The software is amazing, genuinely a must-have for photographers and hobbyists alike if you're after crisp raw files and plenty of control over your final output. The only downside is their support te... See more
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I have come back to use DxO after many years using other software. No regrets what so ever.I have upgraded to all the latest versions namely PR5,Nik 8,Vp5,PL9 Elite except Film Pack which I'm still te... See more
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The software and usability is second to none. The only issue that I would suggest you work on is the nomenclature when applying relationships to masks. The option to "Invert Shape" doesn't seem to... See more
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I had a problem with the latest update of DxO PhotoLab 9.1 where it continuously would not load. I was instructed to uninstall, redownload and reinstall. I went a step further and searched the windows... See more
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Company details
Written by the company
For over 20 years, DxO has been at the forefront of innovation in photographic software. We are the creators of DxO PhotoLab, widely regarded as the best RAW development software for passionate photographers. We revived the legendary Nik Collection, originally from Google, and developed essential tools like DxO PureRAW, DxO FilmPack, and DxO ViewPoint, all trusted by the most demanding photographers. Developing groundbreaking software is at the heart of what we do.
Contact info
3 Rue nationale, 92100, Boulogne-Billancourt, France
- dxo.com
4.5
Excellent
760 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from DxO
Hello,
Thank you for your review!
If you’d like to share more about your experience with our software, we’d love to hear it.
Your feedback helps us continue improving our tools for photographers.
The DxO Team
Activation Issues with a New Computer - SOLVED!
I have been a DxO customer for several years and own multiple products including PhotoLab 7, PureRAW version 1, and Nik Collection 5 and have been happy with the DxO products.
Recently I replaced two computers that previously had my DxO software activated. Because those machines no longer exist, I opened support ticket #634695 to request a reset of the activation count so I can activate the software on my new computer. PhotoLab 7 did activate successfully.
My DxO account clearly shows the products I purchased along with the license keys and download links. I have also provided screenshots and detailed explanations in the support emails.
Over the past week there have been numerous email exchanges with support, but the issue has not yet been resolved and the responses seem to repeat questions that were already answered.
The request itself is straightforward: I simply need the activation counts reset for software I already own - PureRaw version 1 and Nik Collection version 5..
I like DxO products and have enjoyed using them for my photography. I am hopeful someone from DxO can review ticket #634695 and help resolve this activation reset so I can continue using the software.
UPDATE: DxO reviewed my ticket and reset the activations for my licenses. PureRAW and Nik Collection are now activated on my new computer. Thank you for resolving the issue.
March 11, 2026
Unprompted review
Reply from DxO
Hello Kenneth,
We noticed your Trustpilot review and would like to clarify the situation.
In your initial message (support ticket #634695), you referred to DxO PureRAW 5, which led our team to investigate that version first. However, the activation key you later provided corresponds to DxO PureRAW 1, which is the product actually registered under your account. This misunderstanding unfortunately caused unnecessary back-and-forth during the support exchange.
Please also note that reinstalling older software on a new computer, particularly with a newer operating system, should always be subject to a compatibility check beforehand.
In any case, we have now granted an additional activation for both DxO PureRAW 1 and Nik Collection 5, so you should be able to reactivate them on your new computer without issue.
If everything is now working as expected, please feel free to update your Trustpilot review to reflect the resolution.
Kind regards,
The greatest software…
Apart from being the greatest software in the photographic universe, the support team behind DxO is also the best I have ever experienced. There is no doubt I could go on for hours about what the software has done for my photography and how when stuck with a problem, they have emailed solutions.
I have recommended their software to everyone I know on Flickr and will continue to do so, adding just how revolutionary the software is and some how evolves every year or so, to be even better, giving amateur and professional alike the ability to have a freedom to use our cameras and creative minds to their utmost potential.
March 5, 2026
Reply from DxO
Hello Taz,
Your message truly made our day — thank you!
It means a lot to hear that both our software and our support team have had such a positive impact on your photography journey. Helping photographers unlock their creative potential is exactly what drives our team every day.
We’re also incredibly grateful that you recommend our tools to the Flickr community. Knowing that our work supports both amateur and professional photographers alike — and continues to evolve with each version — is the best encouragement we could receive.
Thank you for your trust and enthusiasm.
The DxO Team
The noise reduction capability is…
The noise reduction capability is excellent, but the fact that you can't see the result until saving is a big negative to the workflow.
March 5, 2026
Reply from DxO
Hello,
Thank you for sharing your feedback. We’re glad to hear you appreciate the noise reduction capabilities in our software.
Regarding previewing the result, the corrections can be evaluated directly in the image when zoomed to around 75% or higher, where the processing becomes visible. You can also use the loupe tool to inspect the effect of the corrections more precisely.
It’s also worth noting that the preview performance can depend on the capabilities of your GPU, which may influence how quickly and smoothly the result appears during editing.
If you’d like help optimizing this workflow, our support team will be happy to assist: https://support.dxo.com/hc/en-us/requests/new
The DxO team
To long updates for new gear.
To long updates for new gear.
The operational logistics are sometimes a bit difficult.
February 26, 2026
Reply from DxO
Hello Klaus,
We’re sorry to hear about your frustration regarding the time it can take for support of new camera gear, and we appreciate you sharing your thoughts. Expanding compatibility and maintaining the precision of our optical modules requires careful testing, but we understand how important timely updates are for photographers.
If you’d like to share more details about the equipment you’re waiting for, our support team would be glad to look into it and provide information: https://support.dxo.com/hc/en-us/requests/new
The DxO team
I’ve been a professional portrait and…
I’ve been a professional portrait and wedding photographer 39 years now, and now had DxO software for the past 15+/- years…. My most recent primary editing computer finally decided to take its last breath after many many dedicated years. I’m making my new purchases I had to also upgrade my antiquated software and the assistance I received from DxO in getting everything current and up and running went far more smoothly than I was expecting… Thx for the help!
March 4, 2026
Reply from DxO
Hello Rob,
We truly appreciate your kind words and your long-standing trust in our software over the past 15 years. It’s wonderful to hear that, after nearly four decades as a professional portrait and wedding photographer, our tools continue to support your workflow.
We’re also very glad our team could assist you in getting everything smoothly set up on your new editing computer. Making transitions like this as seamless as possible is very important to us.
Many thanks for your continued support, and we wish you many more years of creativity behind the camera.
The DxO Team
DxO Photolab 9 has the best noise reduction…
DxO Photolab 9 has the best noise reduction and precision editing, no doubt. But ease of use and organization compared to Adobe Lightroom is just not there. I can get better results quicker and easier with Lightroom. PL9 cannot handle panoramas desired in many landscape photos. Masking is far better than it used to be but is still short of Lightroom that can reconize facial features and has many default presets for masks. Object removal is a clone only option in PL9 as it has no AI content aware ability. PL9 has no facial recognition useful for finding family members and others among 1000's of photos in the photo library or catalog. Finally, PL9 takes a long time to load previosly edited images (probably because it has to read edits back into the RAW file from the sidecar or .dop file).
February 25, 2026
Reply from DxO
Hello Ron,
Thank you for sharing such a detailed and thoughtful review. We’re glad to hear that you value the noise reduction and precision editing in DxO PhotoLab 9.
At the same time, we appreciate your honest feedback regarding workflow, organization, panorama handling, masking features, and library tools. Comparisons with Lightroom are helpful for our team, as they highlight the areas where photographers expect further improvements.
If you’d like to share more details or suggestions with our team, you’re welcome to contact us here: https://support.dxo.com/hc/en-us/requests/new
Your input helps us continue improving our tools for photographers.
The DxO team
Reply from DxO
Hello Sergio,
Many thanks for your feedback!
We’re thrilled to hear that you’re enjoying the upgrade to DxO PhotoLab 9 and that it’s working well for you.
Your support means a lot to our team, and we hope our tools continue to help you get the best out of your photos.
The DxO Team
I use it conveniently
I've been using this software since December of last year. I've never used other software, so I can't compare it to other software, but I've been using it without any major issues.
It's really helpful to be able to make corrections and remove noise from multiple photos at once, like batch processing.
The distortion correction is applied based on the camera and lens combination, and I'm amazed at the difference when I see the before and after results.
I'm an amateur photographer, so I take photos as a hobby. I have a limited budget, so I appreciate the fact that I can purchase it as a one-time purchase.
Regarding this request for opinions, I would like to point out that as I'm Japanese, it may be difficult for me to respond to this page in English.
February 26, 2026
Reply from DxO
Hello,
Thank you very much for taking the time to share such a thoughtful review.
We’re delighted to hear that you’ve been enjoying our software since December and that features like batch processing, noise reduction, and automatic distortion correction based on your camera and lens are making a difference in your workflow.
It’s especially rewarding to know that these tools support your photography hobby and help you get the most out of your images. And we’re glad the one-time purchase model fits well with your budget.
Please don’t worry about the language — we truly appreciate your effort to share your experience, and your feedback means a lot to our team.
Thank you again for your support, and we hope our tools continue to accompany you on your photographic journey.
The DxO Team
Best Programm in the market
Photolab9 is best Programme in the market. Easy to use, using masks is really unique.
March 3, 2026
Reply from DxO
Hello Peter,
We’re thrilled to read your review!
It’s wonderful to hear that DxO PhotoLab 9 stands out for you and that you appreciate both its ease of use and the unique masking tools.
We’re glad our software supports your creative workflow.
The DxO Team
DXO = Quality
DXO works for professionals and advanced amateur photographers, providing them with quality products
March 2, 2026
Reply from DxO
Hello Paolo,
Thank you very much for your kind words and positive review. We’re delighted to hear that you value the quality of DXO products and that they meet the needs of professional and advanced amateur photographers alike.
Your support and feedback motivate us to continue delivering the best tools for your creative work.
The DxO Team
DXO PureRAW 6 is a step up from 5
I sometimes treat new versions of established software with a bit of caution because I've found at times it's only been change for the sake of change.
Couldn't actually find the Download button for PureRAW 6 Trial so took a chance that 6 would be better and worth the money.
Good thing was it didn't replace 5 in the computer - 1st step therefore was good. I had the old version if needed.
I found however that DXO seemed to have improved on what they had. 6 SEEMS to do better at Noise Reduction in that some fine details, often lost in NR, were better resolved.
NR itself SEEMS to be smoother but importantly you do still have control over how much.
One thing though that still isn't perfect is fine detail resolution in High ISO NR in low or very little light.
That said though, I don't have Lightroom or Photoshop which I think may clean up fine details.
I'm generally opposed to subscription software especially now, given the very high prices being demanded. Even Topaz have now gone this way.
I have a very old PS Elements which takes care of other required photo work.
Perhaps I'm missing out but I cannot justify those costs and very much rely on PureRAW, which in any event, does an otherwise brilliant job of cleaning up ISO noise AND creating decently sharp images.
February 21, 2026
Reply from DxO
Hello Gavin,
Thank you for taking the time to share such a detailed review. We’re delighted to hear that DxO PureRAW 6 feels like a meaningful step forward for you, particularly with the improvements you’ve noticed in noise reduction and fine detail preservation.
It’s also great to know that the ability to keep the previous version installed gave you peace of mind while exploring the new one. Feedback like yours about high-ISO performance in very low light is valuable and helps guide our future improvements.
We also truly appreciate your support for our non-subscription approach and your trust in PureRAW as part of your photo workflow. It’s wonderful to know our software helps you get cleaner and sharper images from your photos.
The DxO Team
Dislike the way landscape thumbnail…
Dislike the way landscape thumbnail images are truncated in the left hand preview window.
February 18, 2026
Reply from DxO
Hello Barry,
We’re sorry to hear about your frustration with the way landscape thumbnails appear in the preview panel. We understand how important a clear and consistent view of your images is when reviewing photos in our software.
Our team would like to take a closer look at this and better understand the situation. Please feel free to contact our support team so we can assist you directly: https://support.dxo.com/hc/en-us/requests/new
We’d be glad to investigate and help improve your experience.
The DxO team
DxO Software does rival Adobe Lightroom…
DxO Software does rival Adobe Lightroom Classic in many ways, but the most significant has to do with no need to create a library. That, alone, makes the software superior to LRC.
February 15, 2026
Reply from DxO
Hello Ron,
Thank you for sharing your thoughts!
We’re delighted to hear that our software stands strong alongside Adobe Lightroom Classic in your workflow. It’s especially rewarding to know that the flexibility of working without a mandatory library makes a real difference for you.
We’re glad to be part of your photography process and hope our tools continue to support your creative work.
The DxO Team
Fast and Friendly Response!
I was having a problem with my Nik 4 tools and thought I'd do an uninstall/reinstall to see if that helped. I then thought I had problems doing the reinstall, but it turned out to be operator error (my fault). I sent a note to that effect and got a nice response telling me not to worry and to feel free to contact them any time I needed. Nice experience all around, the reinstall worked great, and I'm a happy camper!
February 25, 2026
Reply from DxO
Hello Beth,
Your message made our day — thank you!
We’re delighted to hear that everything worked out and that the reinstall solved the issue with your Nik Collection tools. It’s also great to know our support team could provide a reassuring response along the way.
Supporting passionate photographers like you is exactly why we do what we do. If you ever need help again, please don’t hesitate to reach out — we’ll always be happy to assist.
The DxO Team
I genuinely wanted to use DxO PhotoLab.......But
I genuinely wanted to use DxO PhotoLab, and from what I’d seen, it looked like it could have been excellent software. Unfortunately, I never even got the opportunity to try it properly.
The download link provided simply didn’t work, and despite contacting support, the issue was never resolved. More disappointing than the technical problem itself was the response from the help desk. The replies felt dismissive and unhelpful, and there was no real effort to fix what should have been a straightforward issue.
Software problems can happen — that’s understandable. What’s harder to overlook is poor customer service. First impressions matter, and in this case, the support experience prevented me from even reaching the stage of evaluating the product.
It’s a shame, because the software may well be very good — but I’ll never know.
February 20, 2026
Unprompted review
Reply from DxO
Hello Mark,
We’re very sorry to read about your frustrating first experience with DxO PhotoLab, especially since it prevented you from even trying the software. We completely understand how disappointing this must have been.
Following your review, we contacted Trustpilot to request the possibility to identify yourself so we can check the assistance request you mentioned. If you’re willing, please accept sharing your contact details with us so I can locate your message and review what happened.
We also recently identified an issue that affected downloads for some UK users due to an external infrastructure provider. A solution has now been implemented, and we sincerely regret the inconvenience this may have caused. If you are in that part of the world, you might find the explanations there.
Once we’re able to identify your request, we’ll be glad to assist you and help you access the trial so you can properly evaluate the software. After troubleshooting and testing the software, we hope you may consider updating your review to reflect your experience.
The DxO team
DXO NIK COLLECTION
DXO NIK COLLECTION, A bit difficult to use. However the end product was very good. I might try it a bit later. Thank you. The DXO Pure Raw however is excellent, easy to use and does everything I want done. I load 50-60 photos and let it do its thing. Every 6 seconds a photo is done. I love it.
February 16, 2026
Reply from DxO
Hello Alex,
Thank you for sharing such detailed feedback!
We’re delighted to hear that DxO PureRAW fits so smoothly into your workflow and handles your batches so efficiently — processing 50–60 photos in just a few seconds each is exactly the kind of performance we aim for.
We also appreciate your honest thoughts about Nik Collection.
It can take a little time to explore all its creative possibilities, but we’re glad you’re enjoying the results.
We hope that, when you revisit it, you’ll discover even more ways it can enhance your images.
Thanks again for your trust and enthusiasm — it truly means a lot to our team.
The DxO Team
DXO PL9 is the BEST
DXO PL9 is - has always been - the best RAW file processor.
It continues to offer the very best sharpening and colour control of any of the relevant programs. It has an easy to follow, intuitive interface and you buy it outright; no more being at the mercy of the subscription system.
It has fallen somewhat behind in masking, imo, but in every other area absolutely excels.
February 15, 2026
Reply from DxO
Hello Bid,
We’re thrilled to read your review — thank you!
It’s wonderful to know that you consider DxO PhotoLab 9 the best RAW processor and that its sharpening, colour control, and intuitive interface stand out for you.
We’re also glad you appreciate our perpetual license model. Offering powerful tools without subscription constraints is an important part of our philosophy.
Thank you as well for your honest note about masking. Feedback like yours helps guide our improvements, and our team is continuously working to refine and expand this area.
We truly appreciate your support and are proud to be part of your photographic workflow.
The DxO Team
Not impressed!
Currently my Pure Raw 5 was working fine, of which I’ve had for best part of 6mths. Anyway, along came the update, of which will not install. The same problem also, for the Nik Collection. So decided to uninstall, and try to re-install via the DXO Website, to which of no joy. So is it a case, they don’t want you using it on the latest OS, to force purchase of Pure Raw 6? Seen a rumour of a upcoming release maybe? And it’s strange that suddenly, non of their software, will download on the recent Tahoe OS on iMac. Customer support replied numerous times, with various suggestions to help them. But I pull the plug, when they want you to provide a support code. That provides the information, for anyone to get access to your machine. Shouldn’t even get this far. Strangely my iMac is downloading/installing perfectly, from all other reputable sites. I’ve ran Apple Diagnostics, gone top to bottom with configurations etc. My machine is fine. I’ve requested a refund, of which they appear to be steering away from. To mention also, two contradictory emails. One stipulating everything is ok their end. To then secondly, myself again providing a support code, to speed up things internally? But yet their end is fine? Apparently also, they’ve not received the information from myself. Unbelievable!
March 1, 2026
Unprompted review
Reply from DxO
Hello,
Your review has caught our attention. We have reached out to you privately to request some identification details so we can locate your support tickets and assist you in a personalized and efficient way.
We would genuinely like to clarify the situation and address the download difficulties you described. However, without being able to identify your account, we cannot properly investigate what happened.
We also want to reassure our readers: we do not block software installations to force updates. Any rumors to that effect are completely unfounded.
Please reply to the message sent by Truspilot so we can contact and help you directly and work toward a proper resolution.
The DxO team
Reply from DxO
Hello Topkkham,
Your message made our day — thank you!
We’re really glad our team could resolve your issue so quickly and provide the prompt support you needed.
Delivering efficient and helpful assistance is very important to us, so it’s wonderful to hear this reflected in your experience.
The DxO Team
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