient and a pleasure to work with. Keep that man 😅
Highly recommend 👍

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t fault this company at all

Can’t fault this company at all. From the first phone call, to having our system installed was 2 weeks, fantastic service and so happy with our DVS. Our house is so much dryer and warmer and no condensation at all. Thanks guys, very happy.

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

A very professional installation

Russell arrived on time and installed the 4 vent DVS system in ~2 hours. The installation was sympathetic to the uneven ceiling panelling: the edges of the vent cut in order that they would sit flush to the ceiling. The workmanship was to a high standard. Russell cleaned up afterwards.

May 22, 2025
Rated 5 out of 5 stars

Highly recommend!

Emma & Russell from the Auckland branch were incredible to deal with, so prompt, professional and friendly. We weren’t able to be home the day our DVS was installed but we trusted them to be there alone and we came back to a well installed DVS and no mess at all.

Even though we are in a modern home with extra glazing and heatpumps, we were finding wet windows in the morning and our kids have allergies and asthma. We have noticed an immediate difference and are loving our DVS

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

We have been with DVS for 10 years now

We have been with DVS for 10 years now, and the service we have received has been excellent! Everything we have from our DVS ventilation system and heat pumps have not failed or broken down in this time. Yesterday we got two more small Mitsubishi heat pumps installed. Gordon came around our place and sorted out what size of heat pumps we would need, the location and where to place them for maximum benefit. Sue was brilliant at guiding me through all the financial details and helping with payments. Vincent the electrician made sure everything worked, cleared up all the mess and rubbish and thoroughly tested the pumps. Extremely professional team at DVS who care about their clients, and work to achieve the best results possible. I would recommend them to everyone thinking about home ventilation and heat pump systems.

May 8, 2025
Unprompted review

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