Dyson Norge Reviews 

Send 2 times wrong machine. So i send mine back in november and got New back in march

The product is living up to it's claims, so far I'm happy using it.

My Dyson V15 Detect vacuum cleaner, which I bought 6 months ago, broke down. (Inquiry 36108583) I've been writing on WhatsApp since 4 January, but no real help so far. They told me how to clean it properly and the contact was lost. No one answers me and when I try to contact them, they tell me to explain everything again 🤣 it's a disaster! and for such money! I do not recommend! I spent so much money because I thought it was high quality and if there was a problem, the company would solve it quickly. Unfortunately, it was a big mistake.

Dyson customer service is the worst I have ever experienced, with an unacceptable treatment. From when I placed my order until I received it, 3 weeks passed, when it should have arrived in 2-4 days. It is unacceptable that it takes 3 weeks to receive the order in Oslo (from Langhus where the Dyson warehouse is, that is, just over 20 km away). The delivery company that Dyson works with in Norway (PostNord) sent my order more than 300 km away, when it was already in Oslo ready to be delivered on time. Once they had it back in Oslo, it took them 2 weeks to deliver it to me, always with the excuse that they had a high volume of orders. If you make a mistake and delay a package, you should deliver it with priority.

I contacted Dyson customer service when my order was delayed and, in addition to the fact that it is already difficult to contact them due to the few contact options they provide, 1) they took between 1-2 days to respond to each message I sent, 2) each time the person who responded to me was different and the case was very complicated to follow and manage like this, and 3) at no time did they care about my case or offer me solutions. Their only solution was that it was not up to them and that I had to contact PostNord. When I contacted PostNord, they did not give me a solution either and they did not care about my case, they only told me what I already knew, that my package was delayed and that they could not do anything else (are you kidding me?). Anyway, if I buy from Dyson directly, they are responsible for mediating and resolving the situation with PostNord. In addition, Dyson does not give any option to choose the shipping method, so they are even more responsible for it since they are the ones who decide which company they work with.

It is unacceptable for a company like Dyson to offer this service. Furthermore, we are not talking about low value products, but expensive ones, so the service given should be up to par. Otherwise, Dyson should compensate its customers for poor service, something that has not happened and they are always “washing their hands” with my case.

Dyson is a company that does not take care of its customers... there are many other options for its products and of equal or superior technology and quality. I will not buy more from Dyson.

Functionality and quality of the products is the most satisfying experience with household devices.

God service ifbm batteri skift og reklamasjon

I am still waiting for my product to be delivered :(

Unfortunately, delivery to Norway is carried out by the Posrnord service. They deliver very slowly and often come up with excuses not to deliver to your door as ordered.
Dear Dyson, please change your delivery service. They ruin the customer experience. If there were other options, I would choose anyone but Postnord.
I've been waiting for delivery for three weeks now...

Update: Order still not received.

Ordered on 16th Nov. It says that Post Nord will deliver in 2 to 6 days. And this was for my fiancees birthday (on the 25th Nov). We are in day and 13 and still nothing. I hope I get my package in 2023. Advise to folks - buy from Elkjøp, Komplett, Power, Hifi Klubben, anyone BUT dyson.no. They don't have the competence to do logistics and distribution. The others at least have had several years of experience in fullfilment. Will keep this thread updated if I get it. If not, I have cancelled and requested a refund.

Delivered not to home but 8km away from home or centrum :-/

Super service. Rask levering.

I still haven’t received the parts. The people delivering the item have not contacted me since asking if I prefer for it to be delivered to my work address.

I bought dyson hair dryer like a gift on birthday, on web site you can see delivering take from 2 to 5 days(fake) I still wait, now more than 2 weeks. I call to return money, but they can’t because pack on a way… on a way?! Really? Where?
Return money or send dryer!

Ordered Dyson V12 and haven't managed even to try it it out.
As someone has stolen the package with a quite expensive vacuum cleaner just because Dyson decided to deliver it via PostNord without contacting the receiver (me).
And PostNord rejects any blame because apparently they're supposed to deliver it to the first closed door (basically on the street which they have proof of) at night :O and say that it's the seller who has chosen this delivery method...

So basically, I have neither money, nor the cleaner... What am amazing service.

P.S. After I submitted a case to Dyson via their support team, it’s been almost 2 weeks now when they cannot figure it out even though I described all the details as thoroughly as I could…

Dyson in Portugal is a disgrace. Nobody cares in Dyson uk. I've been cheated with false publicity, prices that vary in parts to solve the problem, delivery that doesn't comply with timings. Everything they say is false and every step of the purchase has been a nightmare. Stay away. Avoid at all costs. Tried to get help by all means and can't get a solution for the problem Dyson caused