Dylanstephenpens Reviews 408

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick response times and the efficiency of the service, noting that payments are processed immediately upon receipt of items. Many people highlight the professionalism and helpfulness of the staff, making transactions smooth and pleasant. Reviewers also appreciate the fair prices offered for their products and the accurate descriptions of items purchased. However, some customers also noted issues with the company's return policy and communication regarding items. A few people expressed dissatisfaction with situations where items became unavailable, and concerns about the handling of their property during return processes.

What people talk about most

Payment

Reviewers mention positive feedback about payment. Customers consistently praise the immediate and prompt... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the pens for being exactly as... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and prompt replies,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency and professionalism. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor R... See more

Rated 5 out of 5 stars

This is the third time that I have sold pens to Dylan Stephen and, as previously, everything has gone perfectly. Very courteous and efficient. Fair price offered and immediate payment. Many thanks!... See more

Rated 5 out of 5 stars

I contacted Steve about a pen I wanted to sell. He replied within couple of hours and after receiving my pictures he made me an offer. The overall transaction was completed by 1 pm on Tuesday and t... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more


Company details

  1. Gift Shop
  2. Collectibles Store

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Totally reliable service

Totally reliable service. From quote to payment with no hitches, no provisos and immediate payment as promised. Thoroughly recommend this fast and friendly service.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Was so easy to do business. Got the quote very quickly and was paid same day they received the pens. The price I received was fair and I will be doing more business again.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Price agreed and as soon as received in the post money was in my account. Would definitely use this company again .

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

I got four separate valuations for my…

I got four separate valuations for my Mont Blanc pens. Dylan Stephen's price was 20% higher than the second best quote, so I sent them the pens and received payment in my account the very next day. Impressive all round.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very fair and efficient dealer

Very fair and efficient dealer with a flawless process. I was selling 2 pens - a Sheaffer and a Cartier. I had a very fair offer via WhatsApp within an hour. After posting Royal Mail SD, payment was made into my account almost immediately once the pens were received. I wish more businesses operated like this.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Stuck cartridge in my Cartier pen

I rang for some advice on a stuck cartridge in my Cartier pen. He was most considered and the advice was excellent and worked a treat. Always good to deal with a professional. Many thanks and happy to recommend.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service
Dylan Stephens are very professional , agreed price on a Montblanc Meisterstük , then shipped to them. Arrived next day, and bank transfer same day. Highly recommended

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

Pen From JAPAN

I recently decided to sell my pen and stumbled upon this service online. After sending photos of my pen, I quickly received a quote, which made the process incredibly smooth from the start. Despite my initial nervousness about sending my valuable item through the post, I was pleasantly surprised when Stephen confirmed its safe arrival just few days later. What truly impressed me was their promptness in transferring the payment to me instantly upon receiving the pen. Their service was not only efficient but also trustworthy, making the entire experience hassle-free. I highly recommend them for anyone looking to sell their items with ease and confidence. Kudos to the Mr. Stephen Dylan for providing such exceptional service!"

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Mont Blanc pen

I sent photos of my pen and received a quote. I was nervous having to send it through the post but they received it the next day and transferred me the payment instantly. Great, swift service.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process, best value on the market, reliable

Steve is easy to reach, very responsive, and has offered the highest value for my pre-owned Cartier pen. Once agreed on the price, I sent the pen to the address he indicated. The day after the money was in my bank account. He also kindly paid the delivery costs, which was not initially agreed.

February 17, 2024
Unprompted review

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