DW Windows Ltd Reviews 

1,490
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including sales representatives, surveyors, and fitters, for being professional, knowledgeable, friendly, and not pushy. The service is frequently described as excellent from initial inquiry to completion, with many appreciating the seamless process and efficient after-sales support. People are highly satisfied with the product quality and the high standard of installation, noting that fitters work hard, are punctual, and leave sites clean and tidy. However, some customers also noted issues with installation quality, such as doors not shutting properly, problems found after inspection, or the need for multiple visits to complete the work. A few other people also felt that post-installation customer service could be improved, mentioning unfulfilled promises, delays in receiving parts, or rude interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent service from initial quote... See more

Quality

Customers had positive experiences with quality, consistently praising the high standard of work and... See more

Product

People report positive experiences with the product, often praising the superb quality of windows and doors,... See more

User experience

Users describe positive interactions with user experience, often highlighting seamless processes from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our experience of D W Windows was 5 star from start to finish. From dropping in at the showroom & placing an order to John the surveyor measuring up & actually saving us some money (thanks John) to Ga... See more

Company replied

Rated 5 out of 5 stars

We have always known DW Windows cares about quality & delivers value for money. This was from feedback via friends & for us, word of mouth recommendations mean a great deal. Fast forward t... See more

Company replied

Rated 5 out of 5 stars

Just had 8 windows and 3 doors fitted last week. Could not be happier with them. The quality is superb. From initial enquiry to completion was seamless. The salesman Aaron was not pushy and very helpf... See more

Company replied

Rated 5 out of 5 stars

Another great quality installation by D W Windows. Would not use anyone else other than this fantastic company as we have always received excellent service from start to finish. From Tom (Sales Rep),... See more

Company replied


Company details

  1. Window Installation Service
  2. Conservatory Construction Contractor
  3. Door Shop
  4. Double Glazing Installer
  5. Glass Industry
  6. Home Improvement Store

About DW Windows Ltd

Written by the company

Contact Us

Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We work throughout the West Midlands and beyond mainly domestic properties however complete work on some commercial properties too.

Here at DW Windows we would like to think that we are different to any other double glazing companies. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind.

Book a FREE Quotation

Our business has grown to where it is today through satisfied customers recommending us and complimenting our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for your complete peace of mind. We provide our deposit protection insurance and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our price.

If you choose DW Windows you will be allocated a dedicated Surveyor as a 1st point of contact during your installation. Also a dedicated aftersales team will look after you once your project is complete. Our workmanship, materials (including the glass units) and labour are provided with a full 10-year, insurance backed guarantee.

If you have not done so already please visit our showroom in Coseley for inspiration, where we have 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom.

Visit our Coseley Showroom!

We have fitted thousands of windows & built hundreds of conservatories and orangeries over the last 20+ years throughout the Midlands of all shapes and sizes and it would be a pleasure to add yours to the list.

If you have any questions please do not hesitate to contact us on 01902 661779 or email sales@dwwindows.co.uk.

We are happy to help.

Book a FREE Quotation

View our latest offers!

For your complete peace of mind, all our installations come with our 10 Year Insurance Backed Guarantee

Finding the right installer isn't just about price!

Finding the right installer isn't just about price!
Built on Quality, Affordability and Reliability

Contact info

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Visit DW Windows

Never miss a deal with DW Windows! Visit us online or at our Showroom!

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,490)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent job

Chris and Brett done an amazing job, fitted front door,patio doors and window, came on time, cleaned up everything. Took all the rubbish well done guys would highly recommend them

July 28, 2025
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Thanks for the fabulous review Elaine, our fitters are simply the best and we are really pleased you have had such a great experience, thanks again for the review!

Rated 5 out of 5 stars

Excellent service - reliable and honest

I cannot emphasise enough how refreshing it was to deal with an honest and professional company like DW Windows.
No stupid sales gimmicks, just an honest and fair price quoted. Excellent recommendations while quoting that I felt benefited us and was not just a ploy to get sales or make more money.
I was kept informed at all times on progress of order and the installation day went really well.
Every team member I met was a pleasure to deal with.
I would not hesitate to recommend DW Windows or use them again and we are extremely pleased with the new windows and the service.

July 21, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Marvellous! Thats pure music to our ears, thanks so much for taking the time to provide such a glowing review, its been a pleasure doing business with you and we hope to help you again in the future, Thanks from all of the DW Team :)

Rated 5 out of 5 stars

Top job 👏

Amazing!!from start to finish customer service was great, Aron was very helpful with choosing my new front door there were so many to choose from lol and especially Matt the fitter has done an amazing job even cleaned up after himself which he didn’t need do..!!im very happy 😊 all around a top job well done guys keep up the good work 👏 will definitely be back soon for my other door.

July 22, 2025
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Thankyou for giving us a 5* review! We look forward to working with you again! Thanks for choosing DW Windows, we are glad you are happy with your installation!

Rated 1 out of 5 stars

I recommend and you let yourselves down

I can see your company pride themselves on reviews and get a lot of work from recommendations.
On having a door fitted which i had a minor problem with but was rectified and the was done to a good standard.
My daughter then a few years later decided to have a front door and rear barn door fitted by dw windows on my recomendation.
I am now embarrassed, your company have now been out to this rear barn door 5 times by different fitters the frames been back out back in ,adjusted,levelled and is still not shutting properly .Time off work stress and let's not forget these doors are not cheep.
And final straw for me is that the front door is not locking properly .
As I said previously recommended dw windows but you have not got this one right.
They have no idea I have put in this review and I am sorry to spoil your mostly good work and positive feedback but you have let yourselves down badly on this one and I will probably get told by my daughter for putting in this review but the work was done on my recommendation so I have to take some responsibility.
Unfortunately once you recommend any company to do any work the quality that you end up with is totaly in there hands even though I ended up with a good experience.

March 1, 2025
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Hi Mr Round
Thank you for taking time to provide a review. I can see from our records that there was a repeated issue with a stable door ordered by one of our customers and although we had to return and then refit a lock the matter was resolved. We have had no further correspondence from the customer since 16/06 when a surveyor attended and the door was subsequently refitted. As always we resolve any issues reported to us by our customers and our internal notes are suggesting that we are unaware of any further issues with the rear door or a new issue with the front door. Please could you ask your daughter to call me directly on 01902 661779 so that I am appraised with the current up to date situation in case there are any notes missing from our records, I am then able to fully investigate and resolve this. Joanne - Commercial Manager 01902 661779.

Rated 5 out of 5 stars

Slick and professional Company

I was looking to upgrade my double glazing to the next stage, living in a bungalow with the bedrooms on the front sound insulation was of prime importance so I was advised triple glazing was the ideal solution which would also benefit
heat retention and condensation.
So DW Windows Replaced all of my main windows, From start to finish the process was
Seamless and well organised always on time and
Easy. I found the office staff were very helpful and
The fitting crew made an excellent job of installing
the window units even cleaning up afterwards.
Since having the windows installed I have received admirable comments from my neighbours and are very pleased with the upgraded performance no more traffic sounds
and superior heat retention.
The upgrade was worth every penny I spent
Thanks to DW Windows a slick and professional
Company I highly Recommend for peace of mind.

October 15, 2024
DW Windows Ltd logo

Reply from DW Windows Ltd

WOW! What a brilliant review! We are super happy everything went well. We love a project that not only looks good but is cost effective and energy efficient! We have passed your kind words onto the team, we really appreciate the feedback. Thankyou for choosing DW Windows and leaving such a positive review!

Rated 5 out of 5 stars

The workmanship was great

The workmanship was great, the work men were all really respectful & tidy workers. Our porch is awesome the only thing I would say is the communication between all parts of the company is not good

July 16, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

That's great news! We are glad your installation went well! Thankyou for leaving a 5 star review - We appreciate the feedback - communication between all departments is key. This is something we continue to improve on. Thankyou for choosing DW Windows.

Rated 5 out of 5 stars

Always have d w windows as they are…

Always have d w windows as they are always polite very neat and tidy and any problems there's no quibbling they come and put anything right on the odd occasion that they are needed.
Very pleased and would recommend them to anyone

July 16, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

There are some things that are out of our control or cannot be helped - but we try our best to reach the best outcome for our customers. We are so glad your installation went well! Thankyou for choosing DW Windows and leaving a 5* review, it is much appreciated.

Rated 5 out of 5 stars

Fitters were very efficient

Fitters were very efficient and friendly . Fitting carried out with as little inconvenience as possible . This was the last 2 doors and window to be replaced. All the house is now fitted with DW Windows. I wouldn't hesitate in recommending them .

July 14, 2025
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

We love doing whole house projects! We are glad you are happy with your installations! Thankyou for trusting us with your home and leaving a 5* review!

Rated 3 out of 5 stars

New windows and french door

From booking a quote, to survey and fitting, all involved were very polite and the process was seamless. Fitters were kind and friendly, arrived on time and as clean as physically possible. Even gave me the good news on lintel not required and a saving of £729.
Unfortunately, the quality control by the manufacturer seems to have let DW windows down. Wrong coloured door handles, faulty easy clean lock, scuffed plastic trim to name a few issues identified. Although reported for rectification with DW windows and are an easy fix, it's just the inconvenience of having to arrange another period off work to resolve.

July 8, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Thanks for taking the time to provide a review Kerrie, so much went well and its so disappointing when occasionally these things happen. We are getting it resolved as promised and sincerely apologise for the inconvenience this has caused for you. Thanks for choosing DW Windows and being so understanding.

Rated 5 out of 5 stars

French doors

This is third time l have used DW Windows, 1st a rockdoor front porch door & frame, 2nd job a rear kitchen door & frame, & now the 3rd job a kitchen window & french doors & frame of course in the dining room. All superb quality & security,expertly installed by the window fitters, very neat & professional work, l would reccomend DW Windows to anyone.

July 10, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

We love a returning customer! It just goes to show a great relationship! Thankyou for choosing DW Windows and trusting us with your home. We hope all the new products serve you well! Thankyou for taking the time to leave a 5* review - the whole team appreciates it.

Rated 5 out of 5 stars

Chris and Brett were amazing with the…

Chris and Brett were amazing with the installation. They made things look so easy and completed the job to perfection. I can’t praise them enough. These two are a true asset to DW windows and will recommend this company to everyone looking for an affordable windows and also being fitted to perfection.

July 5, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

We agree! Thanks for the fabulous review and for recommending us, its really appreciated from all of the DW Team :)

Rated 5 out of 5 stars

Positive experience

Chris and Brett arrived on time. They were pleasant and worked quietly and efficiently. The new doors and windows look great.

July 8, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Our fitters Chris and Brett really are a dream team! So pleased you love your new doors and windows! Enjoy :)

Rated 5 out of 5 stars

Professional service

Professional, trustworthy and prompt service, we have been using them for years, for our property and my parents property.

July 1, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Super! We love it when generations of the same family use us! its brilliant, thanks from all of the DW Team for your fab review, its much appreciated :)

Rated 5 out of 5 stars

Good updates on process and punctual install team.

Installation from start to finish was very easy. No pressure sale tactic which was pleasant. Updated at each stage of the process, installation day was no issue, workmen turned up on time and got the job done as quoted, No hassle at all and a good set of lads. Even the music was decent ! Good payment options if that's what you require on windows ect.
would recommend this company.
Thanks again all at DW Windows!!

July 1, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

This is music to our ears ;) Great to hear all the positive feedback - we really appreciate it. Thankyou for leaving a 5 star review and choosing DW Windows!

Rated 5 out of 5 stars

Replacement back door and kitchen window.

The man who measured for the door and window suggested a different type of window, which was very helpful to us. The company made a big effort to get our installation done in a very short time, to fit in with another job we are having done. The installation was done well.

June 27, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Thanks for a fab review - its great that we were able to assist with an idea to improve your order too! Hopefully we can do work for you again in the future, enjoy!

Rated 5 out of 5 stars

Good install thanks made an amazing…

Good install thanks made an amazing difference.

June 26, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

Thankyou for giving us a 5 star review! Having new windows and doors can make all the difference! Not just in appearance but to cut down those energy bills! Thankyou for choosing us as your trusted installer!

Rated 5 out of 5 stars

fantastic job

from start to completion of the install nothing was to much trouble.
the fitters turned up at 8.00am on 26/06/2025 and throughout were exceptional till leaving around 3.00pm.
the product is fantastic
a credit to one and all

June 26, 2025
DW Windows Ltd logo

Reply from DW Windows Ltd

That's great news! We are glad you are happy with all your doors! Thankyou for the 5 star review and choosing DW Windows!

Rated 5 out of 5 stars

All round good experience

DW were great from start to finish. Pricing was fair, no hard sale, worked around other work I had going on to fit me in and they did everything as expected.

Installers were genuine and nice chaps, they did a great job with the install. Thanks Chris and Brett!!

June 25, 2025
Unprompted review
DW Windows Ltd logo

Reply from DW Windows Ltd

Amazing! Thanks for your great review - we are so pleased you are another happy customer and we will pass on your comments to Chris and Brett :)

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