dxbperfume.co.uk Reviews 

2,205
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 772 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and fantastic selection of products, noting their amazing scents. People also highlight the efficient and speedy delivery service, often receiving orders quickly, and appreciate the brilliant, easy service overall. However, some customers experienced issues with their orders, such as significant delivery delays or not receiving purchases. Others reported receiving incorrect, missing, or damaged items. When these problems arose, some reviewers were dissatisfied with the lack of response from customer service regarding their order-related inquiries.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the great quality, excellent prices, and wide... See more

Delivery service

Customers generally report positive experiences with delivery service, highlighting quick and efficient... See more

Quality

Consumers find quality to be positive, with many praising the amazing quality of colognes and fragrances,... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, fast, and... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant dissatisfaction due... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have a small collection of aftershaves and very happy but the downside is dxb don't always have everything in stock and takes some time to restock.

Rated 4 out of 5 stars

Loved the samples I received, very quick & efficient delivery process. Samples smelled lovely & will purchasing bigger bottles soon. Thank you

Rated 4 out of 5 stars

A day after my last review, I received the perfume that was missing in my order. It came as a surprise but I was grateful for the gesture. DXB also sent me an email to state they would issue a refund... See more

Rated 5 out of 5 stars

I was walking past Merry Hill Shopping Centre with my sister when we stopped because of a beautiful fragrance. We were served by Sanna, who was absolutely amazing and so lovely. She went above and bey... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier

About dxbperfume.co.uk

Written by the company

At DXB Perfume, we are dedicated to providing our customers with an exceptional fragrance shopping experience that combines luxury, authenticity, and outstanding customer service. With a deep appreciation for the rich heritage of Arabian perfumery, we curate a diverse collection of scents that capture the essence of elegance, tradition, and opulence.

We take pride in our commitment to quality, ensuring that every fragrance we offer is carefully selected from renowned Arabian perfume houses known for their craftsmanship and legacy. Our collection features a captivating range of perfumes, from delicate florals to exquisite ouds, allowing our customers to discover scents that resonate with their unique personalities and preferences.

At DXB Perfume, we prioritize customer satisfaction above all else. Our knowledgeable team is passionate about fragrances and is always ready to assist our customers with personalized recommendations, product inquiries, and order assistance. We strive to make every interaction with our customers a memorable one, ensuring that they feel valued and supported throughout their fragrance journey.

We believe in transparency and authenticity, which is why we have partnered with Trustpilot to gather genuine customer reviews. These reviews provide valuable insights and feedback, helping us to continuously improve our products and services.

Join us on a fragrant adventure at DXB Perfume and experience the magic of Arabian perfumery. Discover luxurious scents, immerse yourself in the world of fragrance, and trust in our commitment to excellence. Your satisfaction is our utmost priority, and we are honoured to be your trusted source for exquisite Arabian perfumes.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,205)

711 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy

I have a small collection of aftershaves and very happy but the downside is dxb don't always have everything in stock and takes some time to restock.

June 15, 2026
Rated 1 out of 5 stars

100ml bottle of perfume missing from order

I ordered 2 x 100ml bottles of fragrance along with several 2ml samples. On receiving the order on 4th June I found that I had only been sent one 100ml bottle. I immediately emailed DXB to inform them. Acknowledgement was received but I have since had to email two more times and still today (13th June) my missing 100ml bottle has not been sent to me. Nor have I been told what action is being taken to resolve the omission from my order. This is very poor indeed and DXB should have resolved this immediately. Very disappointed.

June 1, 2026
Rated 1 out of 5 stars

I never leave reviews but after…

I never leave reviews but after spending a lot of money on their products in the past and the recent experience I had, I had too! Non existent customer service. Tried to contact over a few days on instagram, Facebook & email. Just left me on seen 👍🏼

June 12, 2026
Unprompted review
Rated 1 out of 5 stars

My parcel arrived early and well…

My parcel arrived early and well packaged but the perfume is not worth buying again. Is just as if u r spraying water because the scent doesn’t last for a second and is not as described so I wont think I would be buying again. It was very unfortunate I had to purchased two at one’s but I’m dashing it out.

June 1, 2026
Rated 1 out of 5 stars

You keep asking me about items I bought…

You keep asking me about items I bought from you a while ago. Which I still have not recieved. Though i have replied many times to the request I get No reply from you. Just constant am I happy with my purchase. No I'm not just send me the items I bought and and stop the charade you have sent it
Very un happy and getting very .......

June 1, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look