Ecom7 Limited Reviews 2,773

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,560 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the delivery service to be prompt and efficient, with good communication regarding shipping and tracking. Many also appreciate the quality of the packaging, noting that products often arrive in good condition. However, some people were dissatisfied with the product itself, often finding that it did not live up to the advertised claims, particularly concerning performance and pressure. Reviewers also frequently mentioned issues with the price, feeling that the products were overpriced for their actual quality or that unexpected additional charges were added to their orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express significant... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the promptness, efficiency,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers express significant disappointment, describing... See more

Order

Users describe ambiguous interactions with order. While some customers received their orders on time and in... See more

Price

Reviewers express strong dissatisfaction with the pricing, frequently describing products as overpriced and a... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The physical delivery was fine. The product was 8 individually boxed Hosta plants. The plants were shipped in boxes and externally the boxes themselves looked undamaged. Unfortunately the plants in... See more

Rated 3 out of 5 stars

Good delivery speed with plenty of communication about shipping. Received the product in excellent shape. As for the performance expected and advertised, I will not be getting rid of my electric pr... See more

Rated 3 out of 5 stars

The product was delivered satisfactorily in a reasonable time. The jet washer is a disappointment, it is not much better than my watering lance which cost considerably less and not as good as my compr... See more

Company replied

Rated 3 out of 5 stars

Need Everything necessary to attach the power sprayer. I don't have an adapter that attaches the hose to the sprayer. That should be included since hoses always have a male fitting on the end. N... See more


Company details

Written by the company

Ecom7 is the reference platform where to get the maximum results for online sales


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Disappointed with product; delighted with service

I was surprised and disappointed that the sprayer did not fit my standard US garden hose, but I was delighted that the company refunded all but $4 of my $80 purchase price and said I could keep the device! Now I’m trying to find an adapter and hoping for the best. I am very pleased with their customer service.

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

This product is completely useless

This product is completely useless. It is not a pressure washer merely a spray attachment for a garden hose. It could not possibly remove engrained dirt from a patio stone floor as advertised. There are only negative comments on line about this product. I looked up the company that invoiced me, E-com 7 limited and can see that the company was struck off at Companies House on 31st March 2026. They are therefore trading illegally.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Product is not as expected

Product is not as expected. Very difficult to navigate, unable to do set up. I’ve downloaded the apps, but it’s not showing all the data as stated in the apps.

I purchased 2 units and now am regretting it. How do I return and get refund?

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Why would you ship a product with OUT…

Why would you ship a product with OUT the charging cord???
This is a scam!!!
This company needs to be reported to the Better Business Bureau for an investigation and review.
You took almost $80.00 from my bank account for a product I can NOT use, because you did NOT include all the equipment to make it work.

April 24, 2026
Unprompted review
Rated 1 out of 5 stars

Missing parts

I got the package earlier than I expected. But I didn't get an adapter that will allow me to connect the sprayer to a garden hose. So right now the pressure washer is totally useless to me.

April 17, 2026
Unprompted review
Rated 1 out of 5 stars

I just received my delivery of three…

I just received my delivery of three Ultrasonic Pest Repeller only to discover they do not comply with Australian power points. YES WE LIVE IN AUSTRALIA The order was place from Australia and I find it wrong your items are wrongly advertised and wrongly marked. NOT HAPPY Glenn davis

April 21, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Glenn,

Thank you for your feedback.

Based on the information you provided in your review, we found no record of any order placed or any contact you made with us.
Please reply to our private message requesting your order details so we can assist you as quickly as possible. Please also reply to the private message you received from Trustpilot so we can provide an immediate solution to your inquiry.

Sincerely,
Customer Care Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery - good product

April 23, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Gregory,

Thank you so much for the review and rating :) We're glad to hear you were satisfied!

Have a great day!

Rated 4 out of 5 stars

Following my negative feedback

Following my negative feedback, I want to acknowledge the speedy response from your team and for refunding me 100% of the cost. Thank you

April 22, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Gerry,

Thank you so much for your rating!

We're delighted to hear that our team resolved your case successfully, as that's always our satisfaction!

Customer Care Team

Rated 1 out of 5 stars

SCAM

Hose and parts totaled $109.00. It was very cheaply made and did not meet expectations. The guarantee said I could return it. It was unused, so I followed the instructions. It would have cost me $119 to get it back to them in Hong Kong, and I checked different carriers. They had to know that no one in their right mind would pay more to send it back than the items cost in the first place.

March 16, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Maida,

Thank you very much for your review.

We are sorry to hear about your experience.

One of our agents is contacting you to offer a solution that works for you, as customer satisfaction is always our top priority.

Have a wonderful day!
Customer Care Team

Rated 1 out of 5 stars

The item was absolute junk and not at…

The item was absolute junk and not at all like the flashy youtube video. They make returning expensive and unacceptable--all part of the scam. Run! This company is a total fraud! Trustpilot has now asked for more information to show I am real. Ecom7 is denying emails from me and I have several including long strings from my Paypal dispute. I have no way to contact Ecom7 or Trustpilot to give them the information. I feel stuck from both.

April 21, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Paulette,

Thank you for your feedback.

Based on the information you provided in your review, we found no record of any order placed or any contact you made with us.
Please reply to our private message requesting your order details so we can assist you as soon as possible. Please also reply to the private message you received from Trustpilot so we can provide an immediate solution to your inquiry.

Sincerely,
Customer Care Team

Rated 5 out of 5 stars

what I like about Econ 7 is excellent service

what I like about Econ 7. is the delivery it was very good friendly delivery driver. the product is very good quality excellent value for your money came well packaged. thank you very much.

April 22, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Anthony,

Thank you so much for taking the time to leave us such a positive review. We are delighted to hear that your experience with us was excellent and that our efforts to provide quality service are paying off.

Your satisfaction is our top priority, and comments like yours motivate us to keep improving every day.

Thank you again for your support and for being part of our community!
Customer Care Team

Rated 3 out of 5 stars

The product was disappointing

The product was delivered satisfactorily in a reasonable time. The jet washer is a disappointment, it is not much better than my watering lance which cost considerably less and not as good as my compressor powered pressure washer. I will use it away from home when the compressor is obviously not available. It would be reasonable value at about £20 or maybe £25.. I have since found the same product at a fraction of the price I paid my fault for not doing the research, (buyer beware always applies) however the Companies performance claims are misleading

April 21, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Brian,

Thank you for your review! We appreciate your feedback and are always looking for ways to improve.
We will take your comment into account :)

Customer Care Team

Rated 5 out of 5 stars

Econ resolved my issue within 10minutes…

Econ resolved my issue within 10minutes of talking through and cannot praise them enough
THANK YPU

April 21, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Tyrone,

Thank you so much for your rating!

We're so glad to hear we've resolved your issue and that you're satisfied!

We wish you all the best.

Rated 5 out of 5 stars

We had no issues at all regarding…

We had no issues at all regarding delivery, our parcel arrived in one piece no damage.
Thank you

April 21, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Elena,

Thank you so much for your review and rating.

We're so glad to hear everything went great! :D

Rated 1 out of 5 stars

Very disappointed

Very disappointed. I expected a far more powerful jet of water, akin to a powered pressure washer, as advertised. The product i received although better than a normal hose is not capable of removing in the way advertised. I also purchased the additional fitments which in my case were entirely unecessary. I feel that this product has been very over hyped and misrepresented.

April 21, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Nigel,

Thank you for your feedback.

Based on the information you provided in your review, we found no record of any order placed by you, nor any record of you contacting us.
Please reply to our private message requesting your order details so we can assist you as quickly as possible. Please also reply to the private message you received from Trustpilot so we can provide an immediate solution to your inquiry.

Best regards,
Customer Care Team

Rated 1 out of 5 stars

Awful product. Badly over priced. I was scammed.

I bought the High Pressure water gun for £62. It arrived OK but it is truly awful. It is flimsily made and is nothing but a standard hose spray gun. There is nothing to make it higher pressure than any other hose attachment and it is certainly not comparable to a pressure washer, despite the claims of the ad. I should have known better! Kicking myself!

April 20, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Ellis,

Thank you so much for your review.

We're sorry the product didn't meet your expectations.

One of our agents is contacting you to offer a solution that works for you, as customer satisfaction is always our top priority.

Have a great day!
Customer Care Team

Rated 1 out of 5 stars

The product does NOT do what the ads show!

The product does NOT do what the ads show. It is NOT more powerful than my old garden hose. If you read most of the 5 star reviews they talk about delivery and how it looks, most hadn't yet used it! Most of the one star reviews (like me) actually tried it. This is probably because their email asking for a review states it is " provide feedback on the shipping experience" but they include the review as a general one. Poor product and a shady practice

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

AVOID THIS ITEM!!!

There’s more pressure within A babies piss then there is in this item.
Is not worth €70 including delivery as it’s made of the same plastic that they make chocolate box trays out of :( .
I’ve seen better products coming out of a kinder egg

April 20, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Andy,

Thank you so much for your review.

We're sorry the product didn't meet your expectations.

One of our agents is contacting you to offer a solution that works for you, as customer satisfaction is always our top priority.

Have a great day!
Customer Care Team

Rated 4 out of 5 stars

Ordering was simple and easy.

Ordering was simple and easy.
Delivery was better then expected faster then promised.
Product i haven't gotten a chance to use yet. Further information needed before commenting on it.
Thank you
Jim

April 20, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Jim,

Thank you for your review and rating!

Thank you so much for your kind words! We're delighted to hear you were very satisfied with our company and we hope everything goes well for you!

Customer Care Team

Rated 1 out of 5 stars

Extremely disappointing

Delivery was excellent but high pressure hose gun, despite fitting my hose securely had no extra pressure and there was only 1 setting, despite the 3 outlined in the bumph. Truly disappointed and wanting a refund asap.

April 20, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear customer,

Thank you for your feedback.

Based on the information you provided in your review, we cannot find any record of your order or any contact you have made with us.
Please reply to our private message requesting your order details so we can assist you as soon as possible. Please also reply to the private message you received from Trustpilot so we can provide an immediate solution to your inquiry.

Sincerely,
Customer Care Team

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