Dyson Reviews 

This is not a review of the vacuum cleaner itself, but rather of the delivery and customer service experience. I ordered the vacuum cleaner directly from Dyson’s website, but the package did not contain additional vacuum heads listed on Dyson’s official website.

I contacted customer service via WhatsApp, as no email address or phone number is available. During the conversation, I sent a screenshot from the website showing the missing parts, but the agent (probably an AI agent) was unable to identify which parts I was referring to. They simply said that the parts were currently out of stock and that I could check back later to see when they would become available again.

The irony is that I ordered the product directly from Dyson’s website specifically because of those additional accessories. Otherwise, I would have ordered it from another retailer, where it was significantly cheaper.

A truly terrible customer service experience, especially considering the high price of the product. I would not recommend it to anyone.

The product was ordered on 27.11.2025. After the product was not delivered within 10 days (which is a reasonable delivery time) they refused to cancel the order, explaining that it was impossible! AI customer service just kept repeating that someone would contact me in 3-5 days and so on 5 times. In the end, only after refusing to pick up the product upon delivery did they decide to refund my money. The whole story lasted from 27.11. 2025. - 09.01.2026.
AI customer service is completely useless, and there is no other channel through which you can contact them.
Horrible, I will never buy anything directly from Dyson again. Online shopping through a general representative works without problems.