It would ne nice to receive the product before you send this request to review my experience. Also there was no mention at any point of the purchase about when the product will delivered. I have no id... See more
Company replied
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See what reviewers are saying
Super fast at shipping out items and items came nicely packed in good condition. Love their unique and chic designs! It would be good if the website can include pics of model wearing the items so... See more
Company replied
Ordered previously and was really pleased. For my most recent order one of the earrings was damaged so I had to return. I am still waiting for my refund and it cost me £13 to return the shipment. Comp... See more
Company replied
Their customer service is so poor that I will never buy anything from them again, I have spent hours chasing them and their useless subcontractor UPS. A birthday present, that will arrive 3-4 weeks... See more
Company details
Information provided by various external sources
DYRBERG/KERN is a Danish jewellery company founded by Gitte Dyrberg and Henning Kern in 1985. We create designer jewellery and watches to modern and confident women.
Contact info
Prags Boulevard 80, 2300, Copenhagen, Denmark
- (0045) 35383930
- webshop@dyrbergkern.com
- dyrbergkern.com
2.1
Poor
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gorgeous good quality jewellery
Super fast at shipping out items and items came nicely packed in good condition. Love their unique and chic designs!
It would be good if the website can include pics of model wearing the items so we can gauge the size better. The website also took quite awhile to load images so if speed can be improved it would make shopping experience even better.
February 1, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Pei
Thanks so much for your fine words, we ´re happy to hear that you liked our brand experience. We always love to hear from our customers and constantly working on improving all procedures.
I know for a fact that the loading time is on the schedule next, so I hope you will get an even better experience next time you visit dyrbergkern.com
We´re looking forward to see you again!
Have a nice day,
All the best
Bettina Linning
DYRBERG/KERN
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Great products, prompt service
Absolutely love this brand. Good prices, really good products and the delivery was super quick. Will definitely be purchasing from this company again.
February 1, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Laura
Thanks so much for your fine review! We always love to hear from our customers and we´re so happy that you are satisfied with your purchase.
Hope to see you soon back at dyrbergkern.com
Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
Fantastic in every way!
Super speedy delivery, gorgeously packaged and as always, stunning Danish jewellery. I ALWAYS get compliments on any Dyrberg/Kern jewellery I wear and will continue to buy this jewellery as long as the company is in business! Thank you again for a great experience!:)
January 27, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Amanda
Thanks so much for your review! We´re happy to hear that you had an great experince with our brand, special our service and products, we always love to hear from our customers.
We´re looking forward to see you soon again at dyrbergkern.com
Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
Excellent
Delivery time as expected. Items where well packed, arrived in perfect conditions and as seen on the website. Very good experience, I recomend.
January 27, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Ana
Thanks for your review and recommendation - We´re happy to hear that you are satisfied with the entire experince with our brand. We constantly do an effort in fine-tuning all processes, so we are happy it succeed.
Hope to see you back soon at dyrbergkern.com!
Havea nice day.
All the best,
Bettina Linning
DYRBERG/KERN
Great
Fast and efficient. I ordered DK earrings through Amazon and they arrived broken due to inappropriate packaging. Found them on DK site, ordered, they arrived quickly, well packaged, wearing them already:)
January 26, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Lenka
Thanks for your fine stars! We´re happy to hear that you are satisfied with your purchase and our service at dyrbergkern.com.
We sometimes experince challenges with our jewelleries and the transport, so we have a lot of focus on apporiate packing, we glad it succed.
Hope to see you soon again - Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
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Excellent
This was my first order online with Dyrbergkern and I will take great delight in ordering again. Every step of the order was fast and efficient and living in New Zealand, I was extremely pleased with the fast delivery time. The package was perfectly wrapped for appearance and more importantly for damage purposes and arrived perfectly. Fantastic company to deal with, thank you.....
January 22, 2016
Unprompted review
Reply from dyrbergkern.com
Hi Shona
Thanks so much for your fine stars! We´re so grateful for your review and time on trustpilot.
We are really glad that you had a great experince with our brand. Daily we really do an extra effort to service our online customers, but also fine-tuning all our procedures. The market of New Zealand is very new to us, so we are so happy that it succed.
We hope to see you and your friends soon again at dyrbergkern.com.
All The best,
Bettina Linning
DYRBERGK/KERN
Excellent service
I would recommend buying from Dyrberg/Kern's website (as an Irish customer). I emailed the company before purchasing my watch- they were very quick to respond. My watch came in the expected time frame &I could track my parcel. It would be great if they could remove links as an added service. They followed up with me by email to ensure I was happy with everything. Thank you Sonia 😊
January 22, 2016
Unprompted review
Reply from dyrbergkern.com
Hi Caroline
Thanks so much for your review!
We´re happy to hear that you had a great experince with your purchase at dyrbergkern.com.
We always do an extra effort in providing the best service to our customers, so we glad it succed and to know that you were in good hands of our colleauge Sonia!
Hope to see you soon again.
All the best,
Bettina Linning
DYRBERG/KERN
Amazing!!!
Amazing and stylish jewelry, which matches all my outfits!!! High quality, excellent customer service, fast delivery!! Super!! Will come back certainly!!
January 21, 2016
Unprompted review
Reply from dyrbergkern.com
Hi Nadia
Thanks a lot for your review and your fine stars!
We´re amazed about your words and happy to hear that your experince with our brand has been a success.
We looking forward to see you back soon at dyrbergkern.com
Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
Reply from dyrbergkern.com
Hi Aleksandra
Thanks for your review and stars!
We´re happy to hear that you are satisfied wih your purchase and service at dyrbergkern.com.
We hope to see you back soon.
Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
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Great site.
Easy site to navigate, items were delivered quickly and extremely well packaged. Communication regarding order was excellent.
January 15, 2016
Unprompted review
Reply from dyrbergkern.com
Hi Natalie
Thanks so much for your review, we´re happy to hear that you are satisfied with your purchase at dyrbergkern.com.
We hope to see you back soon!
Have a nice day.
All the best,
Bettina Linning
DYRBERG/KERN
Reply from dyrbergkern.com
Hi Sarka
Thanks a lot for your stars, that means a lot to us!
We love to hear from our customers and constantly working on improving all procedures.
Have a nice day!
All the best,
Bettina Linning
DYRBERG/KERN
Excellent service and delivery within scheduled time frame
Everything went ok like it supposed to, so well done !
January 6, 2016
Unprompted review
Reply from dyrbergkern.com
Hi Brecht
Thanks for your review, we´re happy to hear that you are statisfied with our service and your buy at dyrbergkern.com.
Have a nice day!
All the best,
Bettina
DYRBERG/KERN
Excellent service and beautiful earrings
Beautiful earrings that were packed very well and great service. I would definitely recommend buying from dyrberg kern..I know I will again.. Very happy thank you.
January 6, 2016
Unprompted review
Reply from dyrbergkern.com
Hi Emma
Thanks a lot for your stars and comments.
We´re so happy that you like our service and special our products.
We hope to see you soon again at dyrbergkern.com!
All the best,
Bettina
DYRBERG/KERN
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slow delivery
Order placed on Dec 17th. Got an email on the 18th to say it had been dispatched. Email sent on Dec 29th stating I hadn't received my order and got a reply to say it was it was in the uk and I would have it the following day. However I only received my order yesterday Jan 4th.
January 5, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Betty,
Thank you for your review - due to Christmas Holiday the deliverytime with GLS was unfortunately extended a bit. I can see, that the package was ready for pickup on the 30th.
We hope you will visit our webshop another time.
Have a nice day,
Amalie
DYRBERG/KERN
Excellent service!
Excellent service! I wanted to change sth in my order. They helped me immediately and i ordered sth else. The rings are just perfect. Delivery on time. Everything just perfect! Of course I'll order again. Thank you!!
January 4, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Vanavi,
Thank your for your feedback. We're happy to hear that you are satisfied with our customerservice and delivery. We look forward to your next visit.
All the best,
Amalie
DYRBERG/KERN
Reply from dyrbergkern.com
Dear Jenny,
Thank you for your recommendation - we look forward to your next visit.
All the best,
Amalie
DYRBERG/KERN
Very good online shop
Easy to order, to pay and fast delivery. Very good !
January 2, 2016
Unprompted review
Reply from dyrbergkern.com
Dear Gita,
Thank you for your review - we're happy that you've had a good experience at our webshop.
We hope to see you online again,
Amalie
DYRBERG/KERN
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Good quality products and fast international delivery.
I can truly recommend Dyrberg/Kern webshop. Large variety of products, professional service and (what was also important for me) fast delivery.
December 30, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Szymon,
Thank you for your recommendation - we're very happy to hear, that you've enjoyed our webshop.
Have a nice day,
Amalie
DYRBERG/KERN
I still have not received the goods
Hi Dyrbergkern,
I have still not received my goods unfortunately.
Thanks,
Ciara
December 30, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Ciara,
I've just written you an email with your trackingnumber in.
Have a nice day,
Amalie
DYRBERG/KERN
Brilliant service!
My bracelet arrived today and is exactly as expected. It was also packaged very well. I will definitely be ordering more things in the future,
December 28, 2015
Unprompted review
Reply from dyrbergkern.com
Dear Sarah,
Thank you for your nice review - we're happy to hear, that you enjoy your new bracelet.
We look forward to your next visit.
All the best,
Amalie
DYRBERG/KERN
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