I find dyson support very efficient and helpful to their customers. My v15 submarine is still under the 2 year warranty and a plastic part broke, i called Dyson support right away and its handled real... See more
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I have purchased the Airstrait. Absolutely amazing tool, for my hair is just perfect. Unfortunately the delivery has been delayed by almost one week by DHL. The assigned delivery day was missed 3 time... See more
We bought a Dyson V15 Absolute about 2.5 years ago for around 600 euros directly from the manufacturer. About three months ago, the vacuum cleaner began to switch off repeatedly right after being t... See more
Company replied
Had issues with my dyson product after 4 months of purchase. Contacted dyson team. Followed several instructions as requested by them. At the end, product was still not functional. Dyson team replaced... See more
Company details
About Dyson Deutschland
Written by the company
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Über Dyson
Dyson wurde basierend auf der Idee gegründet, Probleme zu lösen, die andere ignorieren: Staubsauger, die verstopfen und an Saugkraft verlieren, Händetrockner, die viel Energie verbrauchen und nicht effizient genug arbeiten sowie Haarpflegetechnologien, die Haarschäden durch übermäßige Hitze verursachen.
Seit seiner Gründung in Großbritannien im Jahr 1993 hat sich Dyson von einem Mann und einer Idee zu einem globalen Technologieunternehmen entwickelt, dessen Entwicklungs- und Wissenschaftsteams kontinuierlich wachsen.
Heute werden Dyson Geräte in über 65 Ländern verkauft. Von kabellosen Staubsaugern über Luftreiniger bis hin zu Haartrocknern – wir arbeiten unermüdlichen daran, stets neue, innovative Technologien zu entwickeln, die Dyson Eigentümer*innen weltweit begeistern.
Direkt von Dyson
Bestpreisgarantie
30 Tage Geld-zurück-Garantie
Flexible Zahlungsmethoden
2 Jahre Dyson Garantie
Contact info
Lichtstr. 43e, 50825, Köln, Germany
- +49 221 586 099 59
- dyson.de
Entdecke aktuelle Dyson Angebote
3.8
Great
65K reviews
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It was all good what I wanted.
January 14, 2026
So gut saved me so much time
January 12, 2026
In love with my new dyson
Easy website to navigate, quick delivery, excellent packaging
January 5, 2026
The product is very good.
December 27, 2025
Arrived 3 weeks late
Arrived 3 weeks late, customer support not helpful, product fine as usual - though more plastic than I remember (V10).
November 29, 2025
It was really difficult to get in touch quickly, by email.
It was really difficult to get in contact with Dyson, except by telephone.
Dyson is not global or even European oriented, there is no cooperation between Dyson in the different countries. I wanted to order a Fan for research purposes at the University in Switzerland, which was extremely difficult. The type of Fan we needed was only available in Germany and the product could not be shipped to Switzerland or any Dyson retail store within Germany near to the border of Switzerland. This makes it very customer unfriendly and complicates ordering items from Dyson online.
December 1, 2025
whatsapp help catastrophe
I tried to book a service for my vacuum cleaner today. I had to write my issue 10 times -no exaggeration- to 5-6 different agents. It is either their system or work ethic that is 100% corrupted. I am sorry on behalf of the company that makes the best household devices of the century that they have to carry the shame of the worst customer service ever.
January 4, 2026
Unprompted review
bad experience
I had very bad experience with this seller. I ordered the item on 28.11.2025 and still haven't received my package. Luckily for me I made the order through Klarna so i had the chance to report the problem and stop the payment. In the meantime I bought a vacuum cleaner from somewhere else and I am happy with my purchase. Don't recommend Dyson.
November 28, 2025
My experience with the website was…
My experience with the website was great and I am in love with my Airwrap!
December 18, 2025
Communication with dyson on how the…
Communication with dyson on how the order is going on is very bad.
December 24, 2025
Good service
Good service! The delivery took longer than expected, but I got my Dyson and am happy with it!
December 13, 2025
horrible communication
I am writing to express my disappointment with the customer service that I have received this past month.
I reached out to your team requesting assistance as my Dyson was not working. Explicitly stating that it was a US machine and was told that it can be repaired. Was given a shipping label on November 11th and it was received by the repair team on November 13th.
My machine was received the 13th of November, and almost a month later, with extreme lack of communication from your team, I received an email December 9th saying it’s being returned to me. Customer service said that it was repaired under warranty. Then a few moments later I was told it wasn’t and being sent back No repair. Since it’s a US machine.
I made that clear from the beginning and was told I could get help.
I’m not even sure what the courses of action is but I am extremely disappointed in the service I’ve received for a less than a year old $500 machine.
I hope this doesn’t occur again in the future
November 13, 2025
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Very bad delivery experience and customer experience
Delivery was very bad, no prompt follow up from customer care side, I had to call them 5-6 times to just get the product delivered.
December 15, 2025
Reply from Dyson Deutschland
Thank you for sharing your feedback. We are sorry to hear about the delivery experience and the repeated calls you had to make. Please contact our support team directly from 'Contact Us' page so we can look into this and get things sorted for you.
I order my vacuum Dyson 30.11
I order my vacuum Dyson 30.11
And today is 21.12 and i still don't have my vacuum, first one week till Dyson send my vacuum (but Okey it was purchased at black Friday I understand) but UPS delivery, this is my first and WORST! experience with this company, because I still don't have my goods.
I was calling with them a lot hours, normal customer service don't help at all, and their supervisor only telling he will updating me but of course, there was no update from them, driver don't know how to use phone so he can't call me, so I am not available receive my package.
Now I am still waiting for my package and when I finally receive it (may by after new year..) I will write them very long review what they are not able to do.
Please don't use UPS company.
December 21, 2025
Reply from Dyson Deutschland
Thank you for sharing your feedback. We are sorry to hear about the difficulties you faced and understand your concern. Please contact our support team directly from 'Contact Us' page so we can look into this and get things sorted for you.
Reply from Dyson Deutschland
Thank you for sharing your review. We are sorry to hear the product has not met your expectations. We want to resolve it. Please contact our support team directly from 'Contact Us' page so we can look into this and get things sorted for you.
Reply from Dyson Deutschland
Vielen Dank für Ihre 5-Sterne-Bewertung. Es freut uns sehr zu hören, dass Ihnen Ihr Dyson Haartrockner gefällt und dass er für Sie eine gute Wahl ist. Wenn Sie jemals Unterstützung benötigen oder Fragen haben, ist unser Team immer bereit zu helfen.
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