Excellent delivery, excellent packaging, kept me updated all the way, the only little complaint I had if any was I couldn’t take any extra guarantee out on it. But that still won’t stop me shopping wi... See more
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We ordered our photo box almost three weeks ago and still haven’t received it . After a week or so we received an email to say there was a two week delay but since then nothing . This is an expensive... See more
Company replied
Great service and recommend 100% for all buyers of gold testing acids and.machines,
My purchase of this repair tool was confirmed by Dynagem. Subsequently, Dynagem cancelled my order, telling me that they didn't have sufficient stock to fulfil the order! So I don't have the tool. I... See more
Company details
Written by the company
Dynagem is a dealer and retailer of Jewellery and Watch Making Parts and Tools plus Gold, Diamonds, Jewellery and Watches as well as other Jewellery Industry related services we also sell to the trade as well as direct to retail customers.
Contact info
22 Hatton Garden, EC1N 8BA, London , United Kingdom
- +44 (0) 3300438008
- info@dynagem.co
- dynagem.co
Replied to 40% of negative reviews
Typically replies within 24 hours
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Great service and recommend 100% for…
Great service and recommend 100% for all buyers of gold testing acids and.machines,
Great product at a very good price.
After searching ebay looking for a tester for gold and finding one for almost £1400 i thought id search about . I found the exact same one for a fraction of the price from a genuine distributor and some robbing toerag was charging over 3 times the price. Arrived very quick and seems to do what it os supposed to do . So overall i am very happy.my only gripe is that it does not do silver unlike the trustimatrix, but that is £1200 and hard to get without preorderin.
There products are absolutely brilliant and lovely and they keep you updated.
Excellent delivery, excellent packaging, kept me updated all the way, the only little complaint I had if any was I couldn’t take any extra guarantee out on it. But that still won’t stop me shopping with you in the future as I absolutely love your products. Thank you so much Dynagem.
The site allowed me to order an item
The site allowed me to order an item. It was then later cancelled because it was not in stock and I had to wait a week for the refund.
Placed order and paid for there item…
Placed order and paid for there item back on the 28th December. Heard nothing since.
Always get a great Service
Order cancelled - still waiting for refund.
Ordered a tool paid for item.
Less than 24hrs later I had email saying order cancelled and refund will be issued.
Refund is still pending.

Reply from Dynagem
The best deal by far!
I compared the prices of a Bergion 16200 bushing machine and some companies were charging £4,995 for exactly the same item with exactly the same accessories the Dynagem were selling for £1999.00. Why do some companies way over charge? I’ll never know. Before anyone asks.it was for exactly the same item and parts in the same case and brand new. All I can say is a big well done and thank you to Dynagem! It arrived very quickly also.
We ordered our photo box almost three…
We ordered our photo box almost three weeks ago and still haven’t received it . After a week or so we received an email to say there was a two week delay but since then nothing . This is an expensive item and I expected to at least be given an accurate timeline . I keep been sent emails to review an item I’ve yet to receive but nothing to let me know when it might arrive . I k ow these things happen but I think it would be a better service if you provided more information about when it would arrive

Reply from Dynagem
Quick delivery thankyou
sold Chinese imitation
I Paid for high quality swiss tools and instead received fake chinese tools.
item not received
item not received - still waiting, unexpectedly out of stock - would not made the purchase if known this in advance
My purchase of this repair tool was exaggerated.
My purchase of this repair tool was confirmed by Dynagem. Subsequently, Dynagem cancelled my order, telling me that they didn't have sufficient stock to fulfil the order! So I don't have the tool.
I presume they have a reasonably modern stock control system, so don't understand why they have them on offer when they don't have stock.....very disappointed!!!
Very beautiful necklace well made
The delivery time was longer than expected after ordering. The necklace itself is beautiful but a lot shorter than I was expecting it to be. It is a very petite 16 inch chain but beautifully made.
Item was out of stock and refund was…
Item was out of stock and refund was issued.
I shouldn’t have been able to complete transaction on an out of stock item.
The product was everything that I had…
The product was everything that I had expected and I'm very pleased with it. A little more communication with me after the order had been received would have been welcome (to have an idea of the length of time before I received it) and I was not expecting it when it arrived - these minor quibbles warrent a 4 rather than a 5.
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