e-bikeshop.co.uk Reviews 

Fast and friendly experience dealing with a warranty issue and also very helpful setting up new component. Glad i bought my bike from the e-bike shop

I bought a new Orbea ebike from e-bikeshop as an online customer. I do not live locally to them. Dissapointingly the ebike system developed a fault after only two months of ownership. E-bikeshop were "on it" right away and engaged with me and did not brush me off because I did not live locally and was unable to take the bike to them. Albert assisted me to diagnose the likely cause of the fault. I was then sent a replacment part (bottom bracket torque sensor) under warranty to externally test. This was confirmed as the root cause of the system fault. Albert then made contact with a local bike shop to asssit me with proper fitting. The bike is now back on the road! This was great service from e-bikeshop and showed me that you can buy online from them with confidence even if you do not live nearby.

I had a technical query that I’d asked a few different places and no one had the answer.

Alfred at e-bikeshop.co.uk back to me with the information I needed.

And to top it off the dispatch time was rapid and price was very competitive.

Thanks again

Excellent service. Delivered next day with one hour slot.
I needed to alter the delivery address which was done without fuss.
Great jobs

Excellent service and very helpful, thank you

I had a problem wit a part on my bike so I requested a replacement part under warranty. e-bikeshop responded same day to my email and put teh warranty claim in with Bosch. The next day it was confirmed that my claim had been accepted and teh replacement part was shipped out! Problems happen, that's life, but what counts is how those problems are dealt with and both e-bikeshop and Bosch excelled in their response. I heartily recommend both.

Great service. Brought my bike few months ago and delivery was fast.

My charger port cover on the bike fell off last weekend, emailed them and within 4 days they had contacted the manufacturer and a replacement unit was delivered to me.
Brilliant customer service and after sales.

Excellent service - Excellent product with fast next day delivery.

The whole process from ordering to delivery was faultless, and efficient.

Failed to deliver because DHL failed them

phoned about a Bosch 500 PowerTube that was listed for sale to bike customers only phoned up to check and was informed that it an error in the listing, ordered and delivered next day great price 30% less than stock

Always professional and answered all my questions that I asked

I found them very helpful when I order the wrong battery on line ,they took the battery back with you question and sort me out with the right one,very happy and could not ask for any more.Happy Days

You supplied the item,so there was problem from you. The issue was the use of DHL delivering the parcel, saying they had tried yesterday but no one was in. This was a complete lie, as I was at home all day, working in my office which overlooks the front of the house. No one rang the bell or bagged on the door. Where they went, I have no idea.
I would suggest using a better parcel service,like Royal Mail I order something just after I ordered from you and that arrived on time as indicated in their emails. Your took to days. Luckily I didn't need the part before the weekend.
That's the reason for the poor score.

First class service. Part arrived next day.👍

Site very informative

Very knowledgeable and friendly staff. Good stocks of e bike parts and very quick deliveries

Great service and communication.

Bike had a small issue which wasn’t e-bikes fault but their response was perfect, fully confident this is a good business.

The kit was great, but DHL as usual failed to actually get to my door and i had to collect from their depo.