David Wilson Homes Reviews 6,629

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,057 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and supportive approach throughout the home-buying process. The overall service provided is often described as excellent, with consumers noting the efficiency and ease of their experience, including quick resolution of minor issues and a smooth transition into their new homes. However, some customers expressed disappointment with the quality of their homes, citing issues like poorly installed walls, leaking plumbing, and uneven ceilings. There were also mentions of incomplete phases of development and concerns about the overall standard of workmanship, leading to a growing list of snags for some.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers consistently praising the helpfulness,... See more

Service

People report positive experiences with service, often highlighting the outstanding efforts of individuals... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers feeling listened to, valued,... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers praising the high standard of homes,... See more

Location

Customers consistently note ambiguous experiences with location, with many expressing satisfaction with their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Highly recommend! Rio from Sales has been very helpful and friendly in supporting with information as a first time buyer! Good build quality! Site manager and aftercare team have also been great... See more

Company replied

Rated 5 out of 5 stars

We used the part exchange program to get moved into our dream home at Henley Gate, Ipswich. The whole process was smooth, Tracy and the rest of the sales team were friendly and helped keep us informed... See more

Company replied

Rated 5 out of 5 stars

From start to finish the team at David Wilson Homes were supportive, efficient and extremely helpful. From the sales progresssor Tracey all the way through to onsite staff Millie and Terry (these 2 ar... See more

Company replied

Rated 5 out of 5 stars

Charlie Schudell is unfailingly courteous , helpful and reassuring . Technician Stewart took a great deal of trouble to properly fix recurring problems with bathroom and kitchen plinths. He also... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About David Wilson Homes

Written by the company

We’re dedicated to building high-quality, thoughtfully designed homes, which is why we’ve received over 95% customer recommendation, and been awarded 5 Stars by the Home Builders Federation for 16 consecutive years.

That’s more than any other major national housebuilder, so you can buy with confidence.

As a quality, award-winning homebuilder, we're proud to create homes that are built to last and encourage modern family life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Snagging works

I am very pleased with the service provided by David Durrant the Maintenance Technician. David visited my property to complete few snagging works. He was professional, courteous, and took great care in completing the repairs to a high standard. He communicated clearly throughout the visit and ensured that all issues were resolved efficiently and neatly.
The finished work looks excellent, and I truly appreciate the attention to detail and the respectful manner in which the work was carried out.

May 19, 2026
Unprompted review
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Reply from David Wilson Homes

Good evening, Barbara.
Thank you for your kind words and for sharing your experience. I'm delighted to hear that David provided a high level of service whilst undertaking the repairs, both in communication and standard of work.

We would love to pass this feedback onto David and the team. Unfortunately, we are unable to identify you from the information included in your review. Where we cannot identify a customer by their review, we will request that Trustpilot contact you on our behalf to obtain further details.

Please include your plot number and contact details when responding to Trustpilot’s information request.

Many thanks.

Kind wishes, Charlotte.

Rated 5 out of 5 stars

My New Home Experience

They were great at communicating at every stage of the development as well as any shortcomings that will affect you build which was really nice. They made sure that we had we wanted. I will definitely refer someone to use their service. I was only a little bit unhappy at the beginning when they kept omitting my name from correspondence even after knowing that my wife who went to see then at first was married. I would have expected them to ask since she already told them we were buying together. But it all got sorted out in the end.
We had staffs like Amanda and Josh who were so lovely. I won't forget about Phil from the Plymouth homes where we went to have a second view since the actual home we wanted wasnt a show room at the time. Phil was a big part this decision and thankfully we saw him again at the end of the journey.

May 22, 2026
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Reply from David Wilson Homes

Good morning,

Thank you for your review. We are so pleased to hear about your positive experience with Amanda, Josh and Phil. It's wonderful to know our team members made such a positive impact and we will share your feedback with the local team.

Kind regards,
Ros

Rated 5 out of 5 stars

Quality homes and Customer service.

Customer service is really important to all the staff we have dealt with. They treat you as an individual and have a perfect mix of being friendly but still very thorough and professional. The quality of the home is excellent and attention to detail is clear throughout.

May 10, 2026
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Reply from David Wilson Homes

Hi Avril,

Thank you for your feedback. We're delighted to hear that our team provided a friendly, professional service and that you're pleased with the quality and attention to detail in your new home. We’ll be sure to share your kind comments with the team.

We wish you every happiness in your new home.
Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

We had a great experience with Cristina

We had a great experience with Cristina
At the Hamlet in Dorset
She was so lovely and so very helpful, she did her up most to to make a sale for us.
Unfortunately we had to turn it down due to family circumstances.
But she has helped us again and we are hoping to buy another house.
Thank you so much for making us feel at ease
Shirley & Michael Pearce

May 16, 2026
Unprompted review
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Reply from David Wilson Homes

Good evening, Shirley.

We are so pleased to hear about your positive experience and appreciate you sharing your kind words. We are glad Christina could assist you and look forward to helping you find your new home in the future,

Kind wishes,
Isla.

Rated 5 out of 5 stars

We recently purchased our new home in…

We recently purchased our new home in New Lubbesthorpe from David Wilson Homes, and the experience was excellent from start to finish.
A special thank you to Jade Sparrow, the Sales Manager, who was professional, knowledgeable, and supportive throughout the entire process. Jade was always available to answer our questions, kept us informed at every stage, and made what can often be a stressful experience feel smooth and straightforward.
We would also like to thank Joshua, the Site Supervisor, for his professionalism, attention to detail, and commitment to ensuring our home was completed to a high standard. He was approachable, helpful, and took the time to address any questions or concerns we had, which gave us great confidence throughout the process.
The combined efforts of Jade and Joshua made our home-buying journey a very positive experience. We are delighted with our new home and would highly recommend David Wilson Homes to anyone considering buying a property.
Thank you both for your excellent service and dedication.
Bijo Mathew.

May 22, 2026
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Reply from David Wilson Homes

Thank you, Bijo, for taking the time to share your feedback. We're delighted to hear that Jade and Joshua helped make your home-buying journey such a positive experience. We’ll be sure to pass on your kind words, and we wish you many happy years in your new home at New Lubbesthorpe.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Excellent Service

Special thanks to Dan Hickson(Site Manager at Thorpebury in the limes) taking the time to come in on a Sunday and help us access the property for a special blessing ceremony. The sales office normally opens at 10:00 AM on Sundays, but the ceremony needed to be held early in the morning. When we found ourselves in a difficult situation, Dan went above and beyond by coming in on his day off and giving us access at 7:00 AM. He also stayed until 11:30 AM to make sure everything went smoothly.

We truly appreciate his dedication, understanding, and willingness to help. His excellent customer service made a big difference, and we are very grateful for his support.

March 15, 2026
Unprompted review
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Reply from David Wilson Homes

Hello Anita,

Thank you for your kind review. We’re delighted to hear that Dan was able to support you on such a special occasion, going the extra mile for our customers is something we’re very proud of. We’ll be sure to share your lovely feedback with him.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Understanding and knowledgeable sales executive

We have been dealing with Rio at High Forest and she has been amazing. Rio is very knowledgeable and professional and she went over and above with my endless questions! Even though we decided for personal reasons not to progress further at the time I would have no hesitation in recommending Rio who has been incredibly understanding with everything. Thank you, Gemma

May 29, 2026
Unprompted review
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Reply from David Wilson Homes

Hi Gemma,

Thank you for your lovely review. We're delighted to hear that Rio provided such knowledgeable and professional support throughout your journey at High Forest. We'll be sure to pass on your kind words to her.

While we're sorry you didn't progress with your purchase this time, we're pleased Rio was able to support you every step of the way. Thank you for your recommendation.

Best wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Knowledgeable and friendly on visit.

Knowledgeable and friendly on visit.
All telephone calls have kept me updated on progress and were understanding to my needs

May 24, 2026
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Reply from David Wilson Homes

Hi Sally,

Thank you for your kind review. We appreciate your feedback and look forward to supporting you further.

Kind wishes,
Alice from the David Wilson Homes team.

Rated 5 out of 5 stars

Joshua made our move to Liverpool easy

As someone who had never lived in Liverpool before, buying a home here was a major decision for my family. Looking back, I can honestly say that choosing David Wilson Homes at Sundial Place was one of the best decisions we have made.

From the very beginning, Joshua Adamson was exceptional. He was not simply a sales advisor trying to sell us a property. He genuinely helped us understand the entire process and guided us through every stage of our journey.

As first-time buyers in the area, we knew very little about Liverpool and the local property market. Joshua took the time to explain the development, the surrounding area and what life would be like here. His advice and support played a significant role in our decision to relocate from London to Liverpool.

He also recommended professionals who became an important part of our purchase process, including our solicitor and mortgage adviser. We followed those recommendations and were extremely pleased with the service we received throughout the transaction.

Over time our conversations went beyond house purchases. We found ourselves discussing Liverpool, family life, future plans and many other topics. It genuinely felt as though we were dealing with someone who cared about our family's future rather than simply completing a sale.

The quality of the home itself is excellent. We selected several upgrades and extras, and the finished result exceeded our expectations. Every visit to the development increased our confidence that we had made the right choice.

Buying a home can be stressful, especially when coordinating solicitors, surveys, mortgages and completion deadlines. Throughout all of this, Joshua remained patient, responsive and professional.

Thank you to Joshua and the entire David Wilson Homes team for making our move to Liverpool such a positive experience. We are excited to begin this new chapter in our new home and would not hesitate to recommend David Wilson Homes to anyone considering a new-build property.

Joshua is simply one of the best people we have had the pleasure of working with during this journey.

May 22, 2026
Unprompted review
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Reply from David Wilson Homes

Good afternoon, Omer.

We are so pleased to hear about your positive experience with us, especially regarding your relocation to Liverpool. It is wonderful to know that our team provided exceptional support and guidance throughout your home-buying journey. We truly appreciate your kind words and recommendation. We would love to pass your feedback onto the relevant team for you.

Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development to any correspondence and we will ensure your comments are passed onto the correct team.

Kind regards,
Isla.

Rated 5 out of 5 stars

Excellent Service from Joshua and the David Wilson Homes Team

From our very first visit to completion, the entire process was handled professionally and with great care. Buying a home is one of the biggest decisions a family can make, and throughout the journey we felt supported and well informed.

A special thank you to Joshua, who was exceptional from start to finish. He was always friendly, patient and willing to help with any questions we had. Nothing ever felt like too much trouble, and he consistently kept us updated throughout the process.

One of the things I appreciated most was the ability to personalise our home with upgrades and finishes that suited our family's needs. Being able to choose flooring, kitchen options and other extras helped make the house feel like our home long before we moved in.

The quality of the property, the attention to detail and the overall customer service have exceeded our expectations. As we prepare to start a new chapter here with our young family, we are genuinely excited about the future.

Thank you to Joshua and the whole David Wilson Homes team for helping make this such a positive and memorable experience. I would happily recommend David Wilson Homes to friends and family.

May 22, 2026
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Reply from David Wilson Homes

Good afternoon, Zeynep.

We are so pleased to hear about your positive experience with us, especially during such a significant life event. It brings us great joy to know that we could support you in personalizing your home to perfectly suit your family's needs. We wish you all the best in your new home.

Kind wishes,
Isla.

Rated 5 out of 5 stars

We recently bought a house on the River…

We recently bought a house on the River View development in Oundle and the experience has been fantastic throughout.
Jane in the sales team was really helpful and guided us through the process - keeping us informed at every step.
Since moving into the house the site manager Carl has been amazing. He checks in every few days to make sure everything is ok and has resolved any minor issues we've found very quickly.
They really live up to their quality tagline.

May 22, 2026
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Reply from David Wilson Homes

Good morning.

We are so pleased to hear about your fantastic experience at the River View development. It's wonderful that Jane and Carl have provided such excellent support, keeping you informed and resolving issues swiftly. We appreciate your kind words,

Kind wishes,
Isla.

Rated 5 out of 5 stars

Phil and evie (the sales team) were…

Phil and evie (the sales team) were able to answer any questions we had about the process of buying a new build property, we were kept up to date at every stage and nothing was to much trouble for them. We are in love with the quality and finish of our house.

May 22, 2026
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Reply from David Wilson Homes

Good afternoon, Katie.
It's great to read your review and hear of the support and care you have received from Phil, Evie and the team.
We are pleased you are loving your new home, and we wish you many happy years and memories here.
Kind Regards, Charlotte.

Rated 5 out of 5 stars

Cameron and Sharon are so easy to talk…

Cameron and Sharon are so easy to talk to and willing to help with everything. Made our decision very easy and talked us through everything making it easy to understand especially as first time buyers.

May 23, 2026
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Reply from David Wilson Homes

Hi Ben,

Thank you for your review. It's great to hear that Cameron and Sharon were able to support you throughout the process and help make your first home-buying experience feel straightforward and stress-free. We hope you''ll be very happy in your new home!

Kind wishes,
Alice from the David Wilson Homes team.

Rated 4 out of 5 stars

Carys in the office is very helpful and…

Carys in the office is very helpful and Gwyn is helpful too. Problem with our pantry cupboard which collapsed at the beginning of the week and is still not fixed. I understand the kitchen people need to sort out but we’re back working next week. This is not ideal.

May 22, 2026
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Reply from David Wilson Homes

Hi Samantha,

Thank you for your review and for your kind words about Carys and Gwyn. We're sorry to hear about the delay in resolving the issue with your pantry cupboard and appreciate your patience while this is being addressed. We understand the inconvenience caused and hope to have this resolved for you as soon as possible.

Kind wishes,
Alice from the David Homes team.

Rated 5 out of 5 stars

Outstanding Service – Edward is an Absolute Asset!

Outstanding Service – Edward is an Absolute Asset!

We recently moved into our beautiful new Holden home by David Wilson Homes, and the experience has been fantastic.
Since moving in, Edward Neal has been our main point of contact, and we cannot praise him enough. From day one, he has made us feel truly listened to and valued.

Edward is incredibly professional, polite, and carries a positive, "can-do" attitude that gives us the ultimate peace of mind—something every new homeowner hopes for.

He is always approachable and consistently goes the extra mile to ensure that everything is completed to a satisfactory, flawless standard. We honestly couldn’t ask for more. Edward is a true asset to David Wilson Homes and perfectly embodies their values of high standards and quality service.

Thank you, Edward, for making our move-in journey so smooth and positive!

May 29, 2026
Unprompted review
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Reply from David Wilson Homes

Good evening, Zoe.

We are delighted to hear about your fantastic experience with your new home. It is wonderful to know that Edward provided such professional and supportive service, making your move-in journey smooth and positive. We truly appreciate your kind words and would love to pass your feedback onto the relevant team for you.

Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development to any correspondence and we will ensure your comments are passed onto the correct team.

Kind regards,

Kind wishes,
Isla.

Rated 5 out of 5 stars

Lovely new home and communication…

Lovely new home and communication throughout continues to be perfect! The entire team cant do enough to ensure we are happy with our house!!

May 22, 2026
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Reply from David Wilson Homes

Good evening, Nikki.

We are so glad to hear you love your new home and we appreciate your kind words about our team's communication and dedication.

Kind wishes,
Isla.

Rated 5 out of 5 stars

A great home buying experience

A great home buying experience. Was all good and we moved in smoothly

May 22, 2026
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Reply from David Wilson Homes

Good evening, Vivek.

We are so glad your home buying experience went smoothly. Thank you for your kind word.

Kind wishes,
Isla.

Rated 5 out of 5 stars

David Wilson is a great home choice

David Wilson homes really are high quality homes. With brilliant staff.
We recently moved into our new David Wilson home and we couldn't be happier. The house is fantastic and the staff go above and beyond. A huge shout out to Debbie, John and Ollie who have been incredible throughout our journey with them. Ollie did our house tour and gave really clear guidance and support. John has been our snagging support and has been super helpful throughout.

A special shout out to Debbie who always ensures any questions are answered and support is given. No question is to much for Debbie and from contacting us to let us know about an available house, right up to our move in day - Debbie, was an incredible help. We couldn't have got the house without her. She is a real asset to the David Wilson team.

The estate is lovely and the bridal path is great to see some horses. We love the house and are really happy to have found such a lovely family home.

I highly reccomend David Wilson homes.

May 29, 2026
Unprompted review
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Reply from David Wilson Homes

Good evening, Emily.

Thank you for sharing your wonderful experience. We are so pleased to hear how happy you are with your new home and the support you received from our team. We will be sure to pass along your kind words to everyone involved. We wish you many happy years in your lovely family home.

Kind wishes,
Isla.

Rated 1 out of 5 stars

Very Poor service

We purchased a home through the shared ownership scheme through a company called greatwell. our home was built by david wilson and we have had a blockage from our downstairs toilet for 15 months and they STILL will not give us a full time solution. and from a lot of people on the same estate as us they do not like giving people good quality homes and then will refuse to fix the issues raised. do not buy a house through david wilson unless you want to be disappointed!!

May 29, 2026
Unprompted review
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Reply from David Wilson Homes

Good evening,

We are very sorry to hear of your experience and would like to pass on your feedback to the relevant team.

Where we are unable to locate you on our system we have instructed Trustpilot to gain further information. Please do add your development and contact details to any correspondence and we will ensure your comments are passed to the correct team.

Kind regards,
Isla.

Rated 5 out of 5 stars

The sales Advisor

The sales Advisor, Andrei is very calm and he takes his time to explain all your questions. In fact, no question look stupid to him.
He's always available to give you the information you need and to guard you through the process

May 22, 2026
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Reply from David Wilson Homes

Good evening, Ubas.

We are so happy to hear about your positive experience with Andrei. We appreciate you sharing your kind words.

Kind wishes,
Isla.

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