Dyson Portugal Reviews 

I bought a DYSON V8 CYCLONE from Dyson Portugal on October 1 for €299. The website stated delivery within 24–72 hours. By October 5, I had received no updates, so I called customer service to ask when my order would be delivered. I was told that it was expected today or within the next couple of business days.

About an hour after that phone call, I received an email saying that my order had been cancelled. Shortly afterwards, I received another email saying that the order had been cancelled by mistake and that I could simply place a new order once my money was refunded.

The problem is that the exact same vacuum is now €100 more expensive on the Dyson Portugal website.

So after waiting four days with no information, I contacted customer service and was told that delivery was imminent — only to have the order cancelled shortly afterwards, leaving me to reorder the same product at a significantly higher price.

This is not my first negative experience with Dyson Portugal. Unfortunately, my previous experiences with Dyson Portugal have also been extremely frustrating.

I ordered a vacuum cleaner at dyson. pt for 400 euro + paid 50 euro for delivery. On the website it was said 2-3 business days for delivery. On 4th business days I contacted their support on whatsapp - it took around 10 min to pass the robot asking stupid questions. The operator said YOU MUST WAIT, itS act8ally 3-5 business days with no specifics.I believe he never even opened my order. On 7th business day I called the support service, where I was told YOU MUST WAIT 2-3 WEEKS. Same thing - operator never opened the carrier website where the status of the delivery was FALTA DOCUMENTACION DEL PROVEEDOR. Only after this she agreed to create a ticket to figure out. The answer was - we will contact you in 3-4 days. That's the most unexpected case from Dyson. I will never ever buy smth again. Luckily there are tens of other brands represented offline.

I have been trying for 2 years! to purchase a filter replacement for my Dyson Purifier. And it is simply impossible.

Not only that the website is eternally out of stock, but it's impossible to get any help from their customer service.

Email, whatsup messages, messages through their app. Everything gets ignored.

What a scam. You pay hundreds of euros for a product that you can use only for... one year.

AND what a shame for such a global brand to have the most terrible non existent customer service in Portugal!

Over priced, lie to customers DOnt use changing brand

I purchased equipment for the company and placed the order under the company's name, including the correct tax identification number (NIF). However, the invoice was not sent initially. After requesting the invoice, I received a document showing the generic consumer tax number [999999999] as the end customer, and it only includes the company's name, which is not valid for tax or accounting purposes. I requested the correction of the invoice with the correct tax identification number once again, but the response I received from Dyson was that, once the order has been processed, they can no longer alter or correct the invoice, because the system automatically generates the data and there is no possibility of modification. I find this situation completely unacceptable and frustrating, because it harms the company's accounting and does not comply with legal requirements. I feel very disappointed with the customer service, because I simply need a correct invoice to justify the purchase to the tax authorities, and it seems that no solution is being offered.

I ordered a Dyson machine on 7 April 2026 for €599 and still have not received it 6 weeks later.
I have contacted Dyson Portugal support repeatedly through WhatsApp and every time I am told to “wait 3–4 business days” because a “dedicated team” will contact me. Nobody ever does.
I asked multiple times for contact information for management or the dedicated team, but Dyson refused to provide anything except a phone number that is apparently not even working.
Case number: 53510225
Order number: 1890798183
Very disappointing customer service experience.

Bought Vacuum cleaner and had a problem with it within 2 weeks. Contacted them to have it repaired and that’s where the problems started. The label to return it was lost and had to be sent a 2nd time. They apparently lost the vacuum after they received it, found it, repaired it and lost it again. A duplicate repair order was created for some reason which only added to the confusion. Supposed to have it back with 7 days of receipt for repairs, over 2 weeks now and Nobody knows where it is.

They have a what’s app chat service which is useless - full of vague promises which never are fulfilled. Never again. Avoid.

Terrible customer service.

I purchased a hair dryer but received a hair straightener instead. When I contacted Dyson to report the mistake, I was told that I had to arrange the return myself, print the shipping labels, and drop the parcel off at a UPS point. Only after they received the wrong item would they send the correct product.

The entire process took one month to resolve. For a premium brand, this level of service is extremely disappointing and inconvenient. I expected a much smoother and faster resolution for a mistake that was not mine.

I am beyond disappointed with Dyson Portugal’s after-sales service. For a brand that positions itself as a premium technology leader, the reality is that these are overpriced, disposable products backed by a support team that only knows how to sell more parts.
My V11 stopped working after only 3 years of light usage (we own three Mieles, so the Dyson is rarely the primary vacuum). After troubleshooting online to no avail, I contacted support regarding a "Filter not sealed" error. I was told I must buy a new filter. I paid 35€, installed it, and—unsurprisingly—it did nothing.
Upon contacting them again, the diagnosis suddenly changed: now I am told I need a new main body and cyclone. This feels less like a repair and more like building a new vacuum piece-by-piece at the customer's expense.
The Support Failures:
• The "Upsell" Strategy: Instead of diagnosing the actual fault, the first instinct was to sell me a part I didn't need.
• Broken Promises: I was told a return label (Ref: 1890793395) would be emailed to me for the unnecessary filter. I have received nothing.
• Poor Longevity: This is my second V11 to break down. At this price point, a machine should last much longer than 3 years of light use.
Dyson is all marketing and no substance. Once the machine fails, they have no interest in repairing it—only in convincing you to buy more of their mediocre components. This will be my last Dyson product. If you want a vacuum that actually lasts and a company that respects its customers, stick with Miele!

This is one of the worst customer service experiences I have ever had.

First of all, the return process is unbelievably complicated for something that should be extremely simple. I spent over an hour on chat with an agent who told me that my return had been manually created and that I would be contacted by email.

When I finally received an email, I was told that my return could not be processed because more than 30 days had passed since my order — which is completely false. I placed the order on February 9th, and today is the 23rd.

After that, I had to waste another hour trying to reach a live agent on WhatsApp because your AI system is useless, runs in endless loops, and only exists to waste customers’ time. When I finally reached a real person, the agent closed the chat after one minute while I was still typing. I wasn’t even given the chance to finish my message.

Then I had to start everything from scratch, answer all the same pointless automated questions again, and wait once more to be connected to another agent.

At that point, I was told I could not return the product because it contains a battery. There is absolutely no clear information on your website stating that batteries cannot be returned. If that information had been transparent, I would never have purchased the product in the first place, as I did not know whether it would solve my problem.

To make things even more absurd, two minutes later I was told that a refund actually is possible.

This level of inconsistency, misinformation, and inefficiency is unacceptable for a brand that positions itself as premium. Your customer service is chaotic, poorly trained, and badly managed.

I am not blaming individual agents — this is clearly a systemic failure. Management needs to urgently review and fix these processes. Customers should not have to fight this hard to return a product.

Extremely disappointed.

Shocked by the poor customer service from a company that positions itself as a premium brand.

At checkout, the advertised delivery time is 1–3 business days. However, once you contact support, they suddenly claim it is 3–5 business days and refuse to take any action before that period has passed. This feels misleading and close to false advertising.

I ordered over 10 days ago. The tracking link in the confirmation email did not work. After contacting support, I received tracking information claiming delivery had already been attempted twice because “Absent Resident” — which was simply not true.

Despite clearly explaining that there was an obvious issue with the delivery company, customer service repeatedly refused to intervene. After 5 business days passed, instead of resolving the problem, they effectively stopped addressing it.

I even placed a second order due to the complete lack of action — and exactly the same issue happened again.

No apologies, no ownership, no real attempt to solve the problem.

For a company charging €500 for a hair dryer, this level of service is unacceptable. Premium pricing should come with premium support, this was the opposite.

Very frustrating experience.

Dyson Portugal sold me a USED product as NEW. Disgraceful.

On January 17 I ordered a lamp from the official Dyson Portugal website, expecting a brand-new premium product. What I received was unacceptable.

The lamp was clearly used and arrived in an open, dirty and heavily damaged box. The packaging was poor and showed obvious signs of previous unpacking.
There were no manuals or documentation included.

The glossy base has a large visible scratch, the underside (which sits on a desk) was covered in dust, and the power supply is badly scratched, all clear signs of prior use.

I contacted Dyson support immediately via WhatsApp. The agent offered only two generic options (return for replacement or refund) without any apology. When I stated that the real issue is selling a used product as new, the agent abruptly ended the chat and transferred me to a bot. Completely unprofessional.

The final proof: when registering the lamp in the Dyson app, I was asked to change the device owner and notify the previous one, which means the product had already been registered before.

I strongly suspect I was sent a showroom or display unit, sold as new. This is a clear violation of EU consumer protection rules.

I have filed an official complaint via Livro de Reclamações Online and submitted reports to Portuguese consumer authorities for investigation.

For a brand that claims to be premium, this is unacceptable.
Dyson Portugal has lost my trust. I do not recommend them.

Poor quality, V8 vacuum packed in just after warranty ended even though it had only had light usage. Repair costs almost as much as buying a new vacuum. Will never buy anything Dyson again.

Support doesn't care - They just end the chat.

I had to spend more than 1 hour to get Dyson support to understand that the shipping address they had given the currier was wrong. When finally acknowledging that there was a problem they just ended the chat in stead of trying to fix the problem. This went on for 20 min. Then I just gave up.

I have an official complaint in the livro de reclamacoes and they have ignored that as well - that is illegal under PT consumer law - dreadful company, I am over 500€ down with a defective product and cannot get a satisfactory resolution - my product was even sent back for 'repair' and returned to me in the same broken fashion - this company does not want to take responsiblity for defective products

DO NOT BUY FROM DYSON PORTUGAL - website offers 24-72 hour delivery. They use the most budget/cheap logistics company Transaher. The logistics company didn't deliver the product and claim "they couldn't find the address". Dyson are completely useless, said there is nothing they can do about the product being undelivered. Dyson say they cannot offer a refund until the product ends up back at their warehouse, which "could take weeks". Complete joke of a service/company, especially given the high cost of their products

I purchased a Dyson vacuum cleaner one month ago for my company and paid with a company card. I had to contact Dyson three times just to receive the invoice. When it finally arrived, it was missing my company’s NIF.
Customer service told me they cannot correct the invoice, then said the issue was “escalated” and I would get an answer in another 5 days — the same response given from the start.
For a brand like Dyson, this level of customer service is extremely unreliable and disappointing.
Order number: 1890777941

Bought the new Dyson V16 Piston Animal 1 month ago. 3 days after buying it the product had a malfunction. Contacted immediately the customer care and the only option was to send it to Spain to get repaired. No replacing of a 900€ product whatsoever.
At this point I am trying to talk to the Customer service line and it is impossible to reach.

scheduled a pickup for faulty equipment twice, no tracking code, no email and whatsapp service just writing to wait and pray while losing days of time for no one to show up. Never again dyson

Worst customer service ever, all they do is saying they escalated issue and someone will contact me in 24-48 h. Then nobody contacts me. Useless customer service that does not help at all, for machines that cost that much. All I did was exchange of a faulty machine and they would send me a new one. It's been more than one month I still dont have anything. Scammer courier they're working with.