Unbelievable service. After a year of hassle free riding my bike developed a couple of slight issues. One phone call and both issues were sorted with replacement parts in days! They kept me informed o... See more
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Review summary
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Great service. Brought my bike few months ago and delivery was fast. My charger port cover on the bike fell off last weekend, emailed them and within 4 days they had contacted the manufacturer an... See more
Fantastic bike shop and excellent customer service. Had some challenges with my order and the team at the shop were incredibly helpful in working those out. Love the bike, would highly recommend, webs... See more
Thankyou Dan for packing my order. Very quick delivery considering the bank holiday. Also my first time here and can definitely say ill return! Have a good one all at Ebikeshop
Company details
Written by the company
Welcome to E-Bikeshop.co.uk, the UK's largest independent electric bike specialist. Based in Farnham, Surrey, we live and breathe eBikes, bringing over 15 years of hands-on expertise to riders worldwide. Whether you are tackling rugged mountain trails, commuting through the city, or exploring country roads, our mission is to match you with the perfect ride. We proudly hold over 700 premium eBikes in physical stock from top European manufacturers, including Haibike, Orbea, Cube, Scott, and Raleigh. We aren't just a retailer; we are passionate cycle enthusiasts dedicated to the long haul. Why Choose E-Bikeshop? Unrivalled Expertise: Every eBike is fully assembled, configured, and tested by our certified in-house technicians before delivery. Exclusive Support: We fiercely protect our customers' ride time. Buying from us unlocks exclusive access to our fast-turnaround workshops, advanced diagnostics, and a massive inventory of spare parts. Trusted by 20,000+ Riders: As our reviews highlight, we are committed to five-star service, rapid delivery, and reliable, jargon-free warranty support. Flexible Options: We make buying easy with 0% finance, Cycle to Work schemes, and next-day delivery options.
Contact info
Coxbridge Business Park, GU10 5EH, Farnham, United Kingdom
- 01252 279279
- sales@e-bikeshop.co.uk
- e-bikeshop.co.uk
4.7
Excellent
374 reviews
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Replied to 100% of negative reviews
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Always great service and stock the…
Always great service and stock the correct spec products. Been buying from the e-Bikeshop for 6 years.
January 30, 2025
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Excellent service
Very helpful with a small computer glitch. Very quick delivery - ordered late afternoon, arrived mid-morning the next day.
January 29, 2025
Good website and quick email help
Good website and quick email help. Parts shipped in a day.
January 29, 2025
Very helpful service and quick delivery
January 15, 2025
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Excellent after sales service with very…
Excellent after sales service with very competitive price and good availability for the replacement chain guide for my Orbea Rise
January 10, 2025
Delivery let down
So looking forward to my spares and fitting over the weekend, you scheduled delivery with DHL, they sent me tracker but late Friday said it was now to be delivered the next working day and it was at the delivery depot. Their DHL next working day is Saturday, but no delivery, tracker still says at delivery depot.
Still waiting…hope it arrives Monday, I need the parts to get to work.
Update: DHL delivered Monday and parts fitted in 20 minutes and all good. Very Happy with parts and ordering no reflection on e-bike shop. Just DHL needs to deliver as promised and no opportunity to review them.
January 9, 2025
Reply from e-bikeshop.co.uk
Hi James, Apologies your delivery suffered a short delay with DHL. We have no contact from you to date, but please do reach out to us in the future in the first instance and we'll always do our best to assist. We can see we dispatched the item to you the very same day as you ordered it. We do rely on the delivery company to deliver items as detailed on our delivery page, these cannot be guaranteed as this is a 3rd party service. Unfortunately sometimes there can be delays outside of our control. We have since investigated this for you and can see the package did suffer a 1-day delay at the courier sorting hub, we understand this can be frustrating. We can see the package was successfully delivered to you today, the next working day, so all being well this is now resolved for you. However apologies again it didn't make it to you before the weekend. Given this page is for our service level and given the package was dispatched correctly and timely, would you consider updating your review of our service level and maybe adding your review to the shippers page instead?
As described
Good product arrived reasonably quickly but delayed 24 hrs by the weather which is no ones fault, would buy for them again in the future
January 7, 2025
Ordered my chain links and they were…
Ordered my chain links and they were delivered in less than 48 hours. Perfect!
December 10, 2024
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Having to buy a bike on line
It’s not great having to purchase a bike that you haven’t seen before you buy it however I have been really pleased with my purchase. This on line company has been delightful to deal with and the after service has been second to none .
November 26, 2024
Very efficient my Bosch battery charged…
Very efficient my Bosch battery charged up safely..
November 21, 2024
Outstanding service
Outstanding service, ordered a part on Friday afternoon and it arrived on Saturday
November 15, 2024
All items quickly despatched and…
All items quickly despatched and delivered. All worked ok.
October 21, 2024
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E-Bikeshop point blank…refused to accept my complaint. (Instead continued to accuse me of being at fault and that I was basically lying).
This was due to E-Bikeshop point blank refusing to accept that the derailer on my brand new bike was in some either faulty or not fitted correctly etc. Therefore only way in which I could use my brand new bike was to purchase replacement albeit they sold me it at cost!!!!!!!!!
November 14, 2024
Reply from e-bikeshop.co.uk
Thanks for your review Kevin.
Not at any point had we refused to fully accept that that your rear derailleur was faulty. This would be impossible to ascertain without having the physical part in our own hands.
We did however, suggest that a rear derailleur being twisted more than 180 degrees and going through the back wheel on a brand bike is most unusual and so we (I) offered you the option (on multiple occasions) to ship the component back to us and we would provide it to Madison (Shimano's UK distributor and handler of warranty services), for their view. If, in their opinion, the component failed due to a manufacturing issue/defect of any sort they would issue you a brand new one, free of charge and hassle.
The alternative we offered was to pay for a new one at cost price and we would ship it immediately, which is the option you chose.
Given the above, and the speed at which responses were given, I'm not sure what more we could have done for you on this occasion.
Ben
Sales Manager.
Great helpful and friendly support
Had an issue with an motor cut out after changing the tyre on the rear wheel. Received great support via email to help diagnose and fix the issue though as it was a job I was not comfortable doing I took the bike to be repaired. Again really helpful, friendly and knowledgeable support. Bike was fixed in just over an hour whilst I waited.
November 6, 2024
Dispatch notification issues but sorted by e-bike shop following a quick call
So I've received an email from e-bikeshop chasing me to leave a review of the product I ordered and their service. Bit hard to do I'm afraid as the status on your site still shows the product I ordered as awaiting shipping eventhough it was ordered four days ago, no dispatch confirmation received so assume you still haven't shipped it. So as its not been shipped and not been received I don't see how I can leave you a review of it. Perhaps send the emails chasing a review after the product has been shipped by you and actually received by the customer?
Update 15th November : Ben has been in contact, appears delay with courier DHL, next day service, sent Tuesday 12th delivered today 15th November.
I had received no email to confirm dispatch so all I had to go on was the initial order confirmation which linked back to site and still showed as not dispatched. Ben called me yesterday to re assure order had been dispatched and sent me the tracking detail via another email which I did receive and did confirm item in transit at that time.
As order now received and alternate comms received I have updated my review accordingly.
November 12, 2024
Reply from e-bikeshop.co.uk
Thanks for your review and time on the phone Justin.
As discussed, I can see your order was placed in the evening of 11th November at 19.13pm and was shipped the following day (12th). It left us on the DHL truck at 4.43pm that day and shipping information from DHL was sent via email when it was scanned onto the truck. This was sent the to same email which you input on your order, which I can see also matches the email address of this review.
Its currently sitting at the DHL depot in Cardiff. This in itself is quite frustrating because we pay them for a next day service and so it should have been with you yesterday, 13th November (which it currently still shows as "Due by", even though today is the 14th).
Its a shame that with all the speed and diligence of the team in the warehouse here, that we have to accept a 2* review for something we were previously unaware of and is ultimately, out of our control.
As promised, we'll of course investigate the delay with DHL, but proof of order acceptance/fulfilment timelines and the shipping information originally sent by email will be resent to you and is probably already in your inbox alongside this response @ 15.16, 14th Nov.
Ben
Amendment 15th Nov - We're pleased to see that the item has arrived in good order, thankful for the review update and continue to investigate the delay and lack of shipping notifications with DHL
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Best customer service I've ever dealt…
Best customer service I've ever dealt with answered my problems very quick and very helpful indeed for my cube reaction hybrid pro 24
November 4, 2024
Appreciation for Ben's Outstanding Support and Team Collaboration
I would like to take a moment to express my sincere gratitude to Ben for his exceptional assistance with the query I raised. Ben went above and beyond in providing me with all the details I needed, and he supported me every step of the way. His responsiveness and dedication were greatly appreciated.
I would also like to extend my thanks to the entire team for their continued professionalism and hard work. It’s clear that everyone is committed to ensuring a high level of service, and I truly appreciate all of your efforts. Well done to all involved!
November 5, 2024
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