Dwellworks Reviews 

Unfortunately, my experience with Dwellworks during my relocation to Frankfurt was extremely disappointing.

I expected a professional relocation service to make the housing search easier, provide local expertise and access, and ultimately reduce the stress of relocating. Instead, I felt that I had to manage a large part of the search myself and saw very little added value compared with searching on the usual public real estate platforms independently.

One of my biggest frustrations was the lack of transparency around how the service worked. It was not clear to me from the beginning that the support was based on a limited allocation of time rather than on achieving an actual outcome. Had this been communicated transparently upfront, I would have approached my relocation very differently.

What made the experience particularly disappointing was the personal impact. Relocating to another country while starting a new role is already challenging. Instead of reducing that pressure, the process added considerable stress and took a lot of my own time and energy.

In the end, I found my apartment myself.

I want to emphasize that this review is not directed at any individual person I interacted with. My disappointment is with the overall service model, the lack of transparency, and the value I received from the service.

For a professional relocation provider, I expected a much more proactive, transparent and outcome-focused experience.

I would use extreme caution when applying or renting with this company. They rushed to have me complete an online application and pay a screening fee for a property in Seattle...only for no screening to ever take place and none of my references contacted. I had everything over to them within 15 minutes of receiving the link to pay and then never heard from them again. Complete fraud.

When I relocated with work I was set up with a Dwellworks agent to help me find a permanent apartment in London. She was absolutely awful. From the get-go she was pushy and inflexible –I had the feeling she wanted to get me off her plate as quickly as possible with the first apartment that more or less fit the bill, instead of helping me find a place that truly worked. When she set up viewings for me she gave me wrong addresses and incomplete or incorrect contact info for the real estate agents. She was a total nightmare to work with and a huge waste of time. Avoid at all costs.

Our experience with Dwellworks has been a complete nightmare. From the beginning, they demonstrated gross negligence, misrepresentation, and a complete disregard for tenant safety and legal responsibilities. Kelly Sted and Mohammed Shaheed in particular played central roles in the dysfunction, repeatedly providing false or misleading information and refusing to address critical habitability issues.

We documented ongoing plumbing leaks, sewage odors, pest infestations, and structural cracks—some verified by licensed inspectors and even a city utility supervisor. Yet Dwellworks failed to take proper action. Repairs were either delayed, improperly done, or never completed. In some cases, they relied on unpermitted or uninspected work, falsely claiming it had passed city approval.

After being told our rent was paused due to confirmed code violations, they later demanded retroactive payment without any legal basis—a likely violation of California Civil Code § 1942.4. They misrepresented the situation to the property owners, falsely blaming us for rent withholding, when in fact they had explicitly instructed us to stop paying until repairs were completed.

Mohammed Shaheed—despite being a licensed California real estate agent—repeatedly ignored questions, deflected blame, and made excuses for vendor delays instead of taking responsibility. Kelly Sted consistently avoided accountability, failed to follow through on commitments, and left us in unsafe conditions while pretending to manage the property responsibly.

Adding to the misconduct, Dwellworks even began using our rental address for business marketing without authorization—raising serious questions about data misuse and regulatory violations.

If you’re considering working with Dwellworks or any property “managed” by Kelly Sted or Mohammed Shaheed, do yourself a favor and stay far away. Their actions have led to multiple formal complaints with the California Department of Real Estate, the State Bar, CSLB, and local code enforcement. This company is not just unprofessional—they are reckless and dishonest.

I recently was contacted by a Dwellworks destination consultant named Kat Sharpen. Kat indicated that she had a client who was interested in renting my place. I arranged a walk through for Kat and her client. They seemed happy. Kat and her client left and I asked them to think about it and get back to me if the client wanted to rent it. The following day Kat messaged me indicating her client was interested in renting my place. Given the positive result of the viewing and the indication that her client wanted it I advised other parties that the unit was taken. I forwarded the application so that the lease could be prepared. Today I found out that her client has rented another place without the consideration of calling me and advising me he was still looking. Kat would have know this yet she did not have the courtesy to let me know. For this reason I do not belive that Dwellworks nor their contractors is a Company who makes agreements in good faith.