DWF Group Reviews 

The response from our contact Katie Ashton was always very helpful and we were pleased with her quick replies.
The problem is that the whole system is slow due to backlog at the courts. We were lucky in that our tenant kept paying rent but he had moved out weeks before the bailiffs gave us a date.

Excellent service kept me up to date with claim information was clear will definitely be using them again

This company refused to deal with the matter of a homeless woman ejected from Northern Ireland. The Highland Council refused to rehome her, and they protected said Council, and the perpetrators Radius Housing Association. There is now an investigation by the Greater Manchester Police. Glad to see their online feedback. We will see what happens now.

Shockingly poor service. In typical lawyer and insurance fashion, unwilling and incapable of admitting their own errors.

Extremely disappointing experience dealing with DWF Law.

Not because I lost my case, but because of what I experienced as repeated and consistently late filing and delays throughout the proceedings. Most significantly, DWF’s significantly late payment of an expert fee, which meant I had to pay the hearing fee before receiving the expert report, leaving me committed to attending court and incurring further costs. In total, I incurred over £1,000 in additional costs directly because of DWF’s lateness.

I made an official complaint, but once DWF had received payment of the judgment, my complaint and subsequent chaser emails were completely ignored.

They know the system inside out, while ordinary people are left to deal with the financial and personal consequences.

A thoroughly stressful and disappointing experience. I would not recommend DWF as professionals or decent human beings.

DWF are at all time attentive, caring and considerate. Their service is absolutely first class and I would recommend them without hesitation, thank you

Absolutely terrible, so so so terrible.
I'm genuinely contemplating building a full case against this company and publicising it to the fullest extent.
There is no communication layer and you can't get through to any office you need to contact, even if an urgent matter, you'll get referred from office to office and eventually put on hold until you give up.

Keep in mind most people that call are in an urgent situation. The callers have no clue, case handlers ignore emails and callbacks - overall mess and then they try to drop CCJ's on you for not handling a specific case..

As you can see, this looks like a huge scam. Looking forward to how my case is handled, I'll be taking this matter further to the internet depending on how it goes.

What an absolutely terrible experience dealing with this shameless company.
Avoid at all costs.
Disgusting service from a global company

After a dreadful start when I was switched one solicitor ti another over 12 months, I was thankfully put in the hands of Katie Ashton. Shh communicated regularly and always responded to my calla or email.
Thank you Katie.
As for the rest of the Company I would not use again.

Absolute great company to have working on behalf of my self & my claim.
Ella Burnett especially she ensured to keep me updated on all progress of the case. I cannot thank her enough for all the hard work she put in on my behalf.

Thank you

My experience of DWF was first class and I highly recommend them. DWF were defending my insurers in a case to try to prove I was responsible for a car collision. I was definitely not responsible. It went to court. DWF's Paralegal, Ella Burnett was absolutely meticulous in creating the documents for court, to the correct format, and sending them on time. She understood how to create a statement for the court, was easy to deal with but rigorously attentive throughout the preparation period, including keeping me well informed at regular intervals.
Richard Bantin, DWF solicitor, representing me in court, knew the correct protocols, which the claimant legal reps hadn't followed, and got the case dismissed on the day.
DWF were faultless in the way they represented my Insurers.

Dont trust DWF disgraceful thru Age Uk ? After over year late e mal C.Nicolou "hav lots e mails you asking me to get ' £...press 1 key yes or no despite listing amounts claimed over a year. Received Nothing, he claimed £900 after wasting ovr a year witholding vital documents. He lied to Age Uk's ARC Legal ins. Having then left after pocketing all he had got fraudulently he conveniently taken. Notified his boss ."oh he left" to be avoided.

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Mrs Lynda Hutchinson
25 reviews
GB
Rated 5 out of 5 stars
Daniel Lewis made contact regarding a…
Daniel Lewis made contact regarding a historic motor claim acting on the behalf of my previous Insurer. After touching base, the long standing issue was resolved in a few weeks, something that the insurers were not competent to do which caused me great anxiety at the time. They do what they say on the tin, very courteous, good communication, minimal jargon, maximum results. Thank you

Poor quality service. Avoid.

I dealt with Sloane Mills directly as a tenant after discovering my deposit hadn’t been protected properly. She gave clear, pragmatic advice from the outset and always kept the bigger picture of the claim in mind, explaining everything in a way that was easy to understand.

She was very on top of court deadlines, communicated promptly throughout, and was reassuring to deal with. Thanks to her approach, the matter was resolved without the need to go to court, and I felt I achieved a really good outcome.

Highly recommended.

My car insurers passed my case to this company in November 2025.
I have heard nothing from them other than 1 anonymously signed letter -literally signed DWF Law LLP on November 24th which requested any documents from the Court to be passed on. What Court? Has it gone to Court? etc
Then silence.
Today, 12th February 2026, I have tried to phone them: four times through the direct number of the Liverpool FRU team, where my call rings for 5 mins and is then ended and three times through their main reception desk. The best reception staff lady was Kerry, who did at least try to connect me to the FRU team.
Unfortunately, when I actually got to finally speak to someone, this 'someone' ended the call. I only managed to say hello!

I have spent the last 3 hours on the phone to dwf and have not got past 'hello'

Communication is not their strong point.

I was very pleased with the level of service from Katie Ashton,she kept me well informed at all times and allways replied to my questions very promptly.
I'm very pleased with the outcome thanks to Katie .
Martin Brown

Currently holing up my claim even although third party liability has been admitted. Completely ignoring my solicitor. Looking like now we have to go to court and I may also lose my new car due to racking up debts after my accident with having to take several months off work. Now this absolute shame of a company are making my life even harder. I’ve been advised that if I lose my new car due to not being able to keep up with all my bills then I should take dwf to claims court on this matter.
Dwf should be ashamed of them selfs stop delaying it ruining peoples life’s.

The most useless Solicitors I’ve ever heard of they have been dealing with my insurance company for three years now still in the same situation from the start promised compensation regarding the poor Service still awaiting on that too this Law company should be shut down as they don’t know what they’re doingJust choose a company who knows what they’re doing definitely not DWF