Ecom7 Limited Reviews 2,773

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,560 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the delivery service to be prompt and efficient, with good communication regarding shipping and tracking. Many also appreciate the quality of the packaging, noting that products often arrive in good condition. However, some people were dissatisfied with the product itself, often finding that it did not live up to the advertised claims, particularly concerning performance and pressure. Reviewers also frequently mentioned issues with the price, feeling that the products were overpriced for their actual quality or that unexpected additional charges were added to their orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express significant... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the promptness, efficiency,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers express significant disappointment, describing... See more

Order

Users describe ambiguous interactions with order. While some customers received their orders on time and in... See more

Price

Reviewers express strong dissatisfaction with the pricing, frequently describing products as overpriced and a... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The physical delivery was fine. The product was 8 individually boxed Hosta plants. The plants were shipped in boxes and externally the boxes themselves looked undamaged. Unfortunately the plants in... See more

Rated 3 out of 5 stars

Good delivery speed with plenty of communication about shipping. Received the product in excellent shape. As for the performance expected and advertised, I will not be getting rid of my electric pr... See more

Rated 3 out of 5 stars

The product was delivered satisfactorily in a reasonable time. The jet washer is a disappointment, it is not much better than my watering lance which cost considerably less and not as good as my compr... See more

Company replied

Rated 3 out of 5 stars

Need Everything necessary to attach the power sprayer. I don't have an adapter that attaches the hose to the sprayer. That should be included since hoses always have a male fitting on the end. N... See more


Company details

Written by the company

Ecom7 is the reference platform where to get the maximum results for online sales


Contact info

3.0

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Fast delivery

Order placed on 7th April with an anticipated delivery date some three weeks ahead. It was delivered today after only nine days. Well done on that. I have not yet had a chance to try Waxtopia but I am sure it will live up to expectations.

April 16, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Gerald,

Thank you for being part of our community! We're glad you had a great experience with us. We'll continue working to offer you innovative products and personalized service.

CUSTOMER CARE TEAM

Rated 4 out of 5 stars

My overall impression is positive

My overall impression of the delivery of the product I ordered was good.
I ordered the Aquoxis High Pressure Water Gun on 2026-04-08 and received it 7 days later. I received several notifications of the impending delivery which I appreciated.
The package was well wrapped and arrived in excellent condition.
I have not had the opportunity to try the product yet but my first impression is good. It appears to be good quality. I am looking forward to trying it. Thank you.

April 15, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Gillian,

Thank you for being part of our community!

We're glad you had a positive experience with us. We'll continue working to offer you innovative products and personalized service.

CUSTOMER CARE TEAM

Rated 1 out of 5 stars

I have no problem with the delivery

I have no problem with the delivery; it was excellent.
The product Aquoxis's powerful water jet is name only a complete waste of money. How do I return this useless product. Not cheap, misleading claims. Feel cheated.
So disappointed my garden hose has more pressure

April 13, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Pauline,

Thank you so much for your review.

We're sorry the product didn't meet your expectations.

One of our agents is contacting you to offer a solution that works for you, as customer satisfaction is always our top priority.

Have a great day!
Customer Care Team

Rated 5 out of 5 stars

Excellent customer service item arrived…

Excellent customer service item arrived on time parcel tracking was excellent

April 15, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Andrew,

Thank you so much for your review and rating.

We're delighted to hear you were satisfied with our company :)

Customer Care Team

Rated 4 out of 5 stars

Complaint was dealt with in a first…

Complaint was dealt with in a first class way

April 15, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear David,

Thank you so much for your review and rating.

We're delighted to hear you were satisfied with our company, as customer satisfaction is our top priority :)

Customer Care Team

Rated 2 out of 5 stars

'powerful water jet’

I recieved the 'powerful water jet' earlier than the time advise. Item looked nice in the packaging. As for the product it did disappoint, nothing like the advertised video. The force of water was no different to a normal hose pipe jet, very disapointed. Having contacted the company the reply came within a couple of days. With there apologies and offered a refund. Not a cheap product and didn’t live up to the video demonstration!! The company did listen and a refund was accepted

April 2, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Dean,

Thank you for your feedback.

Our top priority is customer satisfaction with our products and service. We're glad we were able to resolve your issue satisfactorily.

Please feel free to contact us if you have any further questions.

Sincerely,
Customer Care Team

Rated 5 out of 5 stars

Good service on delivery & packaging

Can’t vouch for the product yet - but the delivery & packaging were first class!

April 14, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Robert,

Thank you so much for your review!

We're delighted to hear that you enjoyed our products and service. Your support means a lot to us. We hope to see you again soon!

Customer Care Team

Rated 1 out of 5 stars

Not worth the Money!!

Delivery has arrived properly, but the pressure of the waterjet does not meet my expectations by far. My old garden hose adapter isn't worse. I hope, i can return it.

April 14, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Helmut,

Thank you for your feedback.

Based on the information you provided in your review, we found no record of any order placed or any contact you made with us.
Please reply to our private message requesting your order details so we can assist you as quickly as possible. Please also reply to the private message you received from Trustpilot so we can provide an immediate solution to your inquiry.

Sincerely,
Customer Care Team

Rated 5 out of 5 stars

No issues

No issues, delivery good

April 14, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Pamela,

Thank you so much for your review and rating!

We're so glad to hear everything is great :)

Customer Care Team

Rated 1 out of 5 stars

Ordered 2 items. Charged for 3 without discount offered.

Beware of offers at discounted prices and products not ordered being added to your order. When querying this company does not reply to you but tells the bank info to say all OK. I was not allowed to see this. Products arrived today even though I sent a message to cancel when I found out what they had one. Do not use this company.

April 5, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Lynne,

Thank you for providing your purchase details. Our support team will contact you by phone to understand the issue in detail and help you resolve it immediately.

We hope to resolve this as soon as possible so you can continue enjoying your device.

CUSTOMER CARE TEAM

Rated 1 out of 5 stars

I have just received the Aquoxis…

I have just received the Aquoxis pressure washer and tried it out. What a disappointment to say the least!! The washer is worse than the cheap washer I bought from my local garden centre. I would not recommend this item to anybody . R. Cowen

April 14, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Robert,

Thank you very much for your review.

We regret that the product did not meet your expectations.

One of our agents is contacting you to offer a satisfactory solution, as customer satisfaction is always our top priority.

Have a great day!
Customer Care Team

Rated 5 out of 5 stars

Power washer

Ordered the power washer on april 6 and it arrived on april 14 so no problem there. The packaging was secure with no damage . Happy so far.

April 14, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Elaine,

Thank you so much for your review and rating.

We're glad to hear you've received your order and hope everything is perfect :)
Customer Care Team

Rated 5 out of 5 stars

Great delivery

Through no fault of royal mail I had to go to pick up my parcel from the depot. Royal Mail tried twice to deliver when I was at home. Package was secure and not excessive. Item seems good have yet to try it out.

April 14, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Janette,

Thank you so much for your rating and review :) We're so glad to hear you've received your order and hope everything goes well!

Customer Care Team

Rated 1 out of 5 stars

Why was my order sent when I cancelled…

Why was my order sent when I cancelled it 10 minuts after I placed the order through in the first place.
You did not reply to me??
regards
Coral

April 14, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Coral,

Thank you for your review.

We would like to inform you that to avoid long wait times, our orders are processed immediately. Therefore, we cannot guarantee order cancellations.
You can refuse the delivery from the courier and request a refund if you still do not want the order. :)

We hope everything goes well!
Customer Care Team

Rated 1 out of 5 stars

I have NOTreceived my packagenon drlivery

I have NOTreceived my package, yet you state that it had been delivered, this is not true. Pay pal have refunded my money, so do what you want with package. Normally a person would have to give their NIE etc, so where is proof of delivery. I will. NOT use this company again 🤔🤔🤔

April 11, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Adrian,

Thank you for your review.

Your order is marked as delivered.

One of our agents is contacting you to provide you with the information and find out what happened.

Have a great day!

Rated 2 out of 5 stars

delivery time confused said at post…

delivery time confused said at post office on 7th did not arrive until 13th. Thought it was lost.

April 13, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Frank,

Thank you for your review.

We're sorry to hear about the issue. One of our agents will contact you to clarify what happened with your order. :)

We hope everything is alright!
Customer Care Team

Rated 1 out of 5 stars

This is junk

This is junk. I will be sending back. Does not fit hose.
I have been asking for a return address to no avail. They are ignoring me and I am stuck with a piece on f plastic junk I paid $80.00
I finally filed a claim with paypal. I HAD to send back this piece of junk to Hong Kong which cost me $31.00. I mailed it back just for the principle of ripping me off for 80.00. This same piece of plastic was sent to my son for free from TEMU..another piece of junk but at least it was free.
I would give a -10 review if it were available

April 10, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Arleen,

Thank you so much for your review.

We're sorry the product didn't meet your expectations.

One of our agents is contacting you to offer a solution that works for you, as customer satisfaction is always our top priority.

Have a great day!
Customer Care Team

Rated 4 out of 5 stars

Good email updates but poor tracking app

I was kept updated and appreciated the regular information giving me confidence, however tracking the item proved difficult as the app just said item not found everytime I put the tracking number in which was frustrating but fortunately the e mails kept me updated on the parcels location and it arrived earlier than expected so overall happy Thanks.

April 13, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Customer,

Thank you for your feedback on our service! We strive to provide the best possible experience, and it's great to know we're succeeding.

Customer Care Team

Rated 5 out of 5 stars

good delivery time in just about a…

good delivery time in just about a week.excellent heater.it produces just as much if not more heat at 500watts than my present heater does at at 1000watts .and just as much if not more at the 1200watt setting than my present heater does at 2000 watts highly recommend.no sense of plastic toxins coming from it either ..perfect if you are sensitive to chemical odours...well pleased excellent item ..

April 13, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear John,

Wow, thank you so much for your enthusiastic review! We're thrilled to know that our products have impressed you.

We're here to help with anything you need.
Customer Care Team

Rated 1 out of 5 stars

Total Crap - Beware - Total Scam

My water hose pressure gun is frankly a pathetic item that bears no resemblance to the promotional video able to blast away grime/dirt more effectively than a bespoke pressure washer.
It is total crap - utterly useless and a complete waste of money.
What shameless individuals would stoop so low as to promote and market something so woefully unfit for its stated purpose!
Incidentally, it doesn't merit the one star but some rating is needed.
I am now told that an agent of the vendor will be in touch to address the issues - negligible to no hope of that given the entirely misleading product description.
The CMA should shut down such fraudulent promotions.

April 13, 2026
Unprompted review
Ecom7 Limited logo

Reply from Ecom7 Limited

Dear Andrew,

Thank you very much for your review.

We are sorry that the product did not meet your expectations.

One of our agents is contacting you to offer a satisfactory solution, as customer satisfaction is always our top priority.

Have a great day!
Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look